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knsmith

 

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“Extremely rude!!!!”

Hogge's Septic Tank Svc Llc
I wish I would have read the other review before calling Hogges Septic! What a mistake! I couldn't agree more with the rude and incompetent title in the last review. I didn't want to give the one star, but unfortunately the review will not submit without at least one star. We were in an urgent situation when our pump alarm went off and called Hogges, explained what was going on, and they sent someone out the next day. After showing up and taking one look at it the technician explained that he was not qualified to work on it, then charged us $100 for a "service fee". My husband called the office to discuss the service fee. The SECRETARY was extremely rude, yelling that it cost them $100 to send someone out there (it is exactly 8 miles from their office to my home). He asked to speak with a supervisor, and he was hung up on. I then called and she was immediately raising her voice and informed me that she doesn't have a supervisor and her fiance' was the owner. She then said that the owner was aware of the situation and would not speak to us. She then threatened to take us to court. On top of not being able to work on a septic pump (aren't they a septic business?), they charge you $100 for simply showing up, along with classless irate yelling. Not a legitimate business if you ask me. Take my word for it and steer clear!!!!!
 
37 Church Rd
Newport News, VA
(757) 930-1246

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