Used Tire Express

Good up until today

Prior to today I have never had to deal with the owner who is less than qualified to be in the customer service side of business! I have brought both my cars and my daughters car here for tire deals. On Friday I popped in there to determine why my tire was going flat. It still held air but was slowly leaking. I pulled in and the employee spotted a nail and plugged it without ever checking the rest of the tire or taking it off to make sure that was the only issue. The next morning the tire was completely flat....could not drive it there without ruining the rim and I could not deal with AAA Saturday as I had previous plans. ...so I had to wait till this morning to use my AAA to get it inflated. I get there and the very nice employee said it just would not hold air and recommended a new tire. I said I wish I had been told this Friday if a complete analysis had been done ! Anyway when I cashed out I asked for the $10.00 off the cost of the tire for the plug they had put in Friday that should have never been diagnosed as the problem. So either the plug was not in well or there was another issue to begin with since it was completely flat the next morning. The owner starts telling me it was not his fault and his employee had to be paid who installed the plug !! HUH?? How does the fact the problem was not resolved by that plug affect ME, his unsatisfied customer, in any way? He told me it was not his tire he installed the plug in so he was not guaranteeing that plug !! HUH again?? I was actually expecting an apology for all the hassle I had to go through with no usage of the car for two days and for having to use up a AAA visit and this guy is b*tching up a storm and saying give her her dang $10.00 and get her gone but with no guarantee on that tire !!"....wowwww.dude..I would never come back here again if you paid me with your customer service skills anyway !