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Smith & Keene Heating & Cooling

Address
833 Live Oak Dr Chesapeake VA 23320
Phone
(757) 420-1231
smithandkeene.com
Average Rating
3.5
Total Reviews
(25)
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Information about this business (6)

Smith & Keene, Chesapeake, VA. 5 likes. In 1946, two electricians at Newport News Shipyard, , decided to put their skills and knowledge of electrical wiring to work. They started Smith & Keene...

Smith & Keene, Chesapeake, VA. 397 likes · 1 talking about this · 17 were here. It's A Matter Of Trust Since 1947

CELEBRATING 70 YEARS! Smith & Keene is a family-owned and operated business that has served the Hampton Roads region since 1947. Our owners are second and third generations of our founders and we only employ dedicated, long-term employees with hundreds of years of combined experience.

Smith & Keene Electric Service maintains a 30,000-square-foot facility and a 26,000-square-foot facility with large inventories of parts and equipment to serve its customers. The company, established in 1946, provides electrical, plumbing and heating and cooling installations for new construction projects in several subdivisions in Virginia. Smith & Keene s heating and cooling capabilities...

Smith & Keene Electric Svc is located at the address 833 Live Oak Dr in Chesapeake, Virginia 23320. They can be contacted via phone at (757) 420-1231 for pricing, hours and directions. Smith & Keene Electric Svc specializes in Showers, Pumps, Dish Washers.

Smith & Keene Electric Svc has an annual sales volume of 20M – 49,999,999. .For more information contact Jack Oliver, or go to...

Smith & Keene has been serving the Southside and Peninsula areas of Virginia for over 60 years. We strive to meet your every need and to ensure your air conditioning and heating are working properly to keep you comfortable throughout the year.

It’s a matter of trust. It’s a matter of commitment. It’s the pursuit of excellence.

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Reviews of this business (26)

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Find.HamptonRoads.com member reviews (5)

Find.HamptonRoads.com User
Reviewed Business
Smith & Keene Heating & Cooling
Reviewer Name
Eng
Review Date
January 25, 2016
Average Rating
1

Extremely Over Priced

I found their prices unreasonable with very little detail and explanation provided by customer service. I experienced a series of service calls to ultimately diagnose and replace a faulty furnace vacuum switch ($30 part online). The issue was originally misdiagnosed and total service charges totaled $750. The charge to replace the $30 pressure switch was $256 (with less than 30 mins onsite to repair). When I contacted customer service, the manager was unsympathetic to my concern and said their charges were based upon 'standard pricing' and could not explain the labor/parts breakdown or why the charges to replace a $30 switch ultimately totaled $750. There was one misdiagnosed repair to replace a draft fan motor included in the $750 total. I do not recommend using this company for any repair.

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Find.HamptonRoads.com User
Reviewed Business
Smith & Keene Heating & Cooling
Reviewer Name
jrowlett
Review Date
August 06, 2015
Average Rating
5

Excellent Service from Smith and Keene

We have been dealing with Smith & Keene for over 22 years. They installed our original air conditioning/heating unit in our home - and we believe the only reason it's still running well is thanks to Smith & Keene. We have maintained a service contract with them during that time whereby they inspect the A/C in the summer and the heating unit in the fall. Whenever we've had to call them about an issue - which has been RARE - they have had a technician out either the same day or the next day. In fact, we just had a minor issue earlier this week - and we were pleasantly surprised that not only were they able to dispatch a tech THAT AFTERNOON - the cost of the repair was also quite low. We would not consider dealing with anyone else. They have proven to us that they are reliable, knowledgeable - and they know the true meaning of customer service. Thank you, Smith & Keene, and keep up the good work!

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Find.HamptonRoads.com User
Reviewed Business
Smith & Keene Heating & Cooling
Reviewer Name
Tom Kreidel
Review Date
February 05, 2013
Average Rating
2

Bait and switch

Called them after discovering my water heater is a direct vent which is kind of rare. They quoted me $1200. After talking to a couple other plumbers, I called back to ensure they were coming to do my system as the direct vent. They said yes, direct vent, see you tomorrow. When they called to say they were on the way to my house the next day, they told my wife it would be $1900, because, guess what, it's a direct vent system. I'd understand if I'd just done the one call and missed what my system was, but I called back! Very shady, with a well-earned rep for being expensive. The plumber who told me to call them back came in at $1600. Shop around.

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Find.HamptonRoads.com User
Reviewed Business
Smith & Keene Heating & Cooling
Reviewer Name
Cory
Review Date
November 13, 2012
Average Rating
1

Awful.

This is the absolute worst company I've ever dealt with in regards to anything. The serviceman has been to my home four times total, and we have gone so far three weeks in November with no working heat. First time: Order part. Second time: Go to install part, but then order another part he didn't notice the first time. Third time: Go to install other part. Fourth: Oh, now the whole unit needs replacing. I feel like if the unit is beyond repair, that is something that would be noticed the first time or two someone goes to look at it, considering it's their profession. Nothing about anyone's demeanor has been sympathetic or professional, either. If the warranty wasn't through this company, we'd have gone somewhere else long ago. Awful. Just plain awful. A disgrace to the service industry as a whole.

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Find.HamptonRoads.com User
Reviewed Business
Smith & Keene Heating & Cooling
Reviewer Name
b g
Review Date
July 18, 2011
Average Rating
1

bad service

I had a brand new trane air-conditioner installed. made a big mess, had leak upstairs, had them come back 4 times before everything working and they fixed the ceiling that was leaking from pipes from air-conditioner.
had them check air under the warranty the first year no problem, then the 2nd year under the 2 year warranty that they had, they came JUST TO LOOK AT AIR_CONDITION, but for some reason they started checking the gas furnace. said the heat exchanger was bad. they ordered new one and charged me $700 to put in. (i told them they weren't here to check my furnace)) they shut down the unit told me for safety reasons so i had no heat during a week in the winter, that's when all the trouble started, they installed it, didn't work right, had them come back, and come back and come back, decided to pay someone to inspect unit and wrote up a whole lis of things done wrong, installation foam that should have been around the unit was laying on the floor. he said it looked like someone tried to fit a square into a round hole. my son-in-law called to try and get them back here, they never returned his calls. heating system shut off now its summer, still trying to get them here. now my air conditioner is acting up intermittent, today couldn't get it started so called another company to look at it, 90 outside 85 inside. he looked at it and said exactly what the inspector said. and more the unit had now fallen over and was crushing on a air flow causing the air-conditioner to freeze, he said it was in serous condition and dangerous. my son-in-law wanted to get smith and keene to fix it. but honestly don't want them in the house again. decided to buy brand new unit at a cost of $3,500 which i really cant afford. i am a window and i think they just took advantage of me.

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Other reviews from the web (21)

Average Rating
100

I just had the best service experience ever! My husband and I are a military family. We just closed on our house in November. We had no idea how our Trane system worked. V Venson is an awesome technician. He patiently answered all of our questions and walked us through the operation of our unit. We now feel empowered about our HVAC and know who to call in case of an emergency.

Average Rating
100

My heat pump stopped running , they came out the very next day. When other companies were scheduling two days out. Got it fixed , technician was nice and got it fixed quick.

Average Rating
20

January 31th 30 degrees right now and have no heater, heat pump stopped working, Expansion value shot and will cost over $1100.00 to fix and the company I purchased from has no clue if it will still work, said the compressor might have been affected and then that would cost mega bucks. Called Smith & Keene yesterday (Jan 30th) afternoon around 1:30 pm and was told to leave a voicemail for Erin,...

Average Rating
100

Smith and Keene was so professional and courteous and timely in getting our heat up and running before the snow storm.

Average Rating
20

Second Smith and Keene smoke alarm system installed in our house malfunctioned last night at 1:45am. The entire system started blaring and kept on blaring until I was able to climb ladders to each unit and take the battery out. This wasn't the "replace the battery" chirp - it was the full on alarm. When I called for emergency service on my 3-year old system, I was told they were too busy to...

Average Rating
20

On the highway (I664N) today at 4pm, I observed one of your vehicles #1203 driving erratically! He (bearded man) was weaving in and out of traffic, cutting cars off, no turn signals and definitely was speeding.

Average Rating
60

I have had a service agreement with you for 10 years. My A/C went out during this heat wave and no one can come out until tomorrow. Where is the service for a long time customer?

Average Rating
100

S & K installed our 2 zone HVAC system back in 1992, and we have had the annual service contract with them ever since. If we have a problem they get to us right away and take care of it. Just had the downstairs furnace and A/C replaced (lasted 24 years, pretty impressive for an A/C compressor) and the job was done by Elliot and Zach efficiently and cleanly. Would definitely recommend,...

Average Rating
100

Todd Dodge and Keith Doxey in the HVAC division of Smith & Keene are the best employees a company could ever hope for. Technician Joshua and plumber Herb are great too! The HVAC division of Smith & Keene delivers top-notch customer service, and expert installs. We got a Lennox system with 21 SEER AC and 96 percent efficient furnace, as well as new gas hot water heater and other new plumbing...

Average Rating
20

Do not use them. Our heat went out in the middle of the night so we tried calling the emergency 24/7 number but no one answered, and the mailbox was full, we couldn't even leave a message. Thank god for Russell's Heating & Cooling. They came out and fixed everything in a timely manner- anyone needing something repaired I would absolutely call them instead of Smith & Keene

unhappy

My AC was not working properly and they installed a circuit breaker which appeared used. They did give me a 10% break on my bill for that. They also chared the unit with 410a. The unit still was not working properly so I called another company who had to clean the condensor coil of the 410a which had overflowed. I was charged $419 by Smith and Keene and $141 to have their work removed.

Air Ducts & Vents - Clean

Average Rating
80

They were very professional explained the process of the job.

Air Ducts & Vents - Clean

Average Rating
80

Very professional and explain every work in detail

Air Ducts & Vents - Clean

Average Rating
80

Trustworthy company - owner. A little pricey yet willing to ensure good work and flexible schedule.

Air Ducts & Vents - Clean

Average Rating
100

Very profressional, the only negative was that a few areas were not cleaned up afdter replacing the cleaned vents. That was no big deal in comparison to all of the other extra items he accomplished at no cost. Worth the money. I see the difference in my home already.

Ducts & Vents - Install or Replace

Average Rating
100

Dan was an excellent resource, knowledgeable about the duct work, saved me money, communicated well offering suggestions. I would highly recommend him, thank you.

Air Ducts & Vents - Clean

Average Rating
100

very fast,clean and professional job! will recommend to everyone i know.

Air Ducts & Vents - Clean

Average Rating
100

Mr. Baxter was a true professional who did a superior job on my ducts and furnace. He exceeded my expectations. His workmanship was excellent and he paid attention to the smallest detail. I would HIGHLY recommend All About Clean Air Ducts to my family and friends.
Sincerely,
Ron Curtis

Air Ducts & Vents - Clean

Average Rating
80

Everything was explained to me before the work was done. Very detail in hos explanation of services he will be providing.

Air Ducts & Vents - Clean

Average Rating
100

The duct to my dryer was blocked and clothes were taking four times as long to dry. When Dan heard my problem , he came right away. We could not have been more pleased. He had the proper equipment to get the job done. We have hired him to come next week and clean our 25 heating/cooling vents and 4 cold air returns. He will insert his camera in each vent and clean only those where he detects...

Air Ducts & Vents - Clean

Average Rating
100

He was a Very respectful person.
The person who came had the time to walk around and look for my specific needs. Even when I thought I needed all the ducts to be cleaned, he was honest on telling me that just some of them needed to be cleaned.
He offered me fair prices on each part of the job.

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Business description (5)

CELEBRATING 70 YEARS! Smith & Keene is a family-owned and operated business that has served the Hampton Roads region since 1947. Our owners are second and third generations of our founders and we only employ dedicated, long-term employees with hundreds of years of combined experience.

Smith & Keene Electrical Heating Cooling and Plumbing - Smith & Keene is the leader in heating, cooling, electrical and plumbing in Hampton Roads, and has been the trusted name for over 60 years. It's a Matter of Trust. It's a Matter of Commitment. It's the Pursuit of Excellence

Smith and Keene Electric Service, Incorporated provides Electrical services in Chesapeake, VA. Call them at 757-420-1231 for more details.

Smith & Keene Electric Service maintains a 30,000-square-foot facility and a 26,000-square-foot facility with large inventories of parts and equipment to serve its customers. The company, established in 1946, provides electrical, plumbing and heating and cooling installations for new construction projects in several subdivisions in Virginia. Smith & Keene s heating and cooling capabilities...

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