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Tom Kreidel



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“Bait and switch”

Smith & Keene Heating & Cooling
Called them after discovering my water heater is a direct vent which is kind of rare. They quoted me $1200. After talking to a couple other plumbers, I called back to ensure they were coming to do my system as the direct vent. They said yes, direct vent, see you tomorrow. When they called to say they were on the way to my house the next day, they told my wife it would be $1900, because, guess what, it's a direct vent system. I'd understand if I'd just done the one call and missed what my system was, but I called back! Very shady, with a well-earned rep for being expensive. The plumber who told me to call them back came in at $1600. Shop around.
833 Live Oak Dr
Chesapeake, VA
(757) 420-1231

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