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Hampton Inn & Suites-Chesapeake Square Mall

Address
4449 Peek Trail Chesapeake VA 23321
Phone
(757) 465-7000
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Average Rating
4
Total Reviews
(100)
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Toll Free
(855) 201-7819

Business Hours

Status: Open

Sunday
Open All Day
Monday
Open All Day
Tuesday
Open All Day
Wednesday
Open All Day
Thursday
Open All Day
Friday
Open All Day
Saturday
Open All Day

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Reviews of this business (100)

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Rating distribution

5 stars
51
4 stars
25
3 stars
14
2 stars
6
1 star
4
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Other reviews from the web (100)

Good Value

Average Rating
80

Second time at this hotel in the past 18 months. The staff was friendly and the rooms were clean, though a couple different areas of the room were showing their age a bit, but we didn't spend a boatload of time in the rooms. Nice for the price we paid.

accomodating

Average Rating
80

The room was large and clean. There were some maintenance issues with the bathroom floor and the sofa bed is ready to be replaced. Everything else was good. Breakfast was fresh and offered a big selection. Unfortunately we did not get to use the pool due to a large group of children having some sort of party/event there. They seemed...

Hampton Inn Chesapeake Square

Average Rating
100

The room was very clean and the staff provided excellent customer service. It is my favorite hotel in the Tidewater area. The breakfast was very good and the breakfast area was clean and there was plenty room to get food. The staff continued to bring out fresh breakfast items.

Comfortable

Average Rating
80

The location of the hotel was great. It's located right off of the highway. My check in process was very quick, the representative met our needs very well and though I only stayed for one night, I had a comfortable and peaceful nights sleep.

excellent experience

Average Rating
100

Everything was great. Accommodations, breakfast, cleanliness. They where remodeling the pool. It looked very nice. Close to shopping and alot of restaurants. I would highly recommend this hotel.
Tomorrow is a new day

AC Didn't 'Work and Didn't Get Fixed

Average Rating
40

The A/C did not work in my room where my family and I were staying. So we spent a very, warm, uncomfortable night. The next morning I asked them to check into it and fix it if possible. They said they would. When I arrived that evening and inquired about the status of the A/C nobody had a clue that...

Review

Average Rating
60

this was a good hotel but the tv was small for the size of the room, the location of the hotel was poor. Staff wasn't bad staff but the good have been a lot better than they were. The room bathroom could use some remodeling because the shower head was weak and made some loud noises.

Tidewater

Average Rating
80

This is the perfect location for business travelers. Easy to get all around the Tidewater. Excellent value. Very large and accommodating lobby area. Restaurants close by as well. Parking was safe and secure.

Gone Down Hill

Average Rating
40

I stayed here a few years ago and was really impressed. Not this time. The room is a little tired. Mildew in the shower. Sheets were not tight fitting. Initially, I was concerned the bed had not been changed, but it had. Heavy accelerating traffic outside from Portsmouth Blvd. can intrude on a restful night. We enjoyed the breakfast. The...

Not bad, but not great

Average Rating
60

I stayed 2 nights for business. The first morning, the maid service came in and didn't do a very good job cleaning the room. The next morning, the breakfast buffet kept running out of eggs and there was bread out that felt at least a day old. It wasn't bad, but I was hoping for better.

NICE HOTEL...POOR MANAGEMENT CUSTOMER SERVICE SKILLS

Average Rating
20

I recently experienced the most awful customer service ever at this hotel. In particular Brandon the front desk associate and Deanna the manager on duty. I understand that we all have a job to do but there is just a certain way that you just shouldn't speak to a customer and I quote from Brandon "Well we are trying to...

Great Service

Average Rating
100

The staff was actually impeccable! I was given all ears, eyes and hands upon immediate arrival at the location and had little to ask as I was approached very quickly and all expectations were exceeded!

great stay in Chesapeake Square area

Average Rating
80

If you need to stay in the Chesapeake Square area this is a good choice. The hotel is clean and comfortable with a friendly staff. It's location, right across from the mall and restaurants and bars is great. They have an indoor pool and serve breakfast as well.

Superior Hotel & Staff

Average Rating
100

Simply this is the best Hampton Inn in the Chesapeake, VA area. The have the most friendly and helpful staff who treats all guests with equal zeal and determination. Management at this location should be commended for the superior way their staff takes cares of their guests.

Clean & Comfortable

Average Rating
100

We recently stayed for one night as we passed through on our way to a funeral. The staff was very friendly. The rooms were clean and comfortable. Our room was very large and spacious. The staff was great about us checking out a bit later than normal because of our later arrival and the time we needed to leave for...

Definite recommendation

Average Rating
80

A friend recommended that we stay here since we were visiting our son who is stationed at Portsmouth. We were surprised that at the price of $89 a night, our hotel room was very clean, really spacious, and nicely furnished/decorated. Their continental breakfast was really good, and the seating area was very modern and comfortable. My two "musts" when finding...

Really nice place

Average Rating
100

Was there for my mothers funeral had 3 rooms and needed to stay until 1pm. Front desk was more than willing to let me do that. Rooms were very clean staff friendly and breakfast was very good hot and cold food. Not sure why other reviews for negative as I did not find anything like what others had written and...

Experience with Hotel Staff

Average Rating
80

JANET who works in the Front Desk is very professional, very efficient and has excellent customer service and problem solving skills. I had a problem with my stay at the Hotel but she owned the problem and solved it herself right then and there!!! I have been staying in the Hotel every year for so many years and I always...

Great location

Average Rating
100

Close to Chesapeake Square Mall (across the street), and multiple choices for places to eat. Located very close to the Interstate, with easy on and off access. In a well lit location, and in a safe section of town. Whether visiting someone there or just passing through, a great place to stay. We felt very comfortable, and all staff members...

Hampton Inn & Suites Chesapeake Square Mall

Average Rating
40

Poor quality and service. Carpets were dirty, Gym equipment was non-existent, Staff was out front smoking if you needed them, no valet service despite the available clothing bag and receipt, drain in shower wouldn't drain. Only descent quality was the staff was friendly when available and the WiFi was fast.

My new fave

Average Rating
100

This hotel was outstanding!! The attention to details in all areas of customer service, our room amenities, and the complimentary breakfast were above what we have paid for other rooms that were MUCH more expensive. I have family in this area, and I will definitely be staying at this particular hotel in the future.

Rented suite for 3 nights

Average Rating
60

Quite spacious with small kitchenette, micro, frig. No supplies except paper towels. Includes desk, couch, extra chair, bench, end table and coffee table. Hosted a small Cocktail party and found it served well. They wanted $200.00 for a small conference room. Booked 7 rooms for three nights and was not offered a break. Conveniently located to highway, many restaurants, and...

OK. Not great

Average Rating
60

Kind of run down. Pool was disgusting. Smelled and water was dirty. Elevator interiors were run down with peeling posters and dents in the wall. Staff was friendly and free breakfast was pretty good. Not as good as most Hampton Inn's I have been at.

Dont Stay Here

Average Rating
20

Just horrible ! I cannot express enough how bad. If we could have moved to another nearby hotel- we would have! nothing worked right, ANTS! ANTS! ANTS! Smelled damp and musty! moved 3x in 4 days and each room had problems no ice microwaves and fridge problems

Not up to Hampton standards

Average Rating
20

I stayed at the Hampton Inn over the recent Thanksgiving weekend. This hotel is definitely not up to Hampton Inn standards. It is very old and outdated. The breakfast has many option unless you are looking for something healthy. No fresh fruit other than old mealy apples. I over heard the breakfast lady telling a new worker not to put...

Thank you

Average Rating
100

The time we spent at your facility was extremely pleasant. All was clean, food was good, and Jan at the front desk was great. We definitely recommend to all who want a great place to stay, this one is it.

Great Place to Stay

Average Rating
100

My room and bathroom were very clean and comfortable. The hotel staff were pleasant. The complimentary breakfast was great. This hotel was everything that I have come to expect from the Hampton Inn properties. It did not disappoint. I would definitely stay here again.

Fair value

Average Rating
80

This hotel is just fine. Realistically it could use a renovation. The grout in the bathroom is starting to go, the carpet is going a bit bald. The air conditioners could use a big overhaul. But all things considered, it's really clean. That's the most important thing. Plus the price reflects the age of the place. I was totally satisfied...

Amazing customer service

Average Rating
100

My family had a funeral to attend and even though our emotions were high we felt at ease here. Janet at the front desk is amazing and I will recommend anyone wanting an amazing value with superior customer service stay here while in Hampton Roads.

A Place to Rest

Average Rating
60

Check in went smoothly. The rooms were comfortable (very roomy). Heard some traffic noise from the road below. There was some black around the base of the showers. My mother seemed to think it was mold. She told the front desk. Check out went smoothly. It was convenient to get to off the highway and breakfast was fine.

B- stay this time

Average Rating
80

Have stayed here several times. Clean, good staff, well appointed rooms, typical free Hampton Breakfast (adequate). Was here for 3 nights. Second morning just warm water out of the shower at 7AM. Bummer, that was the only negative. I'll be back, just check that water heater system...

Nice Hampton Inn

Average Rating
100

This Hampton Inn met all my expectations of what I'm used to for Hampton - clean, quiet, comfortable, friendly staff. We stayed there on our way down to the OBX for our honeymoon. There are a lot of places in the area for dining and shopping.

One night stay

Average Rating
80

Lobby, rooms, breakfast area are all very clean and comfortable. Customer service was excellent. Location of this hotel is very central to Suffolk, Chesapeake and Newport News right off of the interstate. Recommended!

Visit with our Starshines

Average Rating
80

We always have a great time when we visit our twin GrandDaughters (6 yrs old)....... This time we all stayed at the Hampton-Chesapeake..... We had a King-Suite with a pull-out sofa....... The room was bigger, we had a microwave and a small fridge...... We will def stay here again......

Great Stay

Average Rating
100

Great stay, very clean, close to highway made it easy to get to family functions. I would recommend this hotel to anyone heading to Virginia for a stay or just passing through and needing an overnight rest.

Hampton Inn - Chesapeake, Virginia

Average Rating
100

We stayed at this inn when we went to Chesapeake to visit my sister and for her husband's funeral. The staff at the inn were very accommodating and friendly. My friend commented that she felt that the bed in the room was the most comfortable of any she'd slept in at a hotel. I would highly recommend this hotel to...

Not great, not horrible

Average Rating
80

Room was clean and quiet. Staff was friendly. Property is a little dated and looks about ready for refurbishing. Not the best Hampton Inn property out there but it wasn't lacking for anything either. Shopping mall with many varied dining choices all within a very short drive. Hey, you get what you pay for and this isn't the Four Seasons....

Dumb Set-up / Not Clean

Average Rating
40

I stay in many of the Hilton properties in a year as a weekly business traveler. This hotel is not up to par with other Hampton Inn & Suites. First off, this may sound stupid but the TV was on the far corner of the room and was a 30" flat panel on a TV stand that could easily hold...

Family time is a must

Average Rating
100

Customer service was outstanding. Enjoyed the convenience of having a great breakfast daily with healthy choice options. Great family environment with close by shopping, movies and dinning. Near downtown Portsmouth where you can visit portside or take the ferry to Norfolk. 30 minutes from Va Beach. Located in a quite safe area.

Wonderful stay

Average Rating
100

When we first arrived, the staff was extremely helpful and friendly. We came for a family wedding and stayed here because of the convenient location and the price. The room was impressive, and the breakfast was one of the best! Our trip was enhanced by our accomodations and we had a memorable time.

Average hotel with room for improvement

Average Rating
60

We were not happy with the complimentary breakfast. They appeared to be rationing the food. Guests were standing in line waiting for food to be replenished and very agitated. Food Service staff did not appear to be very concerned. The mattresses were not firm. Overall, the hotel is average. The rooms were neat and clean as well as the lobby...

Many postives, but very uncomfortable bed

Average Rating
60

Staff very friendly and efficient; room large, clean, and well-equipped; internet worked well; a better breakfast than the usual (fresh fruit; Greek yogurt). But the bed was extremely soft and uncomfortable. It should have been replaced some time ago!

Great staff

Average Rating
100

Beside the bed the best thing this hotel has going for it is the wonderful staff! Every one from housekeeping to the front desk made you feel very welcome. 2 clerks in particular stood out Mr Matt when we checked in and Billie Jo the evening clerk. They made you feel comfortable and you know that they enjoy their job.The...

H.I. in Chesapeake, VA

Average Rating
100

Such a spacious room! And quiet--important. Asked, in advance, for a room on high floor and away from the elevator--got that! The location was good for our visit. Staff was attentive and responsive. I would recommend this Hampton Inn to others.

Business Trip

Average Rating
100

Nice Hotel, Great Location for the time I was there...Staff very friendly and accommodating. Would Recommend this hotel! Near Restaurants and shopping. Very easy access to highway for exploring the area around Hampton Roads.

Chesapeake Va Hampton INN

Average Rating
60

The overall hotel was fair the only issue I had was an overly friendly desk person who was not honest and responded with unnecessary glib answers our questions. other than that the room and other personnel were very nice and helpful... Especially the New Hotel Manager and AM desk-person who both work through the problem with the pool.. Breakfast was...

Very friendly and helpful staff

Average Rating
80

I was initial unhappy with having a handicapped room and Janet at the front desk took care of me immediately. All the staff was very friendly and helpful. The rooms and bathrooms were spacious. The furnishings were a little worn but ok. Overall a very nice experience.

Horrible experience

Average Rating
20

We traveled to attend our best friends wedding. We returned to our room at 3 pm to get ready for the wedding and the lock to our room was broke and we could not enter our room. We have missed the wedding because after three hours, the hotel staff have yet to get us in the room.

Great stay

Average Rating
100

Friendly, clean and courteous staff. Extremely comfortable bed and nice, clean, roomy bathrooms. Convenient to interstate for attractions in Norfolk. Also, close to shopping and various food options. Breakfast offered eggs, meat, fresh fruit, pastries, yogurt, cereals and juices. Would recommend staying here if in area.

Excellent

Average Rating
100

It was a clean and well organized hotel. The customer service was professional. The breakfast was fresh and hot. The internet access was quick and fast. We really enjoy our stay at Hampton Inn & Suites.

Great location, very friendly staff, clean!

Average Rating
100

The location is great, there are restaurants and stores very close by! The hotel itself has a very nice appearance from the parking through the lobby and including the guest rooms. The staff was friendly and very helpful. I would recommend this hotel if you are staying in this area!!

Average Rating
80

good convenient location for traveling to Norfolk, VA Beach

Good place

Average Rating
80

Clean, friendly, nice pool, good breakfast, quiet location.

Average hotel

Average Rating
60

This hotel bed was pretty comfortable. The showers could have had a little better water pressure. There was an indoor pool and hot tub, but they were pretty dirty and the water was really cold in the pool. Hot tub was scary looking. I heard from another guest that the pool had been broken and they just filled it the day before. I don't know if that was true or not. The breakfast bar was pretty...

Average Rating
80

The hotel was wonderful, the only exception was we booked through Expedia and when we got there they gave us the wrong room. They said that was the information sent to them by expedia. We had to spend 30.00 more for the upgrade. I asked if any discounts could be applied, but they denied any. We only needed a room for one night, so the 30.00 was something I feel could have been negotiated being...

amazing

Average Rating
100

Excellent service and great facilities

Very OK!

Average Rating
100

Clean, quiet and comfortable. Breakfast higher than standard: different type of coffee, fruits, cereals, waffles, bacon, eggs,.... I enjoyed it to stay there.

Nice Hotel very close to venue.

Average Rating
80

Check in was quick and easy.The staff were very helpful in providing information on local attractions.

Nice Deal

Average Rating
80

The staff was excellent, a lttle problem with my room but nothing that couldn't be solved.

New Softer Mattress , Please

Average Rating
60

Excellent location, staff, food, etc. Clean.. however Hampton MUST change whomever they are buying their mattresses from. They are like sleeping on a rock and very uncomfortable. Unless there is a change, I will change hotel chains. Thank you Weary unrested traveler

Nice Room

Average Rating
80

Nice room, good service

Excellent hotel.

Average Rating
100

The hotel was conveniently located to restaurants and the Chesapeake Mall. The complimentary breakfast was ample and always varied. Staff and room were wonderful. I loved the large bathroom with lots of counter space and room for spreading out.

Great experience

Average Rating
100

Very friendly, helpful staff. Nice clean rooms, well stocked with towels. Continental breakfast outstanding!

clean room with all the amenities.only

Average Rating
100

only stayed 2 nights and it was conveniently located.we

Plesant

Average Rating
60

My stay was plesant but the breakfast was horrible.

Nice hotel/close to Chesapeake Square Mall

Average Rating
80

Clean comfortable room. Bathroom was big and spacious. Staff was friendly and hospitable. No complaints.

Family Event

Average Rating
100

We had three rooms for two nights. It was a very pleasant stay. We would definitely stay there again.

love the Hampton

Average Rating
100

The team stays here at least once a year and we have never been disappointed by the staff or services. great hotel; great location

nice hotel in Chesapeake

Average Rating
80

Went for a wedding in Chesapeake, found the hotel to be convenient for our location. Rooms were very clean, bed was comfortable, staff was polite and the breakfast was good.

Average Rating
60

bad water pressure breakfast and pool closed super early so it was useless

It will work

Average Rating
60

The employees we're very nice. The room was okay. It had a bit of a stench in it. The sheets looked pretty clean but when I checked deeper as I normally do for bed bugs I found several strings of hair and the mattress was stained. We only stayed one night so we stayed. I didn't like the fact that house keeping came to our room at 1030 knocked once and then came in. They should at least wait a...

never disappoints

Average Rating
100

I was disappointed it looked like smoking rooms got thrift store furniture.

Ants and a broken deadbolt

Average Rating
40

When my family and myself checked in we were happy to be on vacation. When we got to our room all was well until my wife sat down at the desk and it was covered in ants. Well that was strike one then when we got back to our room at around 10pm and got ready to call it a day I went to lock the deadbolt and it did not lock that was strike two. I then went down to the front desk to report this to...

Amazing Hotel

Average Rating
100

This hotel is amazing. Staff is friendly, free breakfast was great, room was super clean and the location was great. I will be coming back in the future when I visit the Virginia Beach area and will reccommend the hotel to everyone.

Nice hotel

Average Rating
80

Stayed for one night over Labor day weekend and really enjoyed this hotel. Very nice room and nice hotel. Nice breakfast area and only wish they had some regular scambled eggs as the only eggs seemed to be a vegtable omlet and I'm not really keen for veggies with my eggs. Otherwise, I enjoyed their breakfast and had some sausage patties and some Raisin Bran cereral- (looks like they use the...

Nice experince

Average Rating
100

Clean, convenient location, good breakfast...

Great stay!

Average Rating
100

I had no problems with the hotel. It was clean and nice. Good breakfast.

Average Rating
100

Everything was great. I would definitely stay here again.

Great break from a road trip

Average Rating
100

It's not a glamorous facility or location, but it's great place to stop overnight when travelling. It's close to all the reliable eateries and big box stores. Nice hotel with all the amenities.

Nice place to stay

Average Rating
80

The front desk was very friendly and helpful. The only complaint I could possible have was that the pool and hot tub were over crowded with unsupervised children even late at night.

road trip

Average Rating
80

Very good hotel but far a way from virginia beach and there is nothing around. The room size was very good and it was clean comfortable room

Nice enough hotel

Average Rating
80

The A/C unit being an old-school floor unit was the only unpleasant part of this hotel. The staff was friendly, the pool was clean, the breakfast was fine for what it was. I would recommend this hotel to anyone.

Average Rating
100

All of the hotel staff were friendly and professional. We thoroughly enjoyed our stay and will definitely return when our travels take us back to the same area. Breakfast offered a good variety...rooms were well cleaned...and the constant smiles and greetings made us feel at home. Thanks, Hampton Inn team!!!

Excellent hôtel

Average Rating
100

Très propore, proche de tout, personnels très gentille, petit déjeuner bien varier .

It was not as close to where I needed to be

Average Rating
100

Our stay was very good, the only complaint that we had was the food. Breakfast was terrible. Especially the fruit, the fresh fruit tasted like it had been frozen, had no real taste. the cheese omelet was like rubber, bacon was cooked to hard .The best thing about breakfast was the coffee.

Excellent place to stay

Average Rating
100

Very accommodating and close access to Rt 664 to go to the Outer banks for our vacation. Excellent choice of breakfast food for a nutritious start!

Average Rating
60

The Hotel was fine. The problem was hotels.com. They only told the hotel that we had two room when we reserved and had hotel.com confirm numbers for 3 rooms.

Convenient location

Average Rating
100

This is a nicely kept hotel near a mall and all other conveniences you would need. The breakfast varied every day which was nice considering we were there for 5 days. I would definitely consider staying at this hotel if I were in the area again.

great hotel

Average Rating
100

everybody was very nice,very quiet and the beds were very comfortable.very clean and the breaksfast was very good.it was close to family and close to shopping and food.

Average Rating
100

It was wonderful. My granddaughters said they felt like they were in a castle. LOL. The staff was very friendly, the grounds were very well kept, it was nice and quiet in our room. Breakfast was delicious, hot and a large variety. We would gladly stay here again.

Convenient location for rendezvous, just off I-664

Average Rating
100

Check-in was quick, with side entrance for my friend to enter and maintain discretion. Room was comfortable with responsive air conditioning. When I requested a bottle opener for a non-twist capped beer, they looked for one but eventually we improvised with a staple pull from the front desk. The shower was nice and large enough for 2, but the towel bar on the sliding shower door was loose (Room...

Close to highway

Average Rating
100

The hotel was very conveniently located - close to the highway and a nearby mall with lots of restaurant choices. The hotel was very clean and the room was very nice and comfortable.

Average Rating
100

Hampton Inn was ideal. Nothing can I say against it. They treat you as a guest from the time you check in until you check out. Always have clean towels, washcloths, and linens. Breakfast is delicious, omlelts, oatmeal, cold cereal, fruit, toast, bagels, variety of sweet rolls, coffee, juice and milk. Hampton Inns are a little higher than some motels but it is worth it for the extra amenities.

Lower class guest.

Average Rating
40

We didn't get the room we reserved 6 weeks in advance. smoking rooms were not available. The hotel staff kept on telling us it was because we registered through Hotels.com and that we should have registered through them and we would have gotten the room we wanted. we were extremely unhappy being treated as a lower class customer for using hotel.com

convienient to all things to do

Average Rating
100

rooms were great , breakfast very good , hotel hospitality excellent , would not hesitate to stay again

close to eating and if you have small kids chucky

Average Rating
100

My stay was great, the beds were very confey, and they had good cutomer service. My room was clean and I really had no problems,good stay.

Average Rating
100

The assistance of Carollene from desk was a best Welcome greeting w asst. Received. The stay was very clean ....breakfast well served...in general it will be my future stop when in Va area. Love it!

The hotel and staff were very nice and pleasant.

Average Rating
100

My sister in law and I brought our grandchildren and were very comfortable. All the staff were very pleasant.

Everything was great

Average Rating
100

My wife and kids really enjoyed the big rooms and the great breakfast. The beach is only 25-30min away. Resturants are less than half a mile away. I wish the fitness room was bigger but I didn't go there to workout out.

Great Stay

Average Rating
100

This is my second stay at Hampton Inn in the past couple of weeks. I not been disappointed at any time. The rooms were VERY clean and the mattress was beyond comfortable. I will definitely be staying here again!!!

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Business description (3)

This hotel is within the vicinity of Riverfront Golf Club and Frank D Lawrence Stadium.

Property Location
With a stay at Hampton Inn & Suites-Chesapeake Square Mall in Chesapeake, you'll be in the business
district and minutes from Chesapeake Square Mall. This hotel is within the vicinity of Riverfront
Golf Club and Frank D Lawrence Stadium.

Rooms
Make yourself at home in one of the air-conditioned rooms featuring refrigerators and microwaves.
Wired and wireless Internet access...

The Hampton Inn & Suites Chesapeake - Chesapeake Square Mall, VA hotel is situated perfectly in the heart of Hampton Roads and located just off Virginia Interstate 664 at Exit 11B. The Chesapeake, Virginia hotel is within walking distance of the Chesapeake Square Mall and minutes from Harbourview Town Center, Norfolk International Airport and Newport News/Williamsburg Airport as well as a step...

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