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“Extremely Over Priced”

Smith & Keene Heating & Cooling
I found their prices unreasonable with very little detail and explanation provided by customer service. I experienced a series of service calls to ultimately diagnose and replace a faulty furnace vacuum switch ($30 part online). The issue was originally misdiagnosed and total service charges totaled $750. The charge to replace the $30 pressure switch was $256 (with less than 30 mins onsite to repair). When I contacted customer service, the manager was unsympathetic to my concern and said their charges were based upon 'standard pricing' and could not explain the labor/parts breakdown or why the charges to replace a $30 switch ultimately totaled $750. There was one misdiagnosed repair to replace a draft fan motor included in the $750 total. I do not recommend using this company for any repair.
833 Live Oak Dr
Chesapeake, VA
(757) 420-1231

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