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Urban-X-Change We're Piercing

Address
12300 Jefferson Ave Ste 602 Newport News VA 23602
Phone
(757) 249-0540
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Average Rating
3.5
Total Reviews
(19)
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  5. 5 Stars
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Business Hours

Status: Closed

Sunday
0:30am-5:30pm
Monday
10:00am-9:00pm
Tuesday
10:00am-9:00pm
Wednesday
10:00am-9:00pm
Thursday
10:00am-9:00pm
Friday
10:00am-9:00pm
Saturday
10:00am-9:00pm

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Reviews of this business (20)

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Overall review sentiment

Score
75%

Top 3 sentiment words

service
Count
2
Score
100%
tattoo
Count
1
Score
100%
help
Count
1
Score
100%

Overall review sentiment

Score
75%

Rating distribution

5 stars
8
4 stars
2
3 stars
2
2 stars
2
1 star
5
No rating
1
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YellowBot member reviews (2)

Reviewed Business
Urban-X-Change We're Piercing
Reviewer Name
Shelby.whitehead
Review Date
September 20, 2013
Average Rating
1

Horrible

These people are complete liars! I'm 14 & i went to get my nose pierced. I had both my parents with me. It was for my birthday. I said i wanted a nose piercing, they said no! My friend is 14 also, & got her nose pierced at this exact same place. Im very petite so i look 12, so every time i try to say my age no one ever believes me! Don't go there! They suck balls!

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Reviewed Business
Urban-X-Change We're Piercing
Reviewer Name
Breean Cruz
Review Date
November 20, 2010
Average Rating
2

age..

i went in here, i am 14. and i ask can i get my industrial done, they ask my age and they tell my i have to be 15. i have my parent with me so i can get it right? they said no. what kind of c@!p is this? i can get a permanant tattoo at any age i want with a parents concent but not a piercing? wow.
by the way, john has left urban xchange i have known him my how life but just lost connections with him.. has anybody have any clue where he is piercing at now?

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Other reviews from the web (18)

Average Rating
20

Nobody picks up this phone so i cant get a price

Average Rating
20

In all seriousness-Customer service was lousy, there were three employees working and too involved with their inappropriate conversation (they were upset about their regional manager hiring a new employee) to even remotely be helpful. They were exceptionally rude and in all honesty this is not the first time that I have had crap service from this place. I would highly recommend going somewhere...

Editorial review from Citysearch

I went to urban-x-change on 12/31/12 to get my friends ears pierced. While there I got a dermal chest piercing and I loved it. Fantastic service amazing piercing artist great and affordable prices I'm never going back to my old salon. Get your piercings there and you wont be disappointed. People have said its dirty and the piercings will get infected but that's only if you don't take care of them and clean them properly. That was the best piercing experience I've ever had I loved it and I would recomend it for anyone who wants a piercing.\r

John @ Urban-X-Change

Average Rating
100

I have gone to Urban-X-Change several times and will only be pierced by John. He has done 7 of my 9 piercing and I always find him professional and helpful. I was never nervous so he never needed to calm me down but he's definately a…

great experience!

Average Rating
100

i just got a surface sternum piercing tonight. john was my piercer and he did a GREAT job. he was profesional, helpful and funny. he calmed my nerves down a great deal and didn't bullsht me. the store was clean and the employees were…

Don't get so excited!

Average Rating
60

Julia, I worked there for year and know this person you listed personal, I was his boss at one point and i know for a FACT that he knows what an autoclave log is AND he was probably just shocked you asked to see it because most customer…

great tattoo shop

Average Rating
80

i went to get my lip pierced 7/25.
and i found the price very reasonable, and the atmosphere was great.
the piercer that i had was very nice, and helped calm me down cuz i was nervous.
i recommend this place, and i will definitely go back\r

great tattoo shop

Average Rating
80

i went to get my lip pierced 7/25.\r
and i found the price very reasonable, and the atmosphere was great.\r
the piercer that i had was very nice, and helped calm me down cuz i was nervous.\r
i recommend this place, and i will definitely go…

DIRTY!!!!!!!!!!

Average Rating
20

DO NOT GO HERE! I asked to see their autoclave log "which by the way by LAW they have to show me" and the piercer John Falls did not even know what I was talking about. They are nasty and should have there license taken away if they…

I would have to agree!

Average Rating
100

I went to Urban X Change a fews years ago to get my tongue pierced. I was terrified walking in the door, but after speaking with several employees I was comfortable and they were very informative about how to care for my new piercing.

ehh....

Average Rating
20

it seems that urban exchance is awesome but there not all that clean. Each time i check up the mall i go in. but only to buy rings for my nose and belly. There selection isent all that great unless you have your tounge/other insitefull body parts. [witch they wont let me type] pierced but thats not even it. even my friend goes there to check out there merchendice but sadly nothing his style. Try to check up blue horse shoe if looking for a new piercing. they are most clean and most entertaining.
but if you do decide to go there my only advice is have fun.

Pros

+ the people are nice.
...

Urban-X-Change

Average Rating
100

I recently got my nose pierced here for my birthday. I walked in, as nervous as I could be, and the atmosphere and loud music didn't make it any better. But the employees were SO friendly and they calmed me down so much. They talked me…

Great atmosphere, great service!

Average Rating
100

I just got my nose pierced there this past Saturday (1/26/2008) and I was very happy with the price, the people and the atmosphere. They all made me very comfortable which was good because I was nervous. I will go back there again for another piercing.

Pros

+ Atmosphere, friendly service, price

Cons

- Location, but not that big of a deal :-)

Great Place

Average Rating
100

Quick and easy. The service was great, and the actual piercer was very nice and made the whole process a fun experience. They were a lot of help, and i just called them back today with a question, and i got it a month ago. They continue to answer questions and i can't wait to get another piercing.

Pros

+ great help

Cons

- located in a mall...?

Love It!

Average Rating
100

Great Staff. Great look (modern warehouse/techno theme.. love the purple sign and the mask things). i got my tongue pierced and it was cool. got some gauges (6 gauge) for my ears they offered to help me get them in(which was cool) but i could do it so i was like ""Naw. thats cool"".

Lousy service

Average Rating
40

I tried to call this place, but nobody answers. It was a huge turn off that I want some informations to go over before driving to their place.

Piercings - Very Private and Professional

Average Rating
100

I found the employees at Urban XChange to be nothing but professional when doing business with them. I have had two piercings done and I am going back for a third. I have also had three family members have piercings done as well. I feel…

kind of creepy

Average Rating
60

This place seems to be too dark and creey to me. The music is loud and obnoxious. The employees seem to be underage to even be pierced let alone do the piercing. Not every one who wants to get a piercing is a rebelious teen. I am an adult…

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