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Help us make it rightDr Leao was knowledgeable and personable. The front desk staff, however, is horrible. Particularly the blond younger girl that sits at the desk. No customer service skills whatsoever!!!!!
It was busy in the ER but he took excellent care of my mom who came in very sick. She left the hospital a few days later back to normal. He took the time to explain everything that was going on and really put us at ease.
The office staff was rude when i called to let them know my prescription had not been filled after i had physically drove to the pharmacy to retrieve it. As for Dr. Leao personally, i feel like she did not hear anything i had to say. She didnt care to read my medical history and said she wanted to "pick out just what has been tried already", even though it has been a 10+ year problem.
At the very least you would believe that after 5 hours in the ER that the doctor that came to see you would have at least read your file. At least a good doctor would have! Instead after jabbing me with a needle in my gum, he processed to lecture me on why I shouldn't smoke. The whole time I am in tears from repeated needle pokes as the infection had spread to my neck. The he said that he...
My first initial visit was great. I was in and out in less than an hour, after having talked with the nurse, the doctor, and having an annual exam. The nurse and Dr. Leao were very warm and friendly. I will continue to be a patient and refer other women.
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