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Sumatra Salon and Spa (Reported Closed)

Address
232 Central Park Ave Virginia Beach VA 23462
Phone
(757) 456-9900
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Average Rating
4
Total Reviews
(59)
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Information about this business (4)

031680attr:waxingmanicuremassagepedicure

Receive $20 off combined services greater than $100 for all New clients. Mention code Y0914 when scheduling appointments. Good thru Sept 30,2014(not valid on GC purchases, spa packages or retial). Come visit us for the Sumatra Experience at Virginia Beach Town Center! We are a full service AVEDA salon offering services of Hair, Natural Nails, Facials, Massages and Full Body waxing.

Conveniently located in the Virginia Beach Town Center, let us be the first choice for all of your hair, skin, nail care, an...d massage needs. Our professional, friendly, and caring staff are here to serve your every wish and to provide you with an enchanting experience. Please contact us with any questions, comments, or to book an appointment. We are pleased that you have visited us and we...

Sumatra Salon & Spa is located conveniently at the Virginia Beach Town Center. We are known for our friendly, professional atmosphere. Spend time with us relaxing and pampering you! Our SPA PACKAGES... Enjoy the extended Sumatra Spa experience, designed to promote the utmost in health, beauty, rejuvenation and restoration. Give yourself or someone else the ultimate experience of pure luxury for...

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Reviews of this business (122)

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Rating distribution

5 stars
40
4 stars
4
3 stars
4
2 stars
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1 star
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Other reviews from the web (122)

Average Rating
80

My toes look great thanks to Courtney. They fit me in last minute on a Saturday afternoon.

Average Rating
100

I got my haircut by Erika. She was wonderful. She is very knowledgeable about her job and the latest trends and techniques. As I watched the other stylists, I didn't see one bad haircut. They are...

Average Rating
40

My hair was cut by Kara. To begin, it looked like she took no pride in her hair. It was in a 2 second bun, it was a faded blue like she hasn't redone it in a while and she wore an ugly...

LeighAnn went out of her way to make Peighton happy. She gave Peighton exactly what she wanted. A fantastic new cut and funky color that some how looks natural. Thank you!!!!!

Wonderful as always! I was running a few minutes late and the staff was very cordial and professional. LeighAnn did a spectacular job, once again, and communicated very well about what we were going to do and the look that we were going for. Very pleased with service all around.!

Love her definelty will be back!

Erika is amazing. My cut is perfect and she was really awesome!

Staff always greets me with a smile and service is excellent!

Very calm and relaxing experience and they make sure that once the massage is over, your muscles are completely free.

Amber is awesome! She listens and has talent in hair.

Fantastic highlights and cut by Amanda.

Awesome experience.

As usual my service was fantastic. Little frustrated, I had my appointment changed from Saturday morning to Friday night. When they changed my appointment, they did not schedule everything so I have another appointment. They did not realize I had booked 2 service back to back. I should have been more specific when I changed my appointment.

I was very pleased with the job Courtney did on my mani and pedi. She did AWESOME! I have a regular place I go to though had a gift certificate that I wanted to use before it expired. I was very taken back on the total cost of the services and the amount of the additional amount I needed to pay.

Sumatra was a wonderful experience. In preparation for the birth of my son, I went to Sumatra. I pampered myself with multiple services and also brought my mom along. She has dementia so the technicians needed to treat her with special care. They generously took their time with her and never became frustrated with the symptoms of her disease. I enjoyed a facial and massage before our lunch....

I had a GREAT experience at Sumatra. Erica helped me update my cut and color while teaching me how to care for and style my hair to make it look as god at home as it did in the salon. She listened to my needs and made me feel comfortable and beautiful. I wouldn't usually change my color or cut off so much hair the first time going to a stylist, but she had so many good ideas that I felt...

I will recommend Kara for facials any day! She is absolutely amazing!

I was in need of a hair cut and I usually go to one of the chain places. I wanted to try something new so I looked up salons online and Sumatra was at the top of the list. I took a chance and made an appointment and I was not disappointed!! I loved the atmosphere and everyone there was so friendly! Amber did my hair and she did an awesome job! I've already booked my next hair appointment and I...

I always enjoy getting services here! Everyone is so professional. Courtney does an excellent job when waxing. She makes you feel comfortable. Amanda, a hair stylist, is multifaceted. She can work with varied hair texture. Lastly, I like the fact that they offer a military discount to all active duty service members.

Great service. From the moment I walked in I was welcomed and the staff worked very hard to make sure I was comfortable and had a great experience. Deep tissue massage has after-benefits that last for days

Great staff, service and prices, as always! I do so appreciate the punch card, which comes in handy when you least expect it. So happy to have found you!

Same day appointment. Great service and a great hair cut that was exactly what I wanted.

Very comfortable and professional

Amanda is the Best

Erica provided fantastic service, efficient and effective use of time, patience and listening skills were professional and input/skill was top notch. She was also great to talk to and relax with!

Jessica is a very skilled and experienced massage therapist. She is professional and efficient. Thank you for a great deep tissue massage! I have already booked another appointment.

Wonderfu

Always a wonderful experience at Sumatra. Everyone is so welcoming. Very helpful and knowledgeable with Aveda products. Erika is wonderful and really listens to what I'm trying to accomplish with my hair. The depth of Aveda color products is amazing.

I cannot say enough good things about your salon and staff. They are incredibly nice and talented. I will without a doubt tell my friends about your salon. Kudos to your staff (Erika is not only talented but welcoming and friendly - makes you feel like you know her forever!), see you soon.

Both my sister and I had appointments and got great cuts( I have been coming to this salon for two years) Always friendly and accomodating a great cut tells it all!!!Nell Herring-Webber

My first time here and my first waxing, everything was excellent. And they were able to squeeze in a pedicure for me. Everything was perfect.

Excellent service staff is very pleasant and efficient. Thank you Cortney and all staff!!

Skilled stylists are difficult to find. I was pleasantly suprised after my first experience with Kara at Sumatra Salon and have been a devoted client of hers since. She is a polished colorist, trained in Keratin and provides outstanding consultation and styling every time I see her. The administrative staff at Sumatra are always courteous and friendly, flexible with scheduling, and work hard to...

Awesome experience. Leighann was my stylist and I finally felt like someone actually listened to what I wanted my hair to look like. Sometimes walking in to a higher end salon can feel intimidating. That was not the case with Sumatra. The young lady at the front desk was friendly greeted with a smile and a warm welcome. Probably one of the best haircut experiences I have had in quite a while!...

Fantastic service!

I always love coming to Sumatra. Amanda does a great job and the staff is awesome.

Leigh Anne is amazing. The cut and color is beautiful and natural looking. I was on the elevator at work and a man turned to me and said my, your hair is gorgeous. Thank you!

Jessica was great, the facial was amazing and relaxing. My skin has improved. Really enjoyed my visit.

Average Rating
100

5 star

Courtney was fantastic. Wonderful people person and super at her job doing nails.

LeighAnn was fantastic! She did a great job. My haircut and color both looked amazing. I highly recommend her!

Courtney is the best! Very skilled, professional and great customer relationship skills.

My hair looks beautiful! Wonderful experience :)

wonderful. lovely. relaxing

Average Rating
100

Because of Tommi, Aubrey, and Amanda I'll never stop coming here! Thank you Amanda for making me look really good, and thank you Aubrey for the little side-tips here and there on products to purchase after the keratin treatment and style. I can't begin to describe how much I love my new 'do!

You guys are a lifesaver! I will definitely recommend anyone who asks about where and how I got my hair...

Amanda did such an amazing job on my thick, curly, jungle-esque hair. She listened to every single specific detail I told her. I will definitely be back as a regular customer and refer anyone who wants their hair done only to this salon. I'd also like to honorably mention Aubrey for giving me little tips here and there for hair products! Thank you Sumatra! You guys are a lifesaver!

Excellent experience by LeighAnn and the team at Sumatra in Town Center

I came in for haircut and shellac on 5/20 Shellac was at 1pm with Julia I picked a custom color, that had to be removed, after the required 3 coats, because it was no where close to the sample nail color. By then my haircut app't. was ready, by Kara, who is excellent at what she does. I went back to Julia for a regular color shellac, and we had to rush because she was in the middle of a...

It was a very relaxing and enjoyable experience. Very pleased with the results.

This was my first manicure and it was very nice. I was pleased with the result and everyone was very nice.

I always have great experiences with Sumatra Salon & Spa especially with my stylist, Kara! I haven't had a bad hair day since I started going to her.

Another great experience. If you are looking for a salon and stylist that does an amazing job with color/highlights please go see Amanda Jill at Sumatra! She's done my hair for 8 years and I won't let anyone else touch it.

Courtney made me feel very comfortable as this was the first time I had done waxing in many years.

A wonderful, clean atmosphere. All personnel I interacted with were very personable and accommodating. I will definitely return and recommend to my friends and family. $$$ quite expensive, but you get what you pay for!

I have had great results and great service here. My only concern is that it's very pricey,IMO.

Sadly, my stylist is moving so hopefully I will find her recomendation-replacement an equal fit.

Average Rating
100

Have been looking for a salon in the area and I have finally found THE ONE! From the moment I called and booked my appointment I was impressed! Saw Stephanie who did an amazing job and made me feel valued as a client. She even stayed late (twice)! Thanks so much ladies!

Average Rating
100

Very professional and had an awesome experience. I highly recommend this place for waxing

Average Rating
100

5 star

Average Rating
100

Had a full spa day with massage, facial, mani, pedi, and completed with hairstyle. Staff was wonderful! Best spa day ever!

Average Rating
80

4 star

Average Rating
100

Great bunch of girls with talent galore.

Average Rating
100

Wonderful people wonderful service. Great day great haircut by Kara. Recommend highly.

Average Rating
100

Had a wonderful day at the salon getting my highlights touched up with Stephanie! Thank you so much! Found my new beauty go to spot! Looks so good, loving my curls too!

Average Rating
100

Great owner! It starts there. Ultimate professionalism and dedicated to provide the best service!

Average Rating
100

I love how friendly everyone is. The stylists listen and give you what you want. I love it!

Average Rating
100

5 star

Average Rating
100

Kyla was awesome! I made a new Capricorn friend!!!!

Average Rating
100

I have had three hair cuts from three different stylists and I have nothing but great things to say! Each time I received exactly what I wanted. They've made a lifetime customer out of me and would recommend Sumatra to everyone!

Average Rating
100

5 star

Average Rating
20

1 star

Average Rating
100

5 star

Average Rating
100

5 star

Average Rating
100

5 star

Average Rating
100

5 star

Average Rating
100

5 star

Average Rating
100

5 star

Average Rating
100

5 star

Average Rating
100

5 star

Average Rating
100

5 star

Average Rating
20

If you are looking for a respectable Aveda salon, I would stay far from this place. During the year I was there, I ended up going through three different hairstylists (One had maternity leave, two quit). On top of that, on two occasions my follow up appointment was not booked and I ended up having to call …

Average Rating
100

5 star

Average Rating
80

4 star

Average Rating
60

3 star

Average Rating
100

5 star

Average Rating
100

5 star

Average Rating
60

3 star

Amazing

Average Rating
100

Elora is amazing! I have so much fun when I come to Sumatra Salon and Spa. My hair looks great!

Professional

Average Rating
100

Amber is very professional and has been extremely helpful with my color and highlights.

Professional – Amber is very professional and has been extremely helpful with my color and highlights.

Amazing – Elora is amazing! I have so much fun when I come to Sumatra Salon and Spa. My hair looks great!

Purifying treatment

Average Rating
100

I have been getting facials for over many years, and Sumatra Salon is truly amazing. They are constantly pampering and facial massage is like no other.

Purifying treatment – I have been getting facials for over many years, and Sumatra Salon is truly amazing. They are constantly pampering and facial massage is like no other.

if you love yourself do not go ever

Average Rating
20

thanks god , i did not stay so long , it is not worthy plus , nobody has manners to care for customers..and smell funny too.the owner...everything but that

will never go there again or recommend to friends or family

Average Rating
20

Since 2006 or 2007, a friend of mine had given me a gift certificate for my birthday and Christmas for a hot stone massage every year because he had deployed and it was my favorite thing. I requested John each time who is aboslutely excellent. It's too bad he wastes his tallents in an establishment such as Sumatra. For my birthday, in 2010 my daughters gave me another gift certificate for my birthday for a hot stone massage which I was so excited to use and saving for one of those days when I really wanted to pamper myself and I knew I had a year. It expired 2/17/11. I work for the govt and...

will never go there again or recommend to friends or family – Since 2006 or 2007, a friend of mine had given me a gift certificate for my birthday and Christmas for a hot stone massage every year because he had deployed and it was my favorite thing. I requested John each time who is aboslutely excellent. It's too bad he wastes his tallents in an establishment such as Sumatra. For my birthday, in 2010 my daughters gave me another gift certificate for my birthday for a hot stone massage which I was so excited to use and saving for one of those days when I really wanted to pamper myself and I...

gifted stylist

Average Rating
100

Belinda has styled my hair for ten years. She is truly a gifted artist. I can go to bed with wet hair and wake up with beautiful hair after she's cut it. She's just magical with layers. Belinda has colored my hair as well and when I told her I wanted it to look natural with no "chunking" she did the most finely colored highlights I've seen. She really has a gift.

Accomdating

Average Rating
100

on sept 27, 2010, I came into Sumatra to have my hair done not realizing that I came in at the right time but on the wrong day.I felt so embrassed however, it all worked out Amber my stylist for years says not a problem and worked me in. And the embrassment I felt was no embrassment after all I got my hair done and it absolutly looks fablous as always since I've been going there since they...

Best Salon & Spa in Town!

Average Rating
100

Wow! This place is excellent. My daughter recommended Sumatra to me and I am so thankful. My hair is so hard to manage and I rarely ever get a cut that I am happy with. The stylist new just what to do. She gave me a cut, style and highlights and it did wonders for my hair. It is more manageable and the highlights made all the difference in the world. The staff has always been very pleasant and helpful. I live approximately 2 1/2 hours away and it is hard to get there during normal hours. The staff there have always been gracious and stayed late to accomodate me. I recommend Sumatra to...

Best Salon & Spa in Town! – Wow! This place is excellent. My daughter recommended Sumatra to me and I am so thankful. My hair is so hard to manage and I rarely ever get a cut that I am happy with. The stylist new just what to do. She gave me a cut, style and highlights and it did wonders for my hair. It is more manageable and the highlights made all the difference in the world. The staff has always been very pleasant and helpful. I live approximately 2 1/2 hours away and it is hard to get there during normal hours. The staff there have always been gracious and stayed late to accomodate me....

Gorgeous Place! I Love It!

Average Rating
100

I have been getting my hair done at Sumatra for over two years and I absolutely love it! When you walk into the salon & spa you can't help but notice how beautiful it is. The staff is so friendly and they instantly make you feel welcome. I have gone blonde, brunette, and back to blonde and my color/hilites have looked amazing every time. I always get so many compliments on my hair! Tricia is the best!

I have also treated myself to several facials at Sumatra and they have been very nice and relaxing. My skin had never looked so fresh! The girl that did my facial also recommended some...

Huge fan!

Average Rating
100

You people are crazy, Sumatra is the best! I go whenever I want to treat myself to a little pampering. It's always super clean and everyones very friendly. Never had any issues, only great service!

Upscale

Average Rating
100

Beautiful salon and spa with a very upscale feel and I love that its right there in Town Center! I've had hair and nails and they were both awesome.

Gorgeous Place! I Love It! – I have been getting my hair done at Sumatra for over two years and I absolutely love it! When you walk into the salon & spa you can't help but notice how beautiful it is. The staff is so friendly and they instantly make you feel welcome. I have gone blonde, brunette, and back to blonde and my color/hilites have looked amazing every time. I always get so many compliments on my hair! Tricia is the best!

I have also treated myself to several facials at Sumatra and they have been very nice and relaxing. My skin had never looked so fresh! The girl that did my...

Upscale – Beautiful salon and spa with a very upscale feel and I love that its right there in Town Center! I've had hair and nails and they were both awesome.

Great experience!

Average Rating
100

Always looking for a new place to pamper myself, and my friend swears by Sumatra, so I went with her the other weekend. It's gorgous in there - great atmosphere. Had a great mani/pedi and my friend says the massages are amazing too. Can't wait to go back and try for myself!

Saw a few previous reviews...not sure what all this ""unprofessional"" stuff is about. Sounds like all of that may have been awhile back? I've been to probably a dozen salon/spas in HRVA and this was a standout, so that's all I know!

Great experience! – Always looking for a new place to pamper myself, and my friend swears by Sumatra, so I went with her the other weekend. It's gorgous in there - great atmosphere. Had a great mani/pedi and my friend says the massages are amazing too. Can't wait to go back and try for myself!

Saw a few previous reviews...not sure what all this "unprofessional" stuff is about. Sounds like all of that may have been awhile back? I've been to probably a dozen salon/spas in HRVA and this was a standout, so that's all I know!

WORST PLACE EVER!

Average Rating
20

I have been in different places for massage, but this one has the worst customer service. They don't care about the customers satisfaction. They just care about their packages and how to get money from people walking into the establishment....

Absolutely Unprofessional

Average Rating
20

I was totally put off by Sumatra's lack of professionalism. I went there with my husband and the stylist was being inappropriate the entire time. She was saying to him all her detailed problems with her boyfriend and asking his advice, that she was going to ask if he wanted to go to a party if he wasn't married, asking him if guys in his profession CHEAT on their wives, if he has any cute friends and lastly telling him that she'll have to tell some other stylists that he's married because they'll be disappointed. Though this stylist may have been just being herself, it was totally...

Absolutely Unprofessional – I was totally put off by Sumatra's lack of professionalism. I went there with my husband and the stylist was being inappropriate the entire time. She was saying to him all her detailed problems with her boyfriend and asking his advice, that she was going to ask if he wanted to go to a party if he wasn't married, asking him if guys in his profession CHEAT on their wives, if he has any cute friends and lastly telling him that she'll have to tell some other stylists that he's married because they'll be disappointed. Though this stylist may have been just being...

Impress

Average Rating
100

It was last week when I came into Sumatra to recieve a sumatra package where I get the works done. My husband surpised me with a gift certificate for mothers day. When i walked in everyone was so friendly and nice asking me would I like anything to drink.Once I filled out my paperwork for my services I was taken back, the massage was so relaxing it felt as if i was in the room forever when it was only an hour, the facial was a new experiance I never had one before but was fantastic and my feet and hands have never felt so soft and new in a long time Lunch was really good I had lettue wraps...

Impress – It was last week when I came into Sumatra to recieve a sumatra package where I get the works done. My husband surpised me with a gift certificate for mothers day. When i walked in everyone was so friendly and nice asking me would I like anything to drink.Once I filled out my paperwork for my services I was taken back, the massage was so relaxing it felt as if i was in the room forever when it was only an hour, the facial was a new experiance I never had one before but was fantastic and my feet and hands have never felt so soft and new in a long time Lunch was really good I had...

unprofessionalism

Average Rating
20

There was a male massage therapist that was absolutely horrible. Paid for a hour massage and he only massaged me for 45 minutes. The place is beautiful but not worth the hassle. This was sometime ago, I hope he doesnt work there any more.

unprofessionalism – There was a male massage therapist that was absolutely horrible. Paid for a hour massage and he only massaged me for 45 minutes. The place is beautiful but not worth the hassle. This was sometime ago, I hope he doesnt work there any more.

Poor service, sent gift certificate with expired date

Average Rating
20

My children wanted to give me a gift certificate for a Bali Spa for Mother's Day. Since both the kids live out of town, it was important to them I receive the gift certificate on Mother's Day; they even paid an additional fee to have the certificate delivered on that particular Sunday. Imagine their disappointment when it did not arrive on Sunday NOR Monday. The certificate finally arrived Tuesday. The date on the Fed Ex form was changed from 5/10 to 5/12 (as the date given to Fed Ex) - the day after Mother's Day. The gift certificate had only one of the children's names on it as the...

Poor service, sent gift certificate with expired date – My children wanted to give me a gift certificate for a Bali Spa for Mother's Day. Since both the kids live out of town, it was important to them I receive the gift certificate on Mother's Day; they even paid an additional fee to have the certificate delivered on that particular Sunday. Imagine their disappointment when it did not arrive on Sunday NOR Monday. The certificate finally arrived Tuesday. The date on the Fed Ex form was changed from 5/10 to 5/12 (as the date given to Fed Ex) - the day after Mother's Day. The gift...

Average Rating
20

I visited Sumatra last year, and they were ok. I went back a few days ago, and I had a horrible time. The place is not cleaned well. I ac...

No Show

Average Rating
20

The make up artist did not show up for my scheduled appointment. The worst part is that it was my wedding day. I had even done a trial run a month prior. No one else at the salon was qualified to do my makeup.

No Show – The make up artist did not show up for my scheduled appointment. The worst part is that it was my wedding day. I had even done a trial run a month prior. No one else at the salon was qualified to do my makeup.

Average Rating
100

My husband and I visited Sumatra in October. We had great massages and I had a nice pedicure. The staff is very friendly and efficient. T...

Like the massage, not the waxing

Average Rating
60

They don't seem to do a thorough enough job with body waxing...several times I felt I did not get what I pad for.

Average Rating
60

They don't seem to do a thorough enough job with body waxing...several times I felt I did not get what I pad for.

The massages are wonder...

Nice, out of the way spa

Average Rating
80

Very friendly staff and easy location, the parking garage is right there and there is plenty to eat around you.I liked that there were therapists on call even if they weren't actively there, you could still have a massage.I was less than im...

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Business description (6)

Beauty Salons
Hair Stylists

Sumatra Salon & Spa is located conveniently at the Virginia Beach Town Center. We are known for our friendly, professional atmosphere. Spend time with us relaxing and pampering you! Our SPA PACKAGES... Enjoy the extended Sumatra Spa experience, designed to promote the utmost in health, beauty, rejuvenation and restoration. Give yourself or someone else the ultimate experience of pure luxury for...

Sumatra Salon & Spa can be found at Central Park Ave 232. The following is offered: Beauty Supplies. The entry is present with us since Sep 8, 2010 and was last updated on Nov 12, 2013. In Virginia Beach there are 39 other Beauty Supplies. An overview can be found here.

Since 2005, Sumatra Salon & Spa has been providing Beauty Shops from Virginia Beach.

Sumatra Salon & Spa is the spa of choice by women and men for full-service beauty and hair solutions throughout the Virginia Beach community. Our top priority is YOU! We differentiate ourselves through our customer service, helping you look and feel your

WELCOME TO SUMATRA SALON & SPA

Conveniently located in the Virginia Beach Town Center, let us be the first choice for all of your hair, skin, nail care, and massage needs. Our professional, friendly, and caring staff are here to serve your every wish and to provide you with an enchanting experience. Please contact us with any questions, comments, or to book an appointment. We are pleased that...

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