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Norfolk Air Heating and Cooling

Address
916 East Little Creek Road Norfolk VA 23518
Phone
(757) 963-8365
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Average Rating
4.5
Total Reviews
(34)
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Fax
(757) 227-3921

Business Hours

Status: Open

Sunday
Open All Day
Monday
Open All Day
Tuesday
Open All Day
Wednesday
Open All Day
Thursday
Open All Day
Friday
Open All Day
Saturday
Open All Day

Payment Methods

  • Cash
  • Check

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Information about this business (5)

Heating, Cooling, Plumbing & Electrical Services Norfolk Air Heating, Cooling, Plumbing and Electrical is a one-stop shop for Norfolk, Virginia Beach and Chesapeake homeowners and businesses in need of HVAC, plumbing, and electrical installation and repair. We are available 24/7, every day of the year, to see to your home comfort. Whether you have a plumbing emergency in your bathroom or the AC...

Norfolk Air provides service and installation of all your heating, cooling and plumbing needs along with electrical, gas and generators. Norfolk Air Heating, Cooling & Plumbing provides maintenance agreement to fit your needs. Norfolk Air Heating, Cooling & Plumbing is here to services all your residential and commercial needs in Virginia Beach, Chesapeake, Norfolk, Portsmouth, Suffolk, Hampton...

Norfolk Air Heating, Cooling & Plumbing offers commercial and residential heating, cooling, and plumbing services. We come ...to you with over four decades of experience and guarantee the job will be done right the first time. We invite you to contact us for a free estimate on HVAC installation. We service all of Hampton roads. See More

There's a lot about indoor air quality that you might not know and certainly can't see. Up to 72 trillion microscopic irritants, or allergens, find their way into your home every day. They include dust, pollen, pet hair and dander, dust mites, mildew, lint, fungus, most tobacco smoke, cooking grease and bacteria. Many of these particles are so small that your nose and throat can't filter them...

Family owned local hauling & debris removal company offers family affordable prices thru out the Southside Hampton Roads cities.

We haul and clean out debris from front & back yards, storage units, sheds, attics, garages, apartments, houses, offices, warehouses.

We tear down & haul away appliances, furniture, old decks, sheds, limbs, bushes, concrete, kitchen cabinets, bathrooms,...

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Reviews of this business (38)

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29
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YellowBot member reviews (1)

Reviewed Business
Norfolk Air Heating and Cooling
Reviewer Name
AndrexP
Review Date
August 27, 2010
Average Rating
2

Beware of unscrupulous pricing!

Norfolk Air charged a grossly excessive markup of more than 1,600% on the replacement part necessary for an emergency repair. Typical retail cost for the part is $17.01 via mail order, but provider charged $274.00 for the part they installed, a markup of over 1,600%. Total bill for a simple emergency repair was $451.50.

Details: Received emergency service from Norfolk Air to troubleshoot a failed house AC unit. Norfolk Air responded within 2 hours on a Sunday morning and had the unit running within another hour. Technician was courteous and took the time to explain that the problem was a faulty run capacitor. Technician replaced the failed part (40/5 MFD dual run capacitor) with two equivalent parts from stock (wired in parallel to equal capacitance of failed part) and restarted the AC unit successfully. Technician also offered to recharge the refrigerant for an additional cost of $59.00.

- Provider charged a premium fee of $118.50 for “after hours” residential diagnostic service (a not unreasonable markup over their normal residential diagnostic fee of $79.00) plus an additional $59.00 for a refrigerant test and recharge.

- In this case, provider also charged a grossly excessive markup on the replacement part. Typical retail cost for the part is $17.01 via mail order. Provider charged $274.00 for the part they installed, a markup of over 1,600%. Total bill for this simple emergency repair was $451.50.

- Contacted Mr. Bobby Rhodes (company President) on the following business day seeking adjustment for the overcharge for the part. Mr. Rhodes refused and explained that charging even an extremely excessive markup of 1,600% for materials (in addition to the higher “after-hours” residential diagnostic fee) is a standard business practice in the local HVAC industry.

- Hampton Roads area Better Business Bureau received my complaint on this matter but explained that the company is within their rights as there is no price control law in the state of Virginia, so a company can charge what they choose for their service or product. Because of this, BBB will not even report that a complaint was made against the company.

Prospective customers should be aware that they can expect Norfolk Air to disguise excessive markups within the cost of parts and/or materials.

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Other reviews from the web (37)

Average Rating
100

I was very impressed with this company.From the time I called to schedule the appointment till the time the came out they were very professional .The receptionist was very friendly and helpful getting me the right service plan.The day of my service they called to tell me they were on the way.They were very prompt and arrived right on time.They put covers over their shoes came in and went right...

Average Rating
100

One of the few AC companies that actually uses a ductulator to determine the proper equipment for your house.... These guys know their stuff smile emoticon

Average Rating
100

I appreciated Norfolk Air's quick, friendly service. Making my house comfortable again was a priority, and the cost was not unreasonable. I will definitely call them first next time!

Average Rating
20

I had them service my ac on June 16th. The first tech could not complete the job. His reason was 4 feet of my suction line lacked insulation. I can not find any hvac tech who agrees with his diagnosis. He did charge me $180.00 to clean the outside condenser. When I looked in the unit after he left it was full of leaves and other debris. Clearly it had not been cleaned. The total bill was...

Average Rating
100

Visit Air Flow Filters LLC check out the frame and pad systems along with other filters we offer for all your customers needs. Like us.

Average Rating
100

I have been using Norfolk Air Heating Cooling and Plumbing for over a decade both at my personal home and for my clients, both buyers and sellers of real estate. Bobby and the entire team at Norfolk Air is personable, knowledgeable, and professional. They perform quality work and affordable prices with financing available and they also have maintained the units at my home for years under a...

Our AC broke decided to break on a Sunday night on Father's Day in a 100+ degree weather. I didn't expect a prompt response due to timing but to my surprise, one of the owners, Brian, showed up...

Average Rating
100

The best customer service! Thank you for wonderful efficient service. From the estimate to install to 6 month service check 5 star service. Always on time! A picture of the technician is sent in advance.

Average Rating
100

The other day Norfolk Air came to our house to inspect and service our heat pump under our service contract. They arrived very promptly, were very friendly and courteous, and kept the house clean. Every time they come over they do an excellent job. We're very happy with our service contract with them.

Average Rating
100

Just put a brand new unit for second floor everybody starting from Tyler were trully professional thumbs up for the team so for so good.

Average Rating
100

What great service. Called yesterday at 2:00PM after coming home from vacation and they had someone at my house at 4:00. Friendly and helpful. Highly recommended.

Average Rating
100

These guys were great! From the first phone call they were ankle to be here within the hour!!! Diagnosed the problem, got me running, set me up for maintenance! They had to come back to put the parts in, they were on time, courteous, polite and did not try to " up sell" me! I would recommend them to my friends!

Average Rating
20

So not impressed. I bought a whole new HVAC unit in December and have have been unable to get the AC to hold a temp during the day anywhere near the thermostat setting of 70 - It is anywhere from 78 - 72 (last night it was 73 degrees in the house at 8:00 p.m. and it was only 80 degrees outside) I am told that my unit is functioning as it should, (despite the fact my 20 year old unit was able to...

Average Rating
100

I am very pleased with the superb job that this company has done with fixing my broken ac unit. Brian (Owner) personally came and fixed the ac unit and it was on Father's Day at that. While looking over the unit, he informed me that it was the capacitor that was bad. He was very thorough with explaining looking over to see if anything else was wrong with the unit. He was able to answer any and...

Average Rating
100

We were having problems with our air conditioner not working. Called Norfolk Air this morning (Sunday) they were at our home in no time. A very nice and pleasant technician came and fixed the problem. Other places we called couldn't come or an answering machine took a message. Andrew explained the problems and how he fixed them. Very very next young man. My husband had just got out of the...

This is the first time in a LONG TIME I've been happy with customer service!I had an emergent a/c issue and call. I spoke to the receptionist who told me they couldn't get anyone out until 5pm,...

Called for a snake for the bathtub drain.........and they wanted over $200. I declined and still had to pay $69 for visit. Unbelievable!!!

This is a squared-away outfit. In December the starter capacitor on my ac/furnace blower died in the middle of the night. Called Norfolk Air first thing in the AM and they had a service tech at my...

Average Rating
100

They have worked on our air heat and now water heater. Great prompt polite service. Love them!

Average Rating
100

Amazing service!!! These guys have been here for 11 hours, working hard to make sure our boiler and hot water heater get installed and that we had hot water tonight!!! This is the first time since we moved in a year ago that I didn't have to run the water for 5 minutes to wait for the hot water for a shower! So happy!! Thank you thank you thank for all of your hard work guys!! We appreciate it...

Average Rating
100

Had a problem with my heat as we are in the single digit temperatures. A very nice young man by the name of Mr. John Ingle came out on a Saturday and took great care of the furnace and explained the situation. Excellent service and I even accepted additional cards from him to give to my neighbors. Wonderful service.

Average Rating
100

Norfolk Air Heating and Cooling Company installed my American Standard furnace and air conditioning unit and indoor coil and also put in all new ductwork in my crawlspace and in my attic. I also have an annually updated maintenance service where they check the systems twice yearly. Their customer care and service is exceptional.

Average Rating
80

Service was professional, reasonably priced and fixed what needed to be fix. My only suggestion would be to have a line item in lieu of lump sum invoice so I know what I exactly I paid for.

Average Rating
100

Great service every time! Love Norfolk Air and Plumbing!

Average Rating
100

I can't say enough good things about these folks. Right when Bobby showed up to quote replacing our HVAC system, we had a catastrophic plumbing failure begin flooding our house. Bobby got on the phone and had one of his plumbers to our house before my husband even arrived. They fixed our plumbing …

I called Norfolk Air Heating, ...

Average Rating
100

I called Norfolk Air Heating, Cooling & Plumbing on a Saturday because my a/c was humming and nothing was coming out of the vents. I called spoke with someone right away and he came out that afternoon and took care of fixing our air conditioner. I was very impressed with the start to finish. I even received a call afterwards to make sure I was satisfied.

Professional, Courteous & Caring

Average Rating
100

My husband and I are military and being new to the area we were looking for a dependable company that could help us with a new air conditioning unit. The builder put in a unit that was undersized and the duct work was not sufficient enough. We sat down with Jamie and he showed us all the options we had. I didn't realize you had so many options in an air conditioning system. We had a couple of...

Unexpected!

Average Rating
100

This company is awesome!!! I am not a Norfolk native and was so scared to call anyone when my ac unit quit. I just knew I was going to get taken advantage of, but I had to do something. I scheduled an appointment and the service guy showed up right on time for the appointment. He let me watch him work the whole time and he went right to the problem. He was very knowledgeable. It was 13 bucks to...

Norfolk Air, Heating, and Cooling

Average Rating
100

Norfolk Air and Heating are absolutely amazing. They did a very big job for us which required moving 2 large heat pumps, installing all new duct work, etc. They used cutting edge technology and the best professional knowlegde. (My wife actually studied installation protocols before we hired them) Bottomline:Their work complied with all codes and the highest published professional standards....

Norfolk Air Heating & Cooling has quick response and does great work.

Average Rating
100

My experience with Norfolk Air Heating & Cooling was great! They responded quickly to my call and came out that day to get my AC back on. They did great work. I am asking them for a service agreement, so they can check my unit on a regular basis. I like the fact that they are a local company. I'd recommend them to everyone I know.

Beware of unscrupulous pricing!

Average Rating
40

Norfolk Air charged a grossly excessive markup of more than 1,600% on the replacement part necessary for an emergency repair. Typical retail cost for the part is $17.01 via mail order, but provider charged $274.00 for the part they installed, a markup of over 1,600%. Total bill for a simple emergency repair was $451.50.

Details: Received emergency service from Norfolk Air to troubleshoot...

jill virginia beach

Average Rating
100

love the company had a few companies out and was still having problems with my ac call the manufacturer a was given there name. A gentleman showed up and was able to solve my issue been ruuning great for weeks now thanks guys.

chesapeake house wife

Average Rating
100

My husbands out to sea not knowing who to call I found Norfolk Air under the best of they wowed me from the time they answered the phone till the job was completed. You can't go wrong with this company.

best heating and cooling company

Average Rating
100

They were voted best heating and cooling company in Chesapeake, Norfolk and Virginia Beach for 2010 which made my decision to call them an easy one. They are a moderate sized company but still make you feel important unbelievable. Keep up the good work and thanks again.

Thanks izzy

Pros

+ great service all around

chesapeake

Average Rating
100

I would like to thank you I had two other companies tell me my unit couldnt be repaired and I needed to spend thousand for a new system and your guy fixed it and made some adjustments it hasnt worked this well in years thanks again.

Excellent Service

Average Rating
100

I am the owner of a small business Virginia Beach Music Academy, a music school located in the Kempsville area of Virginia Beach. One of my units heating system went down and we were worried about keeping our young students warm. Norfolk Air is contracted to service my business and other business's that are in this building. They were unable to send out a technician immediately, but one...

great service

Average Rating
100

they provide great costumer serice. they were great to deal with. their guys were a joy to have at my house. I would recommend them to every one

Pros

+ great to work with.

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Business description (10)

Norfolk Air Heating & Cooling Inc can be found at Glade Rd 7914. The following is offered: Air Conditioning. The entry is present with us since Sep 9, 2010 and was last updated on Nov 14, 2013. In Norfolk there are 54 other Air Conditioning. An overview can be found here.

Since 2006 the company has been providing Plumbing, Heating, Air-conditioning.

There's a lot about indoor air quality that you might not know and certainly can't see. Up to 72 trillion microscopic irritants, or allergens, find their way into your home every day. They include dust, pollen, pet hair and dander, dust mites, mildew, lint, fungus, most tobacco smoke, cooking grease and bacteria. Many of these particles are so small that your nose and throat can't filter them...

Norfolk Air Heating & Cooling, Inc. is located at 7914 Glade Rd, Norfolk, VA. This business specializes in Heating Ventilation & Air Conditioning.

We offer free estimates for new & replacement of heating & cooling equipment, duct work & install of generators.
Free second opinions on major repairs of heating and cooling equipment.
Ask us about our service agreements.
Check our website www.norfolkair-hvac.com for coupons

Norfolk Air Heating & Cooling Inc provides Plumbing services in Norfolk. Call them at 757-963-8365 for more details.

Quality Norfolk HVAC and Plumbing Service

Sale & Service, American Standard Central Air Conditioning & Heating, Over 130 Years In Heating & Cooling Business, Over 100 Years In Heating & Cooling Business, Home Clean & Comfortable, Customer Care

***** AAA*****
HAULING & DEBRIS REMOVAL

CHESAPEAKE, NORFOLK, PORTSMOUTH, SUFFOLK, VA BEACH
(757) 480-1040
email: [email protected]

Local hauling & debris removal company offers family affordable prices thru out the Southside Hampton Roads area cities. We are family owned & operated

We haul and clean out debris from front & back yards, storage units, sheds, attics, garages, apartments,...

At Norfolk Air Heating, Cooling & Plumbing, we make getting the products and services you need quick and easy. We are available 24 hours a day for your heating, cooling and plumbing emergencies.

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