Pep Boys

Editorial Review by Citysearch Editors

Offers everything from shocks to XM radios. Auto service includes engine tune-up, wheel alignment and brake maintenance.

Posted by by Contributor at Citysearch on August 15, 2008. Brought to you by Citysearch.

Average Rating

20

I had my ford alignment done at pepboy's in athens,al , my appointment was at 6 pm, but in was 6;50 when they pulled it in the shop, they spent 10 min on it , they close at &pm, $75.00 wasted,, they did nothing to it, , so i brought it to mcclary tire for a real alignment, man spent an hour on it,another $75.00 but well worth it, man said it was the worst alignment he ever...

Posted by Richie B. on August 19, 2015. Brought to you by addresses.

Average Rating

20

HA went to PEPBOYS for 4 years and suddenly a worker named Daniel Carrollton decided he would push all the cars that came in after me before me. Then tried to say well we called you but got np answer. Get out of here i wouldnt just ignore your call when you have my car!! I loved the people working inside and they always tried to look out for me but the maintenance workers are slipping and...

Posted by Neicy MissIndependent Caldwell on August 01, 2015. Brought to you by facebook.

Average Rating

20

1 star

Posted by Jacob Heinrich on July 17, 2015. Brought to you by facebook.

Average Rating

20

Terrible Customer Service and they charge you for things they break. Took an assembly and bearing to be pressed in. They removed the bearing and then broke it and Rebecca stated, it happens all the time and calling the 800 number won't help. We have to buy another bearing to be pressed in. Don't take your cars to the Mercury Blvd location, go any where else.

Posted by Stachia Edwards on April 23, 2015. Brought to you by facebook.

Average Rating

20

Walked into the Jefferson ave store in Newport News Va a loyal customer for years, after the service walked out a NON pep boys customer for life. The nerve to try and charge me for not only one service they did not perform but two. And then the mechanic lied about the service even when I was able to watch my vehicle from pull in to pull out. If they will do all that with you watching.......I...

Posted by Ken Morgan on April 21, 2015. Brought to you by facebook.

Average Rating

20

Pep Boys tried to play me for a fool! I came in for an alignment, and they say it can't be done until i get $900 of other repairs done. They tried to sell me repairs i don't need, and i found out thru a 2nd opinion my only problem is a bent rim. I will never go to Pep Boys again.

Posted by Christopher Wessling on March 23, 2015. Brought to you by facebook.

Average Rating

100

Quoted me a 3 hours wait and got the job done in an hour. Not to mention, the great deal i received on my tire replacement. They made an awful day much better. Thanks guys!

Posted by Brittany Janet Baldwin on February 21, 2015. Brought to you by facebook.

State inspections are only done in the morning before like 1 so get in early

Posted by Cory G. from Foursquare on December 05, 2014. Brought to you by binglocal.

Get your car right (;

Posted by Joy A. from Foursquare on December 05, 2014. Brought to you by binglocal.

rude, incomplete and unsatifactory service

Average Rating

20

This experience was horrible. Pep Boys on Mercury not only gave poor service but they also damaged my car as well. they did not call with the status of my vehicle on 3 different occasions. My car also came back in poor condition than…

Posted by Guest G. on July 21, 2014. Brought to you by Citysearch.

Average Rating

60

3 star

Posted by Ty Washington on June 28, 2014. Brought to you by facebook.

Average Rating

80

4 star

Posted by Charmin Mcgill on June 22, 2014. Brought to you by facebook.

Average Rating

80

4 star

Posted by Sheree Boyd on January 26, 2014. Brought to you by facebook.

Average Rating

20

1 star

Posted by Renard Williams on January 06, 2014. Brought to you by facebook.

Average Rating

100

5 star

Posted by Joey Buch on January 04, 2014. Brought to you by facebook.

Average Rating

20

1 star

Posted by Mike Heath on January 01, 2014. Brought to you by facebook.

Average Rating

100

5 star

Posted by Tiffany Davis on November 30, 2013. Brought to you by facebook.

Average Rating

40

2 star

Posted by Peter Picot on November 09, 2013. Brought to you by facebook.

Average Rating

60

3 star

Posted by Jerome Uzzle on October 01, 2013. Brought to you by facebook.

Average Rating

20

1 star

Posted by Laurie Stowers on August 24, 2013. Brought to you by facebook.

Average Rating

100

5 star

Posted by Jennifer Beckley on July 22, 2013. Brought to you by facebook.

Average Rating

20

I would NOT recommend you take your vehicle to Pep Boys in Hampton. I recently had my Toyota 4 Runner there because the engine was misfiring. They had my vehicle 3 days; on the 2nd day they told me it was ready- come pick it up. I picked up my truck and it had the same problem I came with. I turned around and drove back to Pep Boys. The manager test drove the truck and apologized for...

Posted by racquetballray1528 on February 05, 2013. Brought to you by yellowpages.

Pep-boys , like every other ch...

Average Rating

20

Pep-boys , like every other chain store , is trying to cut cost & increase profits. In doing so they hire the slackest, Don't-give-a ratsass crack-head street thugs they can get to work for minimum wage . If you can pass the math test ( ie: how many 40's & 9mm's does it take to rob a 7-11) you too can have a job at Pep-boys in Hampton Va.

Yes, I know the place & its one more reason I dont...

Posted by justice4sale on February 24, 2012. Brought to you by yellowpages.

Rude

Average Rating

20

I can't believe how rude these people are. I stopped in there on Sunday to possibly get an oil change but the two people at the counter were so rude that I decided not to wait the three hours! for an oil change....go figure!

Posted by by Stacy B. at Judy's Book on August 20, 2008. Brought to you by Judy's Book.

Average Rating

100

Offers everything from shocks to XM radios. Auto service includes engine tune-up, wheel alignment and brake maintenance.

Posted by Contributor1b3 9ef on August 13, 2008. Brought to you by rateitall.

Pep Boys retail and service location offering a wide range of parts, tires and accessories. From parts, tools and garage equipment to electronics and appearance products, it's all available instore or online. Auto repair services are available 7 days, 6 nights a week a week with ASE certified technicians. Tow-to-Pep service available. Go to pepboys.com for appointment scheduling and to shop...

Posted on November 15, 2016. Brought to you by yellowise.

Pep Boys retail and service location offering a wide range of car parts and accessories, as well as auto repair services, oil changes, brakes, batteries, tires and state-required inspections.

Posted on January 31, 2014. Brought to you by switchboard.