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Springfield Acura

Address
243 US 22 Springfield NJ 07081
Phone
(888) 396-0640
Average Rating
2.5
Total Reviews
(21)
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Contact Us

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Toll Free
(888) 396-0640
Fax
(973) 912-8865

Business Hours

Status: Open

Sunday
Closed
Monday
9:00am-9:00pm
Tuesday
9:00am-9:00pm
Wednesday
9:00am-9:00pm
Thursday
9:00am-9:00pm
Friday
9:00am-9:00pm
Saturday
9:00am-7:00pm

Payment Methods

  • Visa
  • MasterCard
  • Discover

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What the community has to say about Springfield Acura

Information about this business (13)

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Welcome to Springfield Acura your Local Springfield Acura Dealer also serving Staten Island. We have an excellent selection of New Acura Vehicles. Please search our New & Certified Pre-Owned Acura Inventory to find the perfect Acura for you. Our Acura Service Department is committed to providing you with Superior Customer Service, and we also have an outstanding Acura Parts Department to help...

At Springfield Acura in Springfield Township, New Jersey, we have solutions to all your car buying, financing, and service needs! Give us a call or come in today!

Reviews of this business (30) view all

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Overall review sentiment

Score
57%

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Overall review sentiment

Score
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7
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1
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1 star
12
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YellowBot member reviews (2) view all

Reviewed Business
Springfield Acura
Reviewer Name
grishulia
Review Date
July 28, 2016
Average Rating
1

UPDATE: Issue quickly resolved post original review

UPDATE

Springfield Acura reads reviews! Great news and quick turnaround finally!

Got a call the next day after the review, bright and early, from the Service Manager and everything is taken care of now.

Might just have to reconsider keeping Springfield Acura as my regular Acura dealer.

-------------

Save yourself time and pain dealing with these people and go anywhere else.

I purchased my car at Springfield Acura almost 4 years ago, wend to this dealership for regular service regularly and all seemed nice and cool, until it came to actual customer service.

Got a recall notice for the airbag in April, went in with regular service and was told they will order the airbag and it should be available in June as they are backordered, so fine I thought nothing of it and waited patiently until mid June... no-one called.
I called myself, spoke to the service coordinator Megan and she said they will order the part...which they were supposed to order already... hmmm...
A month later, mid July, and no calls from the dealer... I call back, leave messages as no-one seem to be available all of a sudden... no call back... nothing...
Called the Acura Customer Care and was told that the part was only ordered on July 15th...

No calls from the dealer to this day an no-one is returning calls...

Stay away for your own sake. (Edited July 30, 2016)

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Reviewed Business
Springfield Acura
Reviewer Name
uvraise
Review Date
April 22, 2016
Average Rating
1

P@!%!d Off!

IF I COULD GIVE IT NEGATIVE STARS, I WOULD!
100% absolutely the worst buying experience in my life and this would have been my 16th purchase over 30 years! Bought a 2015 SS Camaro convertible here on 4/2/2016. Returned the car to this "dealer" two weeks later. I found out through suspicion, research, Chevrolet dealer and an independent estimate that the vehicle was involved in a major front end collision. The estimate to fix what had been "fixed" was $5,500! The most important finding was the frame of the car was bent from the first collision and never repaired, so the car was a ticking time bomb if it was in another accident!
We ran three VHR's through Carfax, Autocheck and vehiclehistory.com. All reports came back clean, no accidents. The dealer claimed they "had no idea" that the car was in an accident! B@!%!**t! Any car dealer buying cars from auction has an obligation to inspect the vehicle both professionally and independently to assure the vehicle they're selling is as advertised, no matter what the car history reports say! Found out when the car was in the accident, the owner at that time paid for damage repairs out of pocket, so the accident would never show on a VHR!
The dealership reluctantly took the car back and offered us first dibs on two more of the exact model, but with 3X as many miles as the original car. The original car had 6,300 miles on it, the other two "new" ones, 17K and 19K. The original car was $34,995, talked them down to $33,995. They offered me either of the two other ones at $32,440. So, for 6 hours of driving, tolls, gas, inspections, estimates, countless emails, countless phone calls, complete and utter aggravation and most importantly, possibly endangering the lives of me and my family had that car been hit in the same manner and one of us being killed, they offered me $1,555 off. are you F'n kidding me??? If I was twenty years younger, I would've been going to jail!
DO YOURSELF A HUGE FAVOR, DON'T EVER BUY A VEHICLE HERE FOR AS LONG AS YOU LIVE!

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Other reviews from the web (28) view all

Average Rating
100

The experience I had with Josh @ Springfield Acura, leasing my MDX was the best I've ever had in the last 17+ years I've been leasing new vehicles. He was thorough, knowledgeable, patient and very modest. The fact that he was not a "pushy" car salesman solidified my desire to work with him. It is this …

Average Rating
100

Great experience with Springfield Acura. Carlos Lasso was an amazing salesperson and I was able to lease my new 2017 Acura MDX with absolute ease. I was in and out in under 2 hours. Was greeted by the front desk and by Carlos. Took the truck for a test drive and made a great deal. So happy I chose …

Average Rating
26

Absolutely the worst sale person. Lied about everything he could to make the sale. How could they hire a criminal to work for them.

Average Rating
100

Great dealership and will beat anyone's price quote, period! Compared to other dealerships who use strictly dealer wholesale price for trade in value, Acura of Springfield will maximize without deducting from new vehicle purchase price. Furthermore, will spend time with you going over from technical features of the car to test drives. No pushy salespeople, just a pleasure to deal with!

Average Rating
100

Richard P. not only made the car-shopping experience entertaining, he was extremely helpful and kind and lessened my stress considerably. I highly recommend him!

Business description (9) view all

At Springfield Acura, we redefine automotive excellence by seamlessly blending luxury, performance, and unparalleled customer service. As your premier Acura dealership, we take pride in offering a unique and unforgettable journey from the moment you enter our doors.

At Springfield Acura in Springfield Township, New Jersey, we have solutions to all your car buying, financing, and service needs! Give us a call or come in today!

Used 2004 Acura TSX NJ BASE 2.4L 4Cyl. Fuel Injected Not Specified 4 Dr Sedan FWD One Owner Acura TSX for sale in New Jersey at Springfield Acura Springfield NJ

Selling Acura New, Pre-Owned, & Certified cars. Serving customers in Springfield, Bridgewater, Montclair, Brunswick, Wayne,Union,Somerset, Essex NJ. 100's of Pre-Owned Vehicles to choose from.

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