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Smith & Keene Heating & Cooling

Address
833 Live Oak Dr Chesapeake VA 23320
Phone
(757) 420-1231
smithandkeene.com
Average Rating
3.5
Total Reviews
(27)
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Electrical-Heating-Cooling-Plumbing

What Makes Us Different?

A Family-Owned Business Serving the Hampton Roads are for over 60 Years!

Second & Third-Generation Owners

Dedicated, Long-Term Employees with 100's of Years of Combined Experience!

Largest Carrier Emergency Generator Contractor in the Area

Leader in Installing Environment-Friendly Products

NATE-Certified Service Department

Voted "Best-Of" by the Readers of the Virginia Pilot for over Nine Years

Members of BBB, ACCA, QGC, HRCOC, TBA & PHBA

What the community has to say about Smith & Keene Heating & Cooling

Information about this business (6)

Smith & Keene, Chesapeake, VA. 5 likes. In 1946, two electricians at Newport News Shipyard, , decided to put their skills and knowledge of electrical wiring to work. They started Smith & Keene...

Smith & Keene, Chesapeake, VA. 397 likes · 1 talking about this · 17 were here. It's A Matter Of Trust Since 1947

CELEBRATING 70 YEARS! Smith & Keene is a family-owned and operated business that has served the Hampton Roads region since 1947. Our owners are second and third generations of our founders and we only employ dedicated, long-term employees with hundreds of years of combined experience.

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3 stars
1
2 stars
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1 star
7
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Find.HamptonRoads.com member reviews (5) view all

Find.HamptonRoads.com User
Reviewed Business
Smith & Keene Heating & Cooling
Reviewer Name
Eng
Review Date
January 25, 2016
Average Rating
1

Extremely Over Priced

I found their prices unreasonable with very little detail and explanation provided by customer service. I experienced a series of service calls to ultimately diagnose and replace a faulty furnace vacuum switch ($30 part online). The issue was originally misdiagnosed and total service charges totaled $750. The charge to replace the $30 pressure switch was $256 (with less than 30 mins onsite to repair). When I contacted customer service, the manager was unsympathetic to my concern and said their charges were based upon 'standard pricing' and could not explain the labor/parts breakdown or why the charges to replace a $30 switch ultimately totaled $750. There was one misdiagnosed repair to replace a draft fan motor included in the $750 total. I do not recommend using this company for any repair.

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Find.HamptonRoads.com User
Reviewed Business
Smith & Keene Heating & Cooling
Reviewer Name
jrowlett
Review Date
August 06, 2015
Average Rating
5

Excellent Service from Smith and Keene

We have been dealing with Smith & Keene for over 22 years. They installed our original air conditioning/heating unit in our home - and we believe the only reason it's still running well is thanks to Smith & Keene. We have maintained a service contract with them during that time whereby they inspect the A/C in the summer and the heating unit in the fall. Whenever we've had to call them about an issue - which has been RARE - they have had a technician out either the same day or the next day. In fact, we just had a minor issue earlier this week - and we were pleasantly surprised that not only were they able to dispatch a tech THAT AFTERNOON - the cost of the repair was also quite low. We would not consider dealing with anyone else. They have proven to us that they are reliable, knowledgeable - and they know the true meaning of customer service. Thank you, Smith & Keene, and keep up the good work!

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Find.HamptonRoads.com User
Reviewed Business
Smith & Keene Heating & Cooling
Reviewer Name
Tom Kreidel
Review Date
February 05, 2013
Average Rating
2

Bait and switch

Called them after discovering my water heater is a direct vent which is kind of rare. They quoted me $1200. After talking to a couple other plumbers, I called back to ensure they were coming to do my system as the direct vent. They said yes, direct vent, see you tomorrow. When they called to say they were on the way to my house the next day, they told my wife it would be $1900, because, guess what, it's a direct vent system. I'd understand if I'd just done the one call and missed what my system was, but I called back! Very shady, with a well-earned rep for being expensive. The plumber who told me to call them back came in at $1600. Shop around.

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Find.HamptonRoads.com User
Reviewed Business
Smith & Keene Heating & Cooling
Reviewer Name
Cory
Review Date
November 13, 2012
Average Rating
1

Awful.

This is the absolute worst company I've ever dealt with in regards to anything. The serviceman has been to my home four times total, and we have gone so far three weeks in November with no working heat. First time: Order part. Second time: Go to install part, but then order another part he didn't notice the first time. Third time: Go to install other part. Fourth: Oh, now the whole unit needs replacing. I feel like if the unit is beyond repair, that is something that would be noticed the first time or two someone goes to look at it, considering it's their profession. Nothing about anyone's demeanor has been sympathetic or professional, either. If the warranty wasn't through this company, we'd have gone somewhere else long ago. Awful. Just plain awful. A disgrace to the service industry as a whole.

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Other reviews from the web (23) view all

Average Rating
100

I just had the best service experience ever! My husband and I are a military family. We just closed on our house in November. We had no idea how our Trane system worked. V Venson is an awesome technician. He patiently answered all of our questions and walked us through the operation of our unit. We now feel empowered about our HVAC and know who to call in case of an emergency.

Average Rating
100

My heat pump stopped running , they came out the very next day. When other companies were scheduling two days out. Got it fixed , technician was nice and got it fixed quick.

Business description (5) view all

CELEBRATING 70 YEARS! Smith & Keene is a family-owned and operated business that has served the Hampton Roads region since 1947. Our owners are second and third generations of our founders and we only employ dedicated, long-term employees with hundreds of years of combined experience.

Smith & Keene Electrical Heating Cooling and Plumbing - Smith & Keene is the leader in heating, cooling, electrical and plumbing in Hampton Roads, and has been the trusted name for over 60 years. It's a Matter of Trust. It's a Matter of Commitment. It's the Pursuit of Excellence

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