West Broad Volkswagen & Audi

Frank and Gary were an absolute pleasure to work with. They went above and beyond to help us. They are an excellent representation of what true customer service is all about. Thank you both so...

Posted on July 25, 2015. Brought to you by mapquest.

I got my gti from west broad vw today. Chris and Marco helped me get the car I wanted in a short time. They traded one of their cars with another dealer who have the car I wanted. I got mine wayy...

Posted on June 23, 2015. Brought to you by mapquest.

I just bought a used Jetta Sportwagon yesterday.

Average Rating

60

I give salesman Michael Fetty five stars for his approach. He's not at all like the stereotype of a used car salesman. He's low-key and professional.

I've only given three stars because after we left the dealer, we used the heating. Good Lord. Two of us felt sick from the smell of the exhaust fu...

Posted by this8120 on March 10, 2015. Brought to you by edmunds.

Waiting area is pretty nice. Look at the carpet. Oh & thanks for the Welch's fruit punch.

Posted by M L E. from Foursquare on February 27, 2015. Brought to you by binglocal.

Buy VW!!!!

Posted by Shaye C. from Foursquare on February 27, 2015. Brought to you by binglocal.

Free WiFI - with a good signal - in the VW customer lounge.

Posted by Troy B. from Foursquare on February 27, 2015. Brought to you by binglocal.

The Audi service department is what other brands' service departments wish they could be!

Posted by Adrian B. from Foursquare on February 27, 2015. Brought to you by binglocal.

Great.Stop by and see Chass.Very nice guy.Not pushy at all.

Posted by Lisa T. from Foursquare on February 27, 2015. Brought to you by binglocal.

Focused on Customer Satisfaction

Average Rating

100

We worked with the internet sales office, and found them to be very straight forward, honest, and quick to respond.
All in all a very good experience.

As usual the post sales - experience pitched add-ons, extended warranty, tire protection and a paint protection product.

It was not a hard sell, a...

Posted by countrydrive on February 28, 2013. Brought to you by edmunds.

Deceptive, deceptive, deceptive

Average Rating

20

"Deceptive" is one word striking out when I think of this dealership.

This past week, my wife and I came to trade in our car, agreed with Michael Fetty for the price difference of $7500.

Bobby Choi came in and said in order for us to get the 1,9% preferred rate (Passat 2012) with Volkswagen, we ...

Posted by mikett on January 21, 2012. Brought to you by edmunds.

Average Rating

100

Poor experience. I recently took my 2004 A4 to West Broad Audi and was disappointed by the service I received. Brad Reichwein (service manager), Mark Parham (store GM), and technician Brock were every buyers worst nightmare.

I took my Audi to West Broad Audi/ VW for a diagnostic. At the time I was working with an outside German car specialist that recommended I take the car to the dealership...

Posted by ashviz on October 27, 2011. Brought to you by localguides.

Jetta SportWagen Auto TDI

Average Rating

100

I had a very good experience at West Board Volkswagen they had the vehicle I wanted,
Both sides gave a little on the pricing of the vehicle the deal was agreed upon in about 45 min.
The sales personal are very friendly and knowledgeable I pick up the car in a couple of days.
I have no problem recomm...

Posted by saymac on July 15, 2011. Brought to you by edmunds.

Worst dealer I ever dealt with

Average Rating

44

We went to trade in my wife's Audi at another dealer. She had owned it for 6 years, purchased new at West Broad Audi. Imagine our surprise to find out that there was substantial body repairs done to our 'new' car. It had been babied and garaged its entire life and didn't have so much as a door d...

Posted by peterj2706 on February 18, 2009. Brought to you by edmunds.

the easiest thing

Average Rating

80

I have been wanting a VW GTI for as long as I could remember. I am 24 now, and just now got my insurance points down from when i was 16-18, I went by to look knowing my credit was really bad. Even after i told the salesman he was still friendly. he took me for a test drive, did push me at all just s...

Posted by mreilly1 on November 15, 2007. Brought to you by edmunds.

typcial car sales w/ poor customer service in all areas

Average Rating

20

I bought a 99 bmw wagon from the guys. After the transferred by tags and I was about to leave, the check engine light & traction control light came on. They advised me to call the service department since they could not get the car in the same day. I advised I wanted it fixed and that I would take m...

Posted by vald on July 30, 2007. Brought to you by edmunds.

Buy a New or Pre-Owned Volkswagen. Call West Broad Volkswagen Today.

Used Cars,Used Cars for Sale,West Broad Volkswagen,Auto Painting,Car Painting,Volkswagen Parts,Vw Parts,Volkswagen Dealership,Automobile Painting,Auto Body Repair,Certified Pre Owned,Richmond Used Cars,Used & Pre-Owned Cars,Used Car Dealer,Used Car Dealership,Automotive Painting,Certified Used Volkswagens,Parts For Vw,Parts...

Posted on September 28, 2015. Brought to you by showmelocal.

Buy a New or Certified Pre-Owned Volkswagen. Carefree Maintenance.

Used Cars,Mazda,cars,used Toyota,new cars,Buy Used Car,Used Car,used cars for sale,Toyota Dealers,new car

Posted on April 30, 2015. Brought to you by showmelocal.

West Broad Volkswagen is one of the top dealerships in the Page Auto Group, Richmond's premier automotive family. The Page Auto Group has been in business with dealerships in Richmond for over 25 years and our experience shows. Our key employees have been with us for ten, fifteen, some over twenty years!

Our Volkswagen dealership takes care of all your automotive needs from sales to...

Posted on December 19, 2014. Brought to you by localguides.

Tags

Service

Posted on December 16, 2014. Brought to you by yasabe.

Full service for Volkswagon and Audi and Volkswagon Service Xpress is 30 minutes or less with no appointment necessary.

Posted on December 16, 2014. Brought to you by angieslist.

Volkswagen

Posted on March 16, 2012. Brought to you by merchantcircle.