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Japanese Auto Masters is your premier auto repair facility. Locally owned in Virginia Beach,... 3012 Holland Rd, Virginia Beach, VA 23453
The Premier Japanese/Asian & Domestic Service and Repair Facility serving Tidewater for 30 years. ASE Certified, BBB, Napa Auto Care Center & Angie's List Super Service Award Winner since 2009. Japanese Auto Masters is proud of all our employees. Ultimately it is the skill and efficiency of our Technicians that customers count on to maintain the reliability and safety of their vehicles. All of...
Now servicing gm ford & chryslerquality repairs by technicians that carelocally owned since 1982see our website for coupons!chrislerlocally ownedsuperguarantee
Auto Repair Virginia Beach VA, Virginia, car repair, brake service, oil change, tire service, tune up
Japanese Auto Masters, as the name implies, is all about the service and repair of Japanese and Asian automobiles. The company was founded in 1982, and is still operated by its President, Tom Potter, a lifelong resident of Virginia Beach. Tom originated the business to address the needs of motorists driving Japanese-made vehicles, at a time when most service centers were geared only toward the...
Japanese Auto Masters located at 3012 Holland Road in Virginia Beach, VA services vehicles for Oil Change and Lube, AC and Heating Repair, Alignment Repair, Auto Repair, Brake Repair, Diagnostic Services, Transmission Repair, Tune up, CV Axle Repair. Call (757) 468-1333 to book an appointment or to hear more about the services of Japanese Auto Masters.
Japanese Auto Masters was founded in 1982 by Tom and Cindi Potter in a small shop close to the Virginia Beach oceanfront. Tom originated Japanese Auto Masters to address the needs of consumers driving Japanese-made vehicles at a time when there were no independent repair service centers that specialized exclusively in all Japanese makes and models. The only option for the repair of Japanese...
Good place, honest. My fiancé has been using the for years and it is easy to see why. Not the least expensive place to be sure, but I do believe they do good work.
My vehicle inspection was about to expire, I'm not from this area and know absolutely nothing about cars so I began my Yelp search. Obviously this place stood out with its awesome reviews and...
Most honest helpful people. Kind and very trustworthy!
Always great customer service!
I have been getting my car serviced at Japanese Auto Masters for years now. However lately I have been using the dealer more. Their service used to be excellent however for the past few years they have declined. On separate occasions after maintenance was performed on the car on various systems the technicians failed to clean the area of any spilled fluids or grease and in one instance I even...
First rate service!
Excellent service. Very thorough on checking the problem and fixing it rather than replacing parts that are not required which would have cost me unnecessary expenses.
Our family business has used Japanese Auto for years, not only for our company vehicles but also our personal trucks and cars. The owner's and staff are friendly and professional. We have had...
Service easily scheduled, cost was as estimated, employees pleasant and knowledgeable.
I've now taken my car to them twice and each time, they are so friendly and helpful. I feel like my car is in good hands. They are happy to explain things to me and tell me how much the serv...
Excellent customer service. Although I have to come back to fix the front brakes of my Lexus LS 400 1998, my experience is far from ordinary. When I came back to adjust the front disk brake, David and the mechanic attended to my car right away without waiting. I felt I am the most important customer that day.
Customer service is top-notch. They listened to what I had to say and didn't discredit anything. I waited while they did the work; they came back with a question instead of guessing about something.
Since I was a new customer, they did a quick check-up on my care and told me about the condition of the motor (wear & tear on belts, fluids, spark plugs). I told them the spark plugs were changed...
Brought my Mazda miata in and dropped it off Wednesday got it back Friday had them put on my obx headers straight to the cat they got everything bolted up just fine except had a air flow port on my headers that is in a different angle than the stock headers so have to bring to a exhaust shop to get fabricated to fit but overall the service was great will defiantly brings car back to them if...
was able to get an appointment quickly. Had a check engine light that other mechs couldn't really diagnose. I feel the eval was thorough and I have confidence the car is safe to drive. Will use them for any future maintainance.
Everything went well as usual. I already recommend you to friends and will continue to do so.
It is difficult to find excellence and integrity these days, but it is still alive and well with Japanese Auto Masters!
Great friendly service.
great service and car repair advice!!
Hands down one of the best automotive repair shops I have ever been too. Awesome customer service and they only fix what needs to be done in order to fix the issue. I look forward to sending all my vehicles to japanese auto masters!
Today labor rates are to high especially with the current ecomy. Auto repair shops go by book time for repairs, they can finish the repair (most of the time) well under the prescribed time. Nothing pisses of a customer more than a high bill and the job isn't fixed correctly!! You, don't have to worriy about that, if you entrust your vehicle to be fixed by Japanese Auto Masters.... they are...
Would not trust my car to anyone else!
Great customer service! Every employee is just as pleasant and helpful as the next. It's like Disney for car repair! I was kept informed all throughout the service process from estimate through completion of service, including after pick-up follow-up. David took the time & effort to try several options to save me some money and I felt like JAM had my best interests at heart. The waiting area,...
Every time we take our daughter's vehicle in for service the staff are courteous, patient & honest. They take the time to explain everything that needs to be done and are always willing to state any items that are not critical & can wait. They offer a military discount and also have coupons available on their site for discounts. We have been a patron of their business for over 4 years and plan...
Great thanks for prompt service. I will be back
Saved me money when they could have charged more. They've gained my trust. I'll be back!
Fantastic service as usual. Arrived at 7:30 am for oil change and general service and was done by 8:15 am.
Going to miss Dennis !
Rick Muskovac
Best money I have spent in awhile !
Great job, as allway's.
very professional
You guys always look after us. I plan on having my SUV forever (hope that didn't jinx me. lol) and I feel comfortable with JAM looking after me.. Thanks for keeping my baby on the road.
I have been coming here for 2 years. When there is something wrong with your car they are more than willing to go to extra mile to show, explain, they even brought me in the back to show me the issue before. Family run means you get the family treatment. They have always made me feel good. Their work is the best in the area.
Excellent, courteous. and prompt service as usual.
Real great bunch, very trust and will not mess around
Add on to previous review---didn't mean salty in a bad way about Dennis---he is a great guy!
We have been going to Japanese Auto Masters throughout the years and always feel that Tommy and his crew are thorough and honest with their workmanship. Dennis is a little salty though!!!
Great customer service!! Friendly, helpful, honest, and reliable. What more can one ask for? It was our first time visiting your shop and we will be coming back! :)
Happy with the work that was done but unhappy when my message to pick up the car out front after 5pm was not given to the person in charge, and resulted in two trips to pick up the car.
A quality organization!
Excellent
Always excellent service .
Great job as always.
Good service.
Service was prompt, issues were detailed an there was no attempt to oversell me on service I didn't need. Two thumbs up
They have been taking care of my cars for over 25 years and never disappoint; they go the extra mile. Best mechanics, nice facility. Average pricing.
Excellent, trustworthy, service
Excellent Service by the entire Staff & Management.
Great service, thank you.
Noises are one of the hardest repairs to identify when communicating to your service facility. Especially when you can’t road test the vehicle with your mechanic. I had to describe the noise that I was experiencing over the phone in hope that they would hear it under certain road conditions. I dropped off my car the night before my appointment and the next day I received a call from Japanese...
Excellent as always
Work done well, fair price, friendly service, completed on time! Who could ask for more?
I couldn't be more happy with my experience with Japanese Auto Masters. My only complaint is that I didn't hear about them sooner! They were able to have a part repaired for my 06 Nissan Sentra. My car sat at the Nissan dealer for 8 weeks with no resolution in sight. Two weeks at Japanese Auto Masters and I had my car back and at 1/2 the price that the dealer was going to charge! I highly...
Very good, problem-free, and quick turnaround!
The people were friendly, courteous, professional, and efficient. Most important, they were HONEST. They placed the customer's needs first, not profit margin. I went to them for a second opinion after being quoted "necessary" repairs for my vehicle totaling over $1500. Only one $156 repair was necessary. However Japanese Auto Masters now has all my future business. A pleasure to work with.
Thanks for taking the stress out of car maintenance and repairs. Fair prices, fast work and friendly staff.
As always, service was outstanding.
Always the best , Fast efficient and honest. Nice waiting room with coffee and water Available. I always know what to expect every time I go to Japanese auto. No matter how busy they are they to treat each customer with the same amount of time. Pat
They were able to take my car right then and I was out in about a hour or so. They still remembered me though I hadn't been there for a year. The new place was out of the way for me but Great Service. Thanks.
Courteous, knowledgeable, and reliable folks, very clean and neat facility.
These guys are the best there is I've been going to them since the mid-late 80s they are very honest and do a great job in fixing my vehicles I will always go to them for repairs & I'll always recommend them to any one who needs a vehicle repaired.
Great service and very knowledgable staff. Very easy to do business with.
I have owned my Honda Accord for 5 years and was a regular customer to a dealership until this past year. I switched to Japanese Auto Masters after constantly spending excessive money for every visit to the dealership (and I maintain my vehicle regularly). Now that I have become a customer of JAM I am excited to say that they not only provide QUALITY & AFFORDABILITY, but they make smart...
Japanese Auto Masters was founded in 1982 by Tom and Cindi Potter in a small shop close to the Virginia Beach oceanfront. Tom originated Japanese Auto Masters to address the needs of consumers driving Japanese-made vehicles at a time when there were no independent repair service centers that specialized exclusively in all Japanese makes and models. We also service all Domestic vehicles as well.
ASE Certified Technicians, ASE Blue Seal of Excellence Shop, BBB Accredited Business, 2013 Angie's List Super Service Award and a Napa Auto Care Center
Since 1982 the company has been providing Automotive Repair Shops, Nec.
Tags
Engine Performance and Tune-Up
Alternators and Starters
Drivetrain Service and Repair
Brake System Repair
Headlamps and Vehicle Lighting
Electrical System Diagnosis and Repair
Emissions System Diagnostic/Repair
Fuel Injection Diagnosis and Repair
Foreign Repair
Electrical Repair
Domestic Repair
Ignition Systems
Cooling System Diagnostic and Repair
Computer Diagnostic and Repair
Heating...
The Premier Japanese/Asian & Domestic Service and Repair Facility serving Tidewater for 30 years. ASE Certified, BBB, Napa Auto Care Center & Angie's List Super Service Award Winner since 2009.
Japanese Auto Masters is proud of all our employees. Ultimately it is the skill and efficiency of our Technicians that customers count on to maintain the reliability and safety of their vehicles. All of...
Specialties
The Premier Japanese/Asian & Domestic Service and Repair Facility serving Tidewater for 30 years. ASE Certified, BBB, Napa Auto Care Center & Angie's List Super Service Award Winner since 2009.
Factory Scheduled Maintenance, Electrical & Electronic Diagnosis , Oil Changes, Tune-Ups, Fluid Flushes, Major/Minor Engine Repair & Replacement, State Inspections, Drive and Timing Belts,...
Additional contact names - Cindi Potter. Additional DBA - Auto Masters Inc. Award winning. Specializing in the repair and maintenance of Japanese/ Asian and domestic vehicles. 10 service bays and 10 employees to serve you, cash/ checks/ credit cards accepted secure storage for vehicles being serviced, left overnight or on weekends. After hours towing 340-6049. Ask about our Angie’s list...
Japanese Auto Masters, as the name implies, is all about the service and repair of Japanese and Asian automobiles. The company was founded in 1982, and is still operated by its President, Tom Potter, a lifelong resident of Virginia Beach. Tom originated the business to address the needs of motorists driving Japanese-made vehicles, at a time when most service centers were geared only toward the...
The Premier Japanese/Asian and Domestic Service and Repair Facility serving Tidewater since 1982. ASE Blue Seal of Excellence Shop, BBB Accredited Business, Angie’s List Super Service Award Winner and Napa Auto Center.
The continued success of Japanese Auto Masters is due in large part to our loyal customers. Our philosophy is that we treat our customers the way we want to be treated. Our...
Virginia State Inspections, Toyota, Towing, Tires, Suzuki, Subaru, Scion, Nissan, NAPA, Mitsubishi, Military & Senior Discounts Available, Mazda, Lexus, Kia, Isuzu, Hyundai, Honda, Factory Scheduled Maintenance, BBB, Exhaust Systems, Electrical, Brake's, ASE Certified, Air Conditioning, Acura, Transmissions, Transmission, Quality Repair by Technicians That Care, Now Servicing GM, Jasper,...
The Premier Japanese/Asian & Domestic Repair Facility serving Hampton Roads for over 30 years. ASE Certified Technicians, ASE Blue Seal of Excellence Shop, BBB Accredited Business, 2013 Angie's List Super Service Award and a Napa Auto Care Center
Premier Japanese/Asian and Domestic Service and Repair Facility since 1982. ASE Blue Seal of Excellence Shop, BBB Accredited Business, Angie’sList Super Service Award Winner and Napa Auto Center. The continued success of Japanese Auto Masters is due in large part to our loyal customers. Our philosophy is that we treat our customers the way we want to be treated. Our company was founded on this...
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