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Cory

 

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“Awful.”

Smith & Keene Heating & Cooling
This is the absolute worst company I've ever dealt with in regards to anything. The serviceman has been to my home four times total, and we have gone so far three weeks in November with no working heat. First time: Order part. Second time: Go to install part, but then order another part he didn't notice the first time. Third time: Go to install other part. Fourth: Oh, now the whole unit needs replacing. I feel like if the unit is beyond repair, that is something that would be noticed the first time or two someone goes to look at it, considering it's their profession. Nothing about anyone's demeanor has been sympathetic or professional, either. If the warranty wasn't through this company, we'd have gone somewhere else long ago. Awful. Just plain awful. A disgrace to the service industry as a whole.
 
833 Live Oak Dr
Chesapeake, VA
(757) 420-1231

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