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Help us make it rightDo not use this travel agency. We used them to book a trip to the national championship game in Dallas, Texas. What a nightmare!! Impossible to totally describe how poorly organized the entire trip was. We sat in a airplane (Allegiant Air, bare bones, cheap, no alcoholic drinks available for purchase, didn't even have beer) for an hour and a half upon landing in Dallas. The busses wern't there for us and we could not get off the plane. We were taken to the game 4 1/2 hours early and 2 1/2 hours before we could get in stadium. It was brutally cold and no way to get into tailgate. ...
I just called these guys asking for simple airfare questions. The agent answering the phone sounded like she just woke up. She could not help me with my simple question. I expect more from a travel agency.
My fiance and I spent an hour with an agent at this location talking over a tropical location for our wedding/honeymoon ... the agent took down pages of information from us on what exactly we were looking for and told us she would be in touch ... after a full week of not hearing anything we contacted her and she had no recollection of us or what we had discussed ... Huh?! .... Needless to say we went elsewhere!
Pros
+ None that we could see.
Cons
- waisted time with nothing to show for it!
Who Are You? Really?! – My fiance and I spent an hour with an agent at this location talking over a tropical location for our wedding/honeymoon ... the agent took down pages of information from us on what exactly we were looking for and told us she would be in touch ... after a full week of not hearing anything we contacted her and she had no recollection of us or what we had discussed ... Huh?! .... Needless to say we went elsewhere!
Though I didn't book with them, they were very helpful as I tried to find a fare to the UK at short notice (like letting me know that bereavement fares no longer exist on international trips, for instance and that the reason my own searches kept coming up so expensive were that I was trying to travel during spring break).
I would use them again. Well worth the booking fee if you're in a hurry and need specific and knowledgeable help.
Pros
+ Very helpful
Cons
- None that I know of
Very Helpful – Though I didn't book with them, they were very helpful as I tried to find a fare to the UK at short notice (like letting me know that bereavement fares no longer exist on international trips, for instance and that the reason my own searches kept coming up so expensive were that I was trying to travel during spring break).
I would use them again. Well worth the booking fee if you're in a hurry and need specific and knowledgeable help.
Sho Dozono is a fabulous local business leader, whose always in-tune with his company's operations. The best tenured travel agents work here. He's not a fly-by-night travel agency that operates on a shoe-string at the expense of his staff and the public they serve.
From the top down, this company has a decades old reputation for treating both it's business and leisure travelers with exceptional care.
Pros
+ They know their business!
A locally-owned travel company that provides A+service! – Sho Dozono is a fabulous local business leader, whose always in-tune with his company's operations. The best tenured travel agents work here. He's not a fly-by-night travel agency that operates on a shoe-string at the expense of his staff and the public they serve.
From the top down, this company has a decades old reputation for treating both it's business and leisure travelers with exceptional care.
i just love this place ==this is why i am now married do to a rep there by the name of renee she made it easy for us to chose a place and one she her self had gone to and said i do at == my spouse and i went to Jamaica ocho and on are arrival the is a card and a thing of ?? that made us feel words can not say
This is really a very good travel agency. They actually offered better rates than I could find on the web for a trip to Europe. I highly recommend them.
I bought Japan Rail Passes from Azumano. I was told it had to be a CASH payment (and my bill was above $700) and if I paied with a credit card, they'd charge 3% fee, which, according to the person on the phone, was standard for any transaction you do with them. I called another Japanese travel agent in Seattle and San Francisco and they do not charge a $25 service charge or fee for credit card payments. I would have bought them at one of these agents, but I didn't have time for them to FedEx the Passes to my in Portland.
On the Japan Rail Pass web page, Gateway is listed the only...
A 3% handling fee for ANY transaction? $25 service charge for a ticket? – I bought Japan Rail Passes from Azumano. I was told it had to be a CASH payment (and my bill was above $700) and if I paied with a credit card, they'd charge 3% fee, which, according to the person on the phone, was standard for any transaction you do with them. I called another Japanese travel agent in Seattle and San Francisco and they do not charge a $25 service charge or fee for credit card payments. I would have bought them at one of these agents, but I didn't have time for them to FedEx the Passes to my in...
In an age where travel is booked online, they seem to be pushing something different. Vacation packages that are tailored to be higher class than something you could get on the internet. Not a savings or value...
Vacation Packages and International Airline Tickets, Incredible Value On Cruises
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