Universal Factory Direct

Average Rating

100

been a customer for years... Bedrooms, Hot Tub and a full Kitchen that saved me over $6000 off the "big box" store price - which was the cheapest at the time.....not only was the quality amazing...

Posted by Joe G. on June 16, 2014. Brought to you by yahoolocal.

Avoid!!!

Average Rating

20

Don't buy a hot tub from these people unless you want to be taken for a ride. Although the price seems good and it appears to be quality, find someone else who sells these brands if you really want them! I special ordered my tub. 3-4 weeks became 8. Arrived with problems from day 1 and now we can't even get a phone call answered! Handwritten receipt is a joke! Totally unprofessional people....

Posted by Jshutterbugf on June 11, 2013. Brought to you by kudzu.

Save yourself the headache

Average Rating

20

Every single thing about using this company was a nightmare. They sent the wrong cabinets, then wouldn't take them back. I had to pay more money for a different set. That set came with one of the cabs wrong and I had to drive it to NH then drive to get the new one in Fall River, pay for it out of pocket and assemble it. Pay the money, go somewhere reputable.

Posted by KitchenRemod... on November 28, 2012. Brought to you by kudzu.

Average Rating

20

The direct experience started out well enough and we like the product, mostly. However, they have - by far - the worst customer service I have ever dealt with. DO NOT USE THIS COMPANY. My...

Posted by Leslee Q. on February 20, 2012. Brought to you by yahoolocal.

Universal Factory Direct is located at 145 Heritage Ave Portsmouth, Portsmouth, NH..

Posted on June 09, 2015. Brought to you by merchantcircle.