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Help us make it rightOur Nissan dealership near Boston, MA features a wide range of new and certified used Nissan cars and trucks, plus Lincoln and Mercury cars. Visit our Nissan dealer website for new and pre-owned specials, or drop by our lot to shop used cars from a number of different makes.
I had an appointment scheduled yesterday to drop off my new Maxima for an oil change. After driving all the way to the dealership I am then informed by the service technician that they refuse to service my vehicle under warranty anymore because of a negative review I had given them on a customer survey I had received from Nissan after my last visit. They flat out handed the keys back to me and said if your not happy here then we suggest you go elsewhere. I was completely shell shocked and totally disgusted by the service technicians uncaring and callous attitude. When I asked to speak to a manager I was conveniently told he was not there. I then proceeded to let them know that I planned to contact Nissan Consumer Affairs about their unethical and discriminatory practices… and they said go right ahead.
I have never heard of a business banning a customer from their establishment because they had a complaint about the service they received. It was bad enough that Sullivan Brothers never once reached out to me to apologize for the original issue I had but somehow in their infinite wisdom the best thing to do with an unhappy customer is to show them the door.
Seriously why bother selling electric cars when you don't even bother to keep the space available for those of us who would like to charge our LEAFs using the fast charger. Wish I could say this...
Dealership did not report the return of a leased vehicle until 6 months later. When this was reported to Gen manager Paul and Finance manager Ned , they were completely indifferent. They ignored phone calls, lied outright to customer and NMAC. Finally, after engaging Nissan North America, the issu...
Please read this and never ever go there. I had the worst experience after purchasing a used vehicle, they told me the brakes were fine and about a eeek later I competely lost them on the...
Nothing but issues. I bought a GMC Yukon at Sullivan Brothers Nissan. I was informed that if I bought the extended warranty through them, they would cover all the repairs and that they work with...
I've been in sales most of my career, and this place uses every trick in the book. I thought only seedy used car places still operated like this. Salesman consistently tried to use monthly payment number to confuse negotiation, made me wait forever, seemed to be coming up with numbers completely out...
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