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“Rude, Incompetent”

Hogge's Septic Tank Svc Llc
Hogge's has the rudest, most incompetent scheduling secretary of any business I've ever used. I scheduled an inspection for a home I was purchasing. The crew showed up at my current address instead of the address I was purchasing. They also showed up three days early. The scheduling secretary blamed me for this mistake, though I would not schedule a septic inspection for an apartment on city sewer. Three days later I waited at the correct address. Coordinating an appointment at a time convenient for the current homeowner, her Realtor, my Realtor, and myself was not easy. The appointment time came and went. I called to see where they were, and the secretary told me they would be there2.5 hours after my appointment. I was frustrated, but agreed to wait for the crew since I really needed this inspection done in order for the home purchase to proceed. 2.5 hours came and went. I called to cancel the appointment and try my luck with another company. The scheduling secretary cursed at me, told me the crew was on its way and if I didn't keep the appointment I would be billed $100 cancellation fee. If I refused to pay it the company would put a lien on the house. When I said, "That's ridiculous," I was hung up on. As I was driving away from the property the crew arrived. I kept the appointment. The actual crew was very nice, courteous, and knowledgeable. I would rate the crew four stars, but the overall experience with the company was so negative that I cannot
37 Church Rd
Newport News, VA
(757) 930-1246

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