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New Buick GMC and used car, truck, and SUV dealer in Newport News VA
New and Pre-Owned CADILLAC dealer in Newport News.
We just had our brakes replaced recently and was by far the best service we had received in a long while. The professionalism of the staff and the quality of work were awesome, we will definitely keep coming back!!!
I have never been treated WORST as a consumer in my life!!!! More so as a silly woman who doesn't know anything. If you value your hard earned dollar, stay away from Suttle Motors!!! I was in the market for a 2013 CTS Coupe and searched the internet for the best prices via the internet (the way of the world now) Suttle seemed to have the best pricing. So after a week of trying to wheel and deal I was ready to hit the lot. I knew what I wanted but it was a little over my price so I had a plan B &C just in case I couldn't get into exactly what I was looking for. I worked with Mike Worlin who couldn't make a move without the asst sales manager Tracy Lego... Which was strange but who cares.... I've got 2 people helping me right? WRONG!! They didn't seem interested in selling me a car without knowing how much I wanted to spend, so instead of the Performance coupe I asked to see they paraded me around a Premium! Which I didn't know was a premium until the #'s came out. Immediately Tracy was annoyed by this. So he reran the Performance #s but I was not able to qualify for their financing which annoyed him even more. After ignoring the obvious attitudes, I went to my plan B which was to use the check I already had in my purse for 35k and throw cash on top of it for a Glacier Blue Coupe performance they had listed for 38,995. Mike does the numbers and I'm all set to ride off in my new ride when Tracy comes out with a price that is $3000 more than the internet price (not taxes)!!!! He proceeds to tell me that on Tuesday GM went on their site and changed their prices so the price we had was incorrect. Now my plan B is the same price as my plan A. Of course I'm asking him to honor the price I had, the price they had listed on Suttlemotors.com...... He walks off!! Just walks off and they literally left us standing in the middle of their lot...Without another word! And they never return!! Mike is working with someone else. This was a poor attempt to get me to pay more because it was obvious I wanted the car. I refused...REFUSED to spend one cent in that dealership!! I'm humiliated and I wasted a beautiful Saturday (6hrs, plus an hr drive both way!!) with 2 people who didn't think I could afford the car anyway because I wanted all of the discounts and incentives!! (Even thou I pulled up in a 2002 Escalade) I was treated less than poorly today and in the end, I am happy that they did not get any of my "average Joe's" money!!
This was my 2nd purchase from Suttle! The first time went smooth when I bought the Saab 9-3 convertible. I thought everyone did a good job that I talked with. However, I don't understand why I had to wait 3 hours for delivery. I noticed that my name was wrong on the paperwork, and new forms were printed …
Not the usual car buying experience. We have purchased two vehicles (a truck and a sedan). from Suttle in the last three years. We have been very pleased by the sales staff. It really is a no stress experience. Sales staff is helpful and the business office is efficient. Service department is top notch. The …
I am "A.L.W.A.Y.S." appreciative of the service my vehicle and I receive from the moment I drive up to the service department. You guys are great and Doug (Silver Team) is the best. Thanks for such a fabulous group in the Service Department!! WJS
I used to love coming to this dealership...where I bought my car and had it serviced for years. Doug Carter was the best! I can't speak for the other service groups, but since he left the service department the Red Team is terrible. I don't recommend them. They have poor customer service and sloppy work. I am highly disapponted. I will not be returning after 10 years of going there.
I had a repair performed and the problem occurred once again, brought the vehicle back to have it checked, was told that it was another problem (very strange) but the very same issues and how ironic the charge for fixing the problem was very similar to the amount i had paid for the same door, same issue same switch, it's making me a little leary on trusting the service department, i purchased a...
Suttle Cadillac of Newport News is a premier Cadillac dealership located at 12525 Jefferson Avenue. You will find top GM certified repair services and parts, as well as new Cadillac sales at this Newport News luxury auto dealer.
Suttle Motors is your Newport News new Buick, Cadillac, GMC & used car dealer. We have proudly served Hampton Roads, Chesapeake, and Williamsburg since 1902. Our family-owned and operated Cadillac, Buick, and GMC dealership provides new, certified and pre-owned vehicles, financing, parts & service, and a state of the art and highly rated collision center.
At Suttle Motors, we strive to be your choice in all new Cadillac, Buick or GMC, Certified Pre-Owned Chevrolet, Cadillac, Buick or GMC, or one of our wide selection of quality pre-owned vehicles. Since 1902 we have been serving Hampton Roads with all of our wide varierty of services.
Suttle Motors is your Newport News new Buick, Cadillac, GMC & used car dealer. Our dealership serves drivers from Hampton Roads, Chesapeake, and Williamsburg.
Suttle Motors is an automotive dealership located at 12525 Jefferson Avenue. You can find GM parts, auto repair services, and new and used vehicles at this Newport News auto dealer.
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