Route 46 Mitsubishi

Stay FAR FAR Away

Avoid this place at all costs. They do not respect customer loyalty one bit. I have spent well over $5k, with 70% going towards labor costs, on vehicle services alone over 3 vehicles since 2012.

I recently went in for my 90k mile service and when I left I felt as if it was a completely different car, and not in a good way. While accelerating the engine noise became so loud you could hardly hear the radio on a 36 sound setting. At the same time, during acceleration, the pedal began shaking and vibrating, enough to clearly notice the car was not in proper working order. After popping the hood I find out that they decided not to replace the plastic engine cover. I call in and the lovely service advisor tells me I need to come back in. I spent $799.95 for a 90k service, of which $565.45 went to labor. For $565.45 in labor I received my car back in non-working order and they stole my engine cover.

After commuting 30 minutes there, something I never should of had to do in the first place considering I already paid them $799.95 for a service, I arrived at 6:02 PM. After already going over all the issues with Jeremy D. on the phone, upon arrival he makes go over it all again.

Apparently being a customer who has already paid for a service, in which they did not complete and actually stole property from my car, does not matter to them and I was thrown to the back of the line being forced to wait over an hour. At 7:18, I was told by Jeremy that the tech who originally worked on my car incorrectly installed an air filter the first time and that is what was causing the noise and vibration. An hour and 16 minutes to put an air filter back in the proper way, clearly this was never a priority because they already had my money.

The service advisor then proceeds to walk me to my car, and as I was about to get in, I asked about the engine cover. He acts surprised, as if this wasn't one of the main reasons I was there, and says let me go get that for you. I see Jeremy running around the back, clearly realizing the cover is long gone.

I remained calm to this point, but I finally lost it. I walked into the floor managers office and began yelling. He immediately went to the back and spoke with Jeremy. When they returned, Jeremy began accusing me of never having an engine cover and calling me a liar. Considering Rt 46 Mitsubishi is the only place that has ever serviced my engine, and I do not touch it, this was an extremely wild accusation and I lost it. Who wouldn't at this point?

The Sales Manager, Jason C., then proceeded to get in my face trying to intimidate me. At this point, a full-blown screaming match broke out. Finally, another manager steps in and tells me I need to leave the dealership, still with no engine cover. After standing my ground, the manager who just stepped in agreed to replace the cover. Jeremy D. then began another argument, claiming my statement of having 2 hours of my time wasted was a flat-out lie and that I checked in at 6:02 PM and was checked out at 7:18 PM. At this point, it was 7:37 PM and I still had a 30 minute commute home. Well over 2 hours of my time was wasted after already paying top dollar for a complete abortion of a service.

Still there, another employee approaches me and gets in my face before management has to physically pull him back and out of my personal space.

The ownership group for this dealership have several other dealerships on Rt 46 and North NJ area. Be very careful going to any dealership with the same ownership group as Rt 46 Mitsubishi, because they clearly do not care about their customers. The two owners have a giant poster in their dealership saying call this number if you are not satisfied with the customer service. I called numerous time and left numerous voicemails, none of which were returned.