To convince me to switch my service to Verizon, Doug Neal, the Verizon Wireless store manager in Princeton, W, told me that I would receive a $50 rebate and 20% discount as a state employee. Before I left the store that day, the rep handling my switch over informed me that they could not sign me up for the discount in the store. I had to apply online after I got home. My request kept being...

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