South Coast Towing

most horrible people ever for emergencies

Jamie, the Female Rep who works at Southcoast Towing in New Bedford/Fall River has no business working as an emergency dispatch operator.

She thinks it's up to her to pick and choose who gets help and who doesn't with no regard for an emergency.

What this girl Jamie put me through is enough for a public complaint. Her negligence needs to be called out, somebody could get hurt with her illegal failure to provide obligational assistance.

I sat in New Bedford with a dead battery for 4 hours because the Roadside Assistance request i put through Geico led to South Coast Towing.

Since my battery was dead so was my phone and I was on 1%. They never came, I kept getting text messages from them and when I called I was rudely spoken to and hung up on. Geico and her were clearly notified my phone was dead/dying.

This company has a contractual obligation to provide services through Geico, and I am a customer of Geico, and she is an employee-with the specific job as an emergency dispatch operator.

She left me hanging; telling me she could call Geico but I'm supposed to-but she will and then it was unclear. She hung up on me again, when I simply asked for confirmation.

It felt like I was calling an ex-girlfriend for a favor out of nowhere to get me a jump start...Jamie's horrible-emotional reaction, was the exact opposite of the customer service claims on the South Coast Towing website.

The fact of the matter is; they got notified where I was. They confirmed I was getting assistance. I confirmed with her where I was. They knew what service I needed, end of story. With her own words, Jamie told me she had the ability to help but knowingly left me there again hanging.

Next Jamie told me to put the submission through Geico again, but I could not because the claim was stuck on South Coast Towing which I told her. And then ended up saying, I can do it with cash, and I said yes please I have the cash please send someone my phone is dying.

But she would not just say yes help is on the way, and when I pressed her yes or no please tell me she said no and hung up again.

Well I was frustrated, so I climbed on my roof to detach my solar panel-which of course was in the shade, and get it in the sun to try to get a charge. I almost fell off the roof and dropped the solar panel, which completely shattered at $150 a piece.

Thank God it still gave me another 1% after about a half hour, and I was able to call GEICO- getting through all the automated c@!p, losing power once, Etc.

Long story short: Geico called Correia Towing in New Bedford and they were there in 20 minutes. They were super nice and the guy was awesome. Charged my battery within 30 seconds and I was on my way home with no problem.

Now that I have battery I can see that South Coast Towing was 7 minutes down the street from me.

I am Sorry to anyone who might have to read this whole thing out of curiosity, it's a big waste of time. But now that I have it written down, I can submit a claim to the court Monday; because I am suing the pants off Jamie, South Coast Towing, and Geico for damages pain and suffering.

If We don't hold those accountable who are in positions of power that use it to hurt people when their job is to help, then this Society will continue to be filled with pain and suffering.

What if I had a baby with me? A pregnant wife? An elderly grandmother? Leaving a customer in the blaring heat 4 hours on purpose is unacceptable and could have been dangerous or deadly.

Making bad choices that affect people when you are under obligations is illegal. It's time we separate the Bad actors and remove them, because there's plenty of capable-good people, that would appreciate the job-and do it well.

Thank you for listening and God bless,

Joseph Latham
Wareham, MA