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A-1 American Services

Address
1620 Centerville Tpke, Suite 113 Virginia Beach VA 23464
Phone
(757) 425-2400
Average Rating
4.5
Total Reviews
(117)
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Business Hours

Status: Open

Sunday
Open All Day
Monday
Open All Day
Tuesday
Open All Day
Wednesday
Open All Day
Thursday
Open All Day
Friday
Open All Day
Saturday
Open All Day

Additional Info

Payment Methods

  • Visa
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  • American Express
  • Discover
  • Cash
  • Money Order
  • Check
  • Finance Plan
  • Debit
  • Cashier's Check

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Information about this business (14)

A-1 American provides complete air conditioning, heating and plumbing services. A-1 American has its roots planted deeply in Hampton Roads. We started the company in 1987 with a single Toyota pickup truck. Today, our company has grown to a staff of sixteen plumbing and H V A C technicians, a master plumber, a master mechanical heating and cooling and a master gas fitter. Our mission statement...

When quality mattersno overtime charges!as seen on tvlocally owned since 1987new yorkerreduce your electric bill up to 50%2013-2013burnharriduty god... Countryduty...duty... God... Countrygod...gold winnerlike us on facebookno overtime chargs!no overtime chartes!of thethe pilot'sthe pilot's best of the 2012-2013 gold winner

Off15% off2012-20132012-2013 gold winnerbest of the bestcass a contractorfor repeat customersgold winnerno overtime charges!the filot's best of the bestthe pilot'sthe pilot's best of the best 2012-2013 gold winner

A-1 American Services

Your Local Plumbing SpecialistCall Now For Fast Service

24 Hour Emergency Service-7 days a week including holidays. Charge by the job not by the hour. Complete Plumbing, Heating, Air Conditioning, Boiler Repairs, Pumps, Leak Detection, Slab Leak Repairs. High Efficient energy saving Heat Pump systems available same day. Experienced Master Technicians, Master Plumbers and Class a Contractor Financing Available All new Installation jobs are inspected...

As seen on tvwe charge by job... Not by hoursuperguaranteelike us on facebookno overtime charges!gold winnerlike us on facebookno vertime charges!serving al citiesthe pilot's best of the best 2012-2013the pilot's best of the best 2012-2013 gold winnerthe polot's pest of the best 2012-2013 gold winner

A-1 American provides complete air conditioning, heating and plumbing services. Our mission is to serve the community by raising the quality of heating, air conditioning and plumbing services that A-1 American provides. We install new energy efficient equipment, including furnaces, air handlers and heat pump systems at a price the customer feels comfortable with. We work on all brands and...

We're not just A1. We're A-1 American!

A-1 American provides complete air conditioning, heating and plumbing services. A-1 American has its roots planted deeply in Hampton Roads. We started the company in 1987 with a single Toyota pickup truck. Today, our company has grown to a staff of sixteen plumbing and H V A C technicians, a master plumber, a master mechanical heating and cooling and a...

Committed to your comfort. At A-1 American, we address your air conditioning, plumbing, or heating concerns quickly, thoroughly, and professionally. Because we know when you call us, you are probably already experiencing an uncomfortable situation in your home. Call us at 757-425-2400. So from your first call to us, we are working to make you comfortable. We respond to your needs quickly to...

Need a local plumber? Call now for fast, reliable service for all your plumbing needs.

A-1 American provides Air Conditioning, Heating and Plumbing services to Virginia Beach & all of Hampton Roads. Call 24/7 emergency service! (757) 425-2400CONVENTIONAL & TANKLESS LFAMILY OWNED & OPERATED SINCE 1987

A-1 American Services is located at the address 1620 Centerville Tpke, Suite 113 in Virginia Beach, Virginia 23454. A-1 American Services specializes in Toilets, Electric Appliances, Water Heaters.

A-1 American Services provides Local Services, Construction, Plumbing to it's customers. For maps and directions to A-1 American Services view the map to the right. For reviews of A-1 American...

At A-1 American, we address your air conditioning, plumbing, or heating concerns quickly, thoroughly, and professionally. Because we know when you call us, you are probably already experiencing an uncomfortable situation in your home. From your first call to us, we are working to make you comfortable. We respond to your needs quickly to identify the cause of the problem. We are very thorough...

Best of the Best 2011, 2012 and 2013!

• Emergency Service. 24 Hours a Day, 7 Days a Week.
• No overtime. You pay by the job, not by the hour.
• A-1 American provides complete air conditioning, heating and plumbing services.
• Repair, service and replace all major brands.
• Experienced Master Technicians, Master Plumbers and Class a Contractor .
• Financing Available.
• Over 25 years of...

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Reviews of this business (188)

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Overall review sentiment

Score
63%

Top 3 sentiment words

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Count
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Score
100%
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Overall review sentiment

Score
63%

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87
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YellowBot member reviews (27)

Reviewed Business
A-1 American Services
Reviewer Name
Mariela Rosello
Review Date
April 14, 2016
Average Rating
5

Great service

I called A1 American for a leak. They came out with I 24 hours. John S. Was Great, very professional, took the time to explain everything. Also listen to all my concerns. Very happy with my service I got! I will use them again.

Is this review... ?
Reviewed Business
A-1 American Services
Reviewer Name
gmskgeorg
Review Date
March 15, 2016
Average Rating
5

A-1 A/C service and advice

A-1 American technicians Joe and Bruce installed a new 3 ton Goodman A/C system, airhandler and pex water lines with insolation and valves in our house today. Their technical expertise, workmanship and customer service skills were beyond expectation. Their planning, communication and professionalism literally eliminated all the stress typically associated with any major home repair and big purchase situation. No short cuts, no cut corners. We are extremely delighted with their workmanship, and the entire service experience overall. Simply the best -Gregory (Edited March 18, 2016)

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Reviewed Business
A-1 American Services
Reviewer Name
Pattie Maguire Adams
Review Date
March 17, 2016
Reviewer Location
23454
Average Rating
5

Wonderful Service

I called for service and in less then 30 min the tech called saying he was on his way. Ron was so polite and took care to make sure I understood what was needed to be done for the service I needed. He even took the time to suggest what we could do to prevent this from happening again. Such wonderful service!

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Reviewed Business
A-1 American Services
Reviewer Name
debw
Review Date
February 23, 2016
Average Rating
5

Water heater out, again!

After relighting the pilot light again we knew something was probably wrong with the water heater. I called A1 and the receptionist was friendly and understanding. Larry & John came out and after a few minutes determined the issue and found another issue that I was not even aware of. They patiently answered all of my questions which made me feel I was making an informed decision without being pressured. Within a short time a new water heater was installed and we had hot water! WooHoo! Thank you John & Larry! You are the best and thanks A-1

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Reviewed Business
A-1 American Services
Reviewer Name
James Johnson
Review Date
February 17, 2016
Average Rating
4

james

My heat went out on President's Day, and I called A1, because I had called them years before to stop a faucet leak. The technicians came out and replaced a switch and got my heat going again. It was 52 degrees in my townhouse. Thanks A1

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Reviewed Business
A-1 American Services
Reviewer Name
vicsibal
Review Date
November 25, 2015
Average Rating
4

Great job

Randy and Jeff did a superb job in fixing the water pipe leak under my house. They were courteous, explained the problem, and professionally repaired the leak. The phone receptionist was also helpful in scheduling a convenient time/day. Price is on high side.

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Reviewed Business
A-1 American Services
Reviewer Name
gregdonna671
Review Date
November 03, 2015
Average Rating
3

A-1 American Plumbming

I had my 2 toilets fixed Larry & John were very pleasant people they got right to the point and worked with us. They did a great job! Although I wish they had a payment plan for our bill of $3000.00 we had put the charge on our credit card we were trying to pay off but the repairs needed to be done. But were are very satisfied with their work thanks A-1 American. G&D Virginia Beach, VA.

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Reviewed Business
A-1 American Services
Reviewer Name
pep0406
Review Date
June 19, 2015
Average Rating
5

Great Service

I called A-1 American and the where very professional. They got the service guy out their as soon as possible being it was the summer months and the technician Larry was very friendly and professional. He really new his stuff and talked me through everything that he was doing. He even went up and beyond putting in a piece of equipment that had a shield on it instead of the same one that I had in my ac unit that would of failed in two years again. I will definitely use them again and would refer them to a friend. thanks for all the help.

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Reviewed Business
A-1 American Services
Reviewer Name
none
Review Date
May 19, 2015
Average Rating
5

Prompt, and good service

I came downstairs one morning to find part of my dining room ceiling falling in and water running off the pipes above and onto my floor. A-1 was able to come out same day. John and Larry were the techs, and they were friendly and knowledgeable. They were able to find the cause of the leak, repair it and did a great job of cleaning up afterwards too. The whole process was pretty nice; and there was a nice military discount as well. Very satisfied with my service!

Is this review... ?
Reviewed Business
A-1 American Services
Reviewer Name
Terri Thau Johnson
Review Date
May 15, 2015
Reviewer Location
Virginia Beach
Average Rating
5

Really good techs!

nice to have a company that doesn't try to sell you something you don't need. A-1's tech came to service my 31 yr old heat pump/ air conditioner and I just knew I was going to have to buy a new system. Well he said it is just a transformer that was blown. He left for a little while and came back with a new one and it now works great! Don't fix it till its really broken :) Thank you A-1 American! When it does break I will surely call you to replace it.

Is this review... ?
Reviewed Business
A-1 American Services
Reviewer Name
browe
Review Date
May 11, 2015
Average Rating
5

Great and friendly service

We had a plumbing issue at our business recently and had 1 company come to fix it and charged us for it, the issue was not resolved and they were going to charge for another service call. We called A-1 American and Bryan came early the next day and resolved the issue within a few minutes. He went in great detail what the issue was and how he fixed it. I learned more about plumbing that I intended on. He was very passionate about his work and was extremely pleasant.

We will use them in the future and highly recommend them.

Thank you for a job well done!

Brenda Rowe
Office Manager
Unity Business Systems

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Reviewed Business
A-1 American Services
Reviewer Name
Mike
Review Date
May 01, 2015
Average Rating
4

Water Leak

Bryan showed up on time. Found the leak/fixed it. However, we then had our toilets taking too long/too noisy to recover. Got Bryan back to fix, which he did in timely manner. Only issue was communicating with office. Hard to do plus they did not communicate to plumber what he was supposed to bring.

Is this review... ?
Reviewed Business
A-1 American Services
Reviewer Name
Shannon Hurley
Review Date
April 28, 2015
Average Rating
5

Great service!

A1 American came promptly at the time indicated, easily identified the cause of the leak, and quickly fixed it. Their people were professional and friendly.

Is this review... ?
Reviewed Business
A-1 American Services
Reviewer Name
Pierce
Review Date
March 27, 2015
Average Rating
5

Great customer service

Tim was the technician who came to my home to fix burst water pipes. He was very thorough and his customer service skills are exemplary. He explained what needed to be done. I will definetly call A-1 for any future plumbing needs. Tim I Thank you very much!

Is this review... ?
Reviewed Business
A-1 American Services
Reviewer Name
Sunshyn
Review Date
January 13, 2015
Average Rating
5

Repeat Customer

A-1 continues to provide excellent service. I have had Larry & John put in a whole new heating/AC system, water heater, fix faucets and continue to ensure everything is working properly. The only thing I don't like is that when you're given an estimate for a job, you cannot get any detail of what costs what. By doing this, they do not permit any comparison to others who could perform the work. If you ask me to pay for a service, I should know how much each part of it costs. A good friend of mine used to say "Those that have nothing to hide, hide nothing". (Edited February 11, 2015)

Is this review... ?
Reviewed Business
A-1 American Services
Reviewer Name
DH
Review Date
January 21, 2015
Average Rating
5

Excellent customer service

I called A-1 with an issue with our busted pipes in the kitchen. The young lady I spoke to by the name of Tabitha was very professional and scheduled us to receive out service in a timely manner. This occurred on a day that was bitter cold so there was many appointments that were being tended to. When the plumber showed up he was very professional as well. His name is Wayne. He fixed the issue in a timely manner. There was a little leak and he came back to fix that with no hesitation. He applied all the discounts to my bill and it was greatly appreciated.

A few weeks later we had a different issue. I called to make another appointment with them. I requested Wayne and my request was honored. The work he performed was above and beyond.

I would highly recommend this company to all. The professionalism and speedy service is over the top. A-1 American thanks for providing great service.

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Reviewed Business
A-1 American Services
Reviewer Name
tygerjeep
Review Date
January 05, 2015
Average Rating
5

Great service, decent price, quality work

I called A-1 with several plumping problems and an appointment was easily obtained. They arrived on time and we discussed the best options for my problems and a solution was derived. I felt that they did quality work, better than the new construction work that was originally done on the house. I did have my hot water tank replaced and I was pleased to see that they were using a product that was made in the USA. I didn't mind paying a premium on the tank over one made in China that surely wouldn't last 1/3 as long at best.

Is this review... ?
Reviewed Business
A-1 American Services
Reviewer Name
cnusweetie
Review Date
January 05, 2015
Average Rating
3

Decent service, prices high

A-1 was able to come out the same day that I called to schedule service. I did have to call a few times to see what time they would be out, as I didn't receive any sort of window of time when I called to schedule. I was told that the technician would call, but, had to call back myself to prompt him to call me back. When the technician arrived, he was very friendly and able to identify and fix my problem very quickly. However, the price for what I was told was a simple fix seemed pretty high. Additionally, the technician quoted me a price for the service, and then I showed him a 15% off coupon that I printed directly from the A-1 website and I was told that the price he gave me was already discounted and so I couldn't use the coupon. If that's the case, I'm not sure why there would be coupons available that can't be used. In conclusion, the service was same day and quick, but, A-1 could communicate a little better and make sure their technicians are accepting the coupons.

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Reviewed Business
A-1 American Services
Reviewer Name
bfj
Review Date
December 22, 2014
Average Rating
5

Bfj

Curtis Gregory came out and listened to what I beleived was my problem and reacted with respect and understanding. He found the problem ( a clogged main drain ) and gave me a price for the repair. I agreed and he cleared the pipe very quickly. A-1 American are not the least expensive plumbers in the area, but they get the job done right..

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Reviewed Business
A-1 American Services
Reviewer Name
mmtvb6591
Review Date
December 12, 2014
Average Rating
5

A-1 is A-1! (I am guessing I'm not the first to say that) Go AMERICA!

We were required to get a plumbing inspection (even though we just bought the place a year ago) by our property HOA. Needless to say, I was a little upset about it. However, A-1 American and Larry were great. Larry is great guy, we talked about sports, baseball, and obviously he did a great job. After he left I felt a little less bitter but I am still not giving my HOA a pass on this one! :-/ Oh, Larry got some Christmas Cookies too. It was a win win....

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Reviewed Business
A-1 American Services
Reviewer Name
Betsy Zimermann
Review Date
December 08, 2014
Average Rating
5

Great care!

We had a large stoppage in our kitchen sink that went under the house and could have caused a major flood with the washer machine. A-1 sent Michael out within an hour on a Saturday, gave us a fair price and took care of everything while educating us also. Will tell all my friends about their good service!

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Reviewed Business
A-1 American Services
Reviewer Name
Order32011
Review Date
December 08, 2014
Average Rating
4

Kitchen Faucet Replacement

I had a leaky kitchen faucet and the screws were so rusted in place I broke the first one trying to get it out. Not wanting to make things worse I called A-1 American. Larry and John arrived on time, determined the faucet was beyond repair, got and installed a replacement that was probably a better quality faucet than the original. From the time they first arrived until they left was only about 2 hours and the work area was cleaner than when they got there

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Reviewed Business
A-1 American Services
Reviewer Name
BridgeTime343
Review Date
November 21, 2014
Average Rating
5

Got it done right.

Called plumber I have used for years and they couldn't come until next day for my clogged kitchen sink. I walked through my den and their commercial was on, so I waited for the number to pop up and called A-1. Curtis came out and unclogged the sink and found galvanized pipe all under the house that I thought had been removed 7 years ago when I had extensive work done to the house. It needed to be done right, so we told him to go ahead and replace it all with PVC, which he did. It's always a rude awakening when out of the blue things stop working properly, and he assured us that this work would solve our problems.

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Reviewed Business
A-1 American Services
Reviewer Name
MTB
Review Date
April 04, 2014
Average Rating
1

Buyer Beware

A-1 American Plumbing was the worst service providers that I have ever dealt with. Extremely expensive, they were deceptive to my wife and I, and would not respond or return phone calls or e-mails. I only wish I had researched this company before using them. I will NEVER use them again.

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Reviewed Business
A-1 American Services
Reviewer Name
kawolcott
Review Date
February 09, 2014
Average Rating
1

False advertising??? - Service is not as they claim!!!

My heating unit stopped working on 12/26/2013. They sent a technician out and replaced the heatstrip contrator. I wake up this morning (Sunday) and the heater is not working. My fiancée called them to come out and they told him that since it is warranty work, the same tech would have to come out and do the repair. The tech was really busy and couldn't come out until tomorrow.
I called them back about an hour later. I was told the same thing, that the tech is responsible for the warranty work. I told them I disagreed because I had paid A-1 for the repair, it was A-1's name on the contract/receipt, the tech's business card, advertisements on TV and the internet and the one stating satisfaction guaranteed, 24 hours, Saturday, Sunday and Holiday service. I asked them to send another tech. The guy said he would speak with the supervisor and get back with me.
They called me back. He said that he spoke with the tech and the tech said that when he came out the first time he told us that we needed to replace the entire unit. THIS WAS A TOTAL LIE. I told them it was not true the tech NEVER said that. Also, the tech even wrote on the invoice everything else checked out ok. I told him I wanted to speak with a supervisor and was told he was unavailable because he was in church. I asked to speak to a different supervisor or that supervisor's boss and was told he was it. At this point I told them I did not want the original tech to service my heater because he lied and I did not trust him. He said he would send the supervisor a text and get back to me.
I waited over 30 minutes before I decided to call another company. the other company was polite and said would have someone out before 6pm today.
In my opinion, NEVER use A -1 American. YOU WILL REGRET IT. They do not provide 24 hour emergency service and their customer satisfaction guarantees and warratees are a joke.
I should have read all the reviews before ever using them. I also feel that someone should investigate them for false advertising.

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Reviewed Business
A-1 American Services
Reviewer Name
MariSan7356
Review Date
January 23, 2014
Average Rating
5

A-1 American Services is our "go-to" from this point forward!

Shawn was quick to answer my before hours emergency call. Even though I was a little frantic when I called, he put me to ease over the phone right away. He called when he was on his way, just as he said he would. Got here in hardly any time at all. He explained what the issue was, how he was going to fix it and what to do if it happens again in the future, and his recommendations if it happens again in the future. He didn't just come in, fix and run or try to charge us for something crazy. Went over all of the options. He was extremely helpful, polite and professional. Even my husband who is very picky had nothing but great things to say! Shawn and A-1 are our "go-to's" from this point forward.

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Reviewed Business
A-1 American Services
Reviewer Name
feinuklein
Review Date
June 11, 2012
Average Rating
1

Bad service

I called there 24/7 hr phone number on Monday May 28th (which was a holiday)and talked to some man and I told him I need a new Gaspack unit! He gave me another number to call to leave a message. I called that number and it said Mailbox full. So I called the other number again and no one anwsered. On Tuesday I called the office and the Lady told me she will have someone call me! On Thursday I called again, same thing all over again! Today is June 11th and still no call! I have never had bad customer service like that before!!!

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Other reviews from the web (161)

Average Rating
100

Drip, drip, drip. I tried 15 times to fix the bathtub leak myself. My wife had had enough. Me or the drip. I called A-1 American and they sent Jim from the Virginia Beach office. No more drip. Happy Wife = Happy Life.

Average Rating
100

We had been having a back flow problem from our washing machine for about a year. I would snake out the pipe and within a few days the problem would return. I called A-1 American and requested them to send someone out to look at my problem and give me an estimate on the repairs. They sent Brian out and within just a few minutes he was able to tell me that my problem was that my pipe was clogged...

Average Rating
100

My name is Dhar N. Prabhakar and live in Virginia Beach.
I recently noticed a surge in our water bill and thought there may be a leak in one of our toilets. I also heard a loud noise when I tried to open and close the shut off valve. I thought of calling a company that I had used before, but decided to try A-1 American since I saw their TV commercial all the time. I am glad I did!!

The lady...

Average Rating
100

Had an unexpected water leak happen. Called A-1 American and the young lady was very helpful with my questions and concerns. She also scheduled me for an appointment with a tech ASAP. Johnny, the tech was super informative and professional. He finished the job in a timely manner and worked with me to answer all my questions and concerns. Would recommend for all plumbing needs. Thanks A-1 American

Average Rating
100

My water heater stopped working, I contacted A-1 and they sent out a technician, Tim. Not only did Tim show up on time as promised, he did impeccable work. He was extremely knowledgeable and helped me select a product that met need sat, a price I was comfortable paying. But the best part
of the service call was his personable nature, integrity and professionalism. Thanks for a job well done!

Average Rating
20

A-1 American came out to fix my tankless water heater. $728 it still didn't work and my wash room flooded. The first service call was made in October. They never showed up. I called them back and...

Thanks!

Average Rating
100

I got some of the best service and advice from A-1 American it cost but I needed a water heater and in and out in a few hours. Very nice people. Thank you!

James deserves full credit for this sale. I called for a heat pump repair that would have costed me approximately $3000. He sold me a new Goodman system with duct work that costed me a bit more than $9000. James explained the entire…

Buryl Flythe\r
I had a leak in my air conditioner.Larry the technician arrived in a timely manner, was very professional and informative,answering all my questions.I would recommend A-1American to anyone with HVAC issues and give them five…

The service was awesome, your employee John was extremely polite and friendly, If I ever need plumbing I will use A1American, the job was done in perfect fashion.

Average Rating
20

They gave us an overpriced quote to replace a small hot water heater. Rep from A1 was quick to confirm the $75 quote fee. Only took them 2 minutes to make $75. Check around. Don't call this...

Average Rating
100

If all the people who work for you match James's quality, your company is assured of continued success. If every craftsman, manager and business executive in America matched his skill and integrity, e'd still make the best steel and automobiles in the world. James and the A-1 team have given me a best home heating and cooling system on the planet. I've lived and worked overseas for many years...

Average Rating
80

On May 20 John at A-1 American came by and installed a seat and a spring kit to both hot and cold faucets. Screw was stripped on handle but he was able to replace. Good job

Average Rating
100

Last Saturday, I called their office to request a technician check my outside air conditioning unit, as there was no cool air coming into the house.

Average Rating
100

We purchased a new kitchen sink from a big box store and their plumber told us that the sink could not be installed, it would not drain. Called A-1 American and Larry and John came out, took one and told us "no problem". They got to work, got it done and it drains just fine. I would call them again, no problem.

Average Rating
100

A1 American went out of their way to help repair leaks in the house before the arrival of my new washer. When Jeff was unable to turn off the water to the house he assisted me in calling the city to come and do repairs so he could do his work here. He went to do other jobs. He checked back with me before I had a chance to call him to let him know that the city was finishing with the turn off...

Thank you

Average Rating
100

Thank you for the fantastic service provided when our air unit went out. Larry and John came out quickly in the evening and were back first thing in the morning. It was our first time using A-1 American Services and I'm super pleased with the experience I had.

Average Rating
100

It was my pleasure to work with A-1 American Services. They came right in time to repair my water lines. The man really proved that he was honest, reliable and very smart! He cleaned up after himself and the the design was great and very ordinal. Thank you!

Average Rating
100

I had a HVAC problem that was discovered late on Friday Easter weekend. I contacted A-1 American and was scheduled for a repair on Saturday afternoon. After tryin to rearrange my schedule I realized I couldn't be here for the scheduled service. I contacted A-1 American and with no problems changed the service to Monday. On Monday Antwan called ahead and showed up on time. Antwan was complely...

Average Rating
100

We had a problem where our sink was not draining at all. I called around to plumbing companies in the area and A-1 had the best rates and the most friendly people on the phone. I booked an appointment right there on the line and they were wonderful and flexible with the schedule as I wanted my husband home for the appointment. John and Larry were our technicians and called before they...

Average Rating
100

Main drain had backed up into toilets/shower and tub at my residence. Call and placed a service call with your company. The offical assistance stated that the technician should arrive around 12:00P.M Received a call from Mike that he would arrive at my resident in 40 mins around 9:30AM. He survey the situation and commended to unplug the drain. The weather was not forgiving as it was very humid...

Average Rating
100

My experience with A-1 American is one that I am proud to post as the technician Jake was sharp. He was prompt, courteous, and professional. He made me feel great as a customer and was more then satisfied, I was overwhelmed with the job he did ripping out my split unit and replacing my furnace, coil and air conditioner. He didn't stop until the job was complete. Thank you A-1 American. You...

Average Rating
100

A-1 American is a great service. Our heater had been giving us trouble. It was 30 degrees outside and our heater was not keeping up with heating our home. We called A-1 American and we had a response the first call, a technician was at our home within an hour and our heater was working within 2 hours or fixing the problem. Same day service, and the technician was very professional. He also...

Average Rating
100

debra Johnson

Bryan was the best i had a clogged kitchen and bathroom drain on top of that the toilet in the downstairs bathroom was back up also but bryan was very professional he quoted me a price for all the work before he started and being a older woman its hard to trust people but he had that very warm trusting face and put my mine at ease doing a great job and not stopping until all...

Average Rating
100

I had a pipe freeze in the crawl space under the house. I wrapped it in silicone tape and then called A1 at 8:20am the next morning and told them "I need a pipe fixed but there's no rush, I know you're busy, " At 10:25am your guys called to say they were on the way; they arrived at 10.40 and were finished at 11:20am -- pretty quick! I also appreciated that as they came in and out of the house...

Average Rating
100

I had a drain problem. Called A-1 and they responded quickly. Brian was very friendly and professional when he arrived. He first told me what it would cost and I appreciated knowing this up front. I apprised him of the problem and he immediately set to work taking apart the sink and running a snake through the line. He checked the line to see that it was then draining properly and replaced...

Average Rating
100

My first experience with A-1 American was with compete sanctification in 2008 when they installed a new gas furnace is my house. I did not hesitate to call A-1 to replace my central air conditioner in May of this year. This, like the furnace, was installed by professional and courteous technicians and both systems have run perfectly ever since. I highly recommend A-1 American for my HVAC work...

Average Rating
100

Our day started our as a disaster when our toilet back up and over flowed What do do? Al's as in the phone book caught my eyes. Called that morning and they put me on their schedule for the day. Although they were busy, I was accommodated, and by the end of the day, after spending all the time needed to solve and fix the problem, it was resolved. Thanks very much Al, and thanks to John, for an...

Average Rating
100

We had a drain pipe that was blocked somewhere under the house that caused the kitchen sink to overflow when the washing machine drained. A-1 American was on the job about an hour after I called and quickly had the drain cleared once the convoluted nature of our old plumbing was determined from the crawlspace. Bryan and his helper were polite and carefully cleaned up behind themselves. ...

Average Rating
100

I had a sewer line issue, caused an awful smell when I used my washing machine. Called A-1 on a Sunday, Larry and John came out, scheduled a time during the daylight hours that was convenient for me to run a camera and then flush out the line that was filled with years of crud. These men were very friendly, accommodating, and professional. I am very happy with their work and have not had any...

Average Rating
100

A-1 replaced a toilet for me. I was very pleased in not only the workmanship and fair price but that everything was explained to me.

People need to do their research before choosing A-1 American Services. My heater wasn't working and the technician supposedly determined that I needed a new pressure switch and a draft inducer motor. They wanted to charge me $463.00 for the pressure switch and $1100.00 for the inducer motor. I ask that people be aware that a pressure switch cost about 30-40 dollars and takes less than five...

Average Rating
100

We had a main water line break and the pipe needed to be replaced all the way from the house to the street. Rick and Cody came, assessed the situation and explained what had to be done. They were diligent, courteous and extremely helpful. I will definitely call them again if the need arises.

Average Rating
100

Service is friendly and professional. They fixed the necessary repair quickly and professionally, and were careful to clean up during and after the repair. We will use them again!

Average Rating
20

I'm going to give them a 2-star, based only on the Estimates I received from them. Edited: Bumped down now to a 1-star based on multiple discussions with folks recently about how their...

Adam fixed my water heater, he was friendly, professional and did outstanding work. The price was with in my budget. He even took the time to see if their was a warranty on the part. it was. Thanks A1\r
Charles J.

Average Rating
100

Adam t. Was on time and had to order a part. After it was installed i had heat again! He was very nice will use again if i have to....barbara j.

I do not live in VA full-time, however, twice, on separate occasions, in the last few months, I needed emergency service on both my water heater and kitchen faucet, and both times A-1 responded immediately and provided quick, efficient and…

Average Rating
100

Curtis replaced my flapper and adjusted my water level to stop a bad leak that was costing me a lot of money. He also suggested I show receipt to water company to get a credit...very appreciative and will use again.....Earl P.

Average Rating
100

Larry at A-1 American was quick and showed up on time..will use again.

Average Rating
100

A-1 arrived on schedule worked diligently and professionally even when they ran into a problem. They solved it and showed me the installation procedure and what they were doing . cleaned up after themselves . Price was fair and reasonable for the work done. Will use again if needed.

Average Rating
100

Friendly, professional service. The workman was familiar with the cheap type of plumbing used ti construct town-homes in the 1980s and fixed the necessary repair quickly and professionally. He was careful to clean up during and after the repair. Thanks and we will use you again.

Average Rating
100

Very pleased with the service we received. We called early that morning and had a technician scheduled for that afternoon. Larry arrived on time went to work and had our disposal up and running very quickly

Overall it was a good experience. They arrived within the hour and a half and later my AC was working! The technician was very informative and provided me with helpful tips about my AC and how to get the best air flow. I would recommend…

Average Rating
100

Sean was a true professional. He was friendly, knowledgeable, efficient, and great at communicating the procedures to be done, in other works, Sean is the bomb!

Average Rating
100

Adam was sooo nice it was great customer service I felt like I was talking to a friend instead of a technician.

Average Rating
100

Bryan and his helper did the majority of the work in temperatures in the mid to upper 90's with no shade in the yard. Replaced Sewer and water lines in one day, had us up and running by the afternoon. Back filled the hole the next day, working till after 9PM.

Average Rating
100

I arrived home (5:00pm) after work to find my upstairs was 91 degrees. I immediately thought the worse. I knew I needed to contact someone, but I didn't know who. I had remembered a commercial I saw on 13 News for A-1, so I decided to call them. I called around 5:30pm that day and the tech was there a little after around 6:30pm. He opened my unit and within minutes and told me exactly what was...

Ripoff!!!!! Tried to charge $585.00 for 15 Freon charge, then an additional $800.00 to charge for leak. Called manager, who reduced Freon charge to $350.00, but would have had to pay an additional $800.00 to leak test system..

Average Rating
80

2nd time I have used these guys and this time they fixed my toilet like a champ.

Average Rating
20

I am very disappointed with our recent service call from A-1 American. Our AC quit working and the guy shows up and says it needs a thorough cleaning and that it's $1100 but he's going to give us a discount down to $800. It was hot so we agreed. All he did was take the cover off, brush off some dust and spray some stuff in there. It took all of 20 minutes. My husband confronted him about the...

Average Rating
100

Bryan did a great job! He showed up when he said he would and did a great job. Also the price was better than any of the competition. I highly recommend A-1 and Bryan B!

Average Rating
100

Jake at a-1 american was the best and we are now up and running again with our A/C I would recommend A-1 American to anyone.

Average Rating
100

I had "mist" coming from my pipes in my laundry room. I was a little weird about but A-1 American was patient and I am happy again...thank's alot.

Average Rating
100

Adam did a great job. I have used his company before and appreciate their mannerism and politeness....

I would definitely recommend A-1.

Average Rating
100

The technician who came out today was very polite and professional. He was able to diagnose and fix the problem in under an hour. He was also able to provide advice on how to take care of our unit as well as explain to me how the system works.

Good work.

Average Rating
100

These guys did a great job on my water heater. Thanks!

Average Rating
100

Good work. These guys did a great job on my water heater. Thanks!

Editorial review from Citysearch

Jake arrived on time, inspected my stuff and proceeded to give me the best sales presentation I have ever seen. By the time he finished, all the questions I should have asked were answered and all of his recommendations made too much sense to do otherwise. He completed the work the next day and the new system works great.

Editorial review from Citysearch

Without a doubt A-1 is the worst company that has ever done any work in my house. They are deceptive, overpriced, they will take as much of your money as they think they can get and will not reply to e-mail or phone calls after. I only wish I had done my research before using them, I could have saved several hundred dollars using a different plumber

Average Rating
100

Thomas did a great job....thought we had a leak in the bathroom..changed the seal out....leak was worse the next day...was not the seal but a crack in the pipe...all fixed...excellent job...thank you....

Editorial review from Citysearch

Filed on : March 29 2014

Filed by :
George Norman
5865 Beechwalk Dr.
Virginia Beach VA 23464

Filed against :
A 1 American Services, Inc.
1620 Centerville Turnpike, Ste. 113
Virginia Beach VA 23464-6500

Complaint Description:
Price Gouging - Over charging scam to get payment for service call for doing nothing.

3/28/2014
My hot water heater thermostat was kicking out so I asked my wife to call someone to replace it because I was too busy to do it myself. A-1 American came to the house and Shaun B, one of their technicians told her it would cost $511 to replace the thermostat but he...

3/28/2014My hot water heater thermostat was kicking out so I asked my wife to call someone to replace it because I was too busy to do it myself. A-1 American came to the house and Shaun B, one of their technicians told her it would cost $511 to replace the thermostat but he would give her a 15% discount and a $50 credit and replace it for $384. I was working out back when my wife told me what...

Editorial review from Citysearch

Technician, Fernando outstanding in the performance of the job completed.

Extremely personable and professional

Average Rating
100

Larry the plumber just left our house after 3+ hours of working diligently to unclog our main drain line! He was extremely personable and professional; did a great job, cleaned up after himself and will be the next plumber we call for assistance... they got a keeper in LARRY!!!

Editorial review from Citysearch

I just had a Goodman Heat and Air unit installed by A-1's installer, Jake. We recognized right away he had many years experience and knew what he was doing. Even though, we shrugged at the expense of a new unit, having priced them already, Jake was able to provide us with a well known product at a much lower cost and installed it less than 24 hours later. We were very happy and felt the difference within minutes. We are very satisfied customers!

Average Rating
100

We busted a water line during the freeze and were treated fairly by your company. The price was good and would use again if needed....T. H.

Average Rating
100

We were very pleased with your company and Ron for repairing my major plumbing problem. We will use again.

Editorial review from Citysearch

Bryan was very professional and knew his job well. It was late in the day, but he was determined to replace the water heater so we could have hot water that night. He did a great job and left the area cleaner than he found it.

Pipes burst and A-1 American was called on Friday,January 30, 2014.  They came out late in the afternoon and told me the pipes under the house had to be replaced.  They advised me that the job would cost $3,662.42.  They said they called to see if the check was good then started to do the work.  After about an hour or so they said they need a part and they would call to overnight it.  The next...

Editorial review from Citysearch

We called A-1 last year for a furnace issue. William came out and told me what the other plumbers said was not correct after one of them put a valve that didn't solve my problem. I dealt with it for 9 months. When we decided to convert from fuel oil to natural gas, I called William since he was honest with me before. I knew I didn't need anyone else, but William. He and his assistant, Wes, installed my new gas furnace and did a terrific job. They ran into a glitch and called the plumbing supervisor who came by to double check William's assertion. This kind of teamwork and professionalism is...

YOU ARE STUPID IF YOU USE THIS COMPANY...\r
THEY PROMISED FOE 3 days they would be out to fix a busted pipe.\r
Each day we called and were told they were coming. Each day they never showed and told us we were never on the…

Editorial review from Citysearch

Larry was very helpful and professional.

Professional and Courteous

Average Rating
100

We are pleased with the service work provided by their employee named Adam. I called this company because our air wasn't working right. The person who took my call was very courteous. Before he arrived, Adam called to verify our address and to let us know he was on his way. He found the problem and replaced a part. He also answered our questions. We appreciate Adam/s professionalism. In the...

BUYER BEWARE!

Average Rating
20

BUYER BEWARE! This place is a RIPOFF. I don't know how much clearer I can be, CONSIDER YOURSELF WARNED! If I could give them ZERO stars I would.||[]||[]Outrageously overpriced and they seem completely okay with taking advantage of the elderly. Pretty disgusting in my book. They took a part off the furnace (of an elderly family member) that was still under warrranty and said it needed to be...

Editorial review from Citysearch

BUYER BEWARE! This place is a RIPOFF. I don't know how much clearer I can be, CONSIDER YOURSELF WARNED!

Outrageously overpriced and they seem completely okay with taking advantage of the elderly. Pretty disgusting in my book. They took a part off the furnace (of an elderly family member) that was still under warrranty and said it needed to be replaced, without ever mentioning the fact that they would be getting the replacement part for FREE. The quote for 30 minutes work and a free part was nearly $1,000. However, they did give a senior discount of $150 to make it mid $800's. Serisouly? DO...

Would use their service again!!

Average Rating
100

I am very pleased with the service that was received by William and would use his service again. He did a great job!!!

Editorial review from Citysearch

I am a new customer and was very pleased with the service that was given by William, and would recommend him to all my family and friends. William did a great job!!!

Editorial review from Citysearch

I tried to fix a faucet and messed up. A-1 American sent out John who fixed my problem. He was so kind and so professional that I want to thank him and let everyone know how good the company is! He had to go out and purchase a new faucet for me, and he even let me choose the cost range! I HIGHLY recommend this company to all!

A-1 American is ridiculously expensive and they trap you with a $78 service call fee before you realize it.I don't mind the service call fee if their prices were competitive, which they are not.I called them to fix tub leak - simple repair involving replacing washers.I was quoted their book rate of $450 - I was astonished and declined the service.Called a competitor who did a great job for...

Editorial review from Citysearch

Bryan did a superb job, and I am very grateful for the quick, courteous, and professional service provided. They are lucky to have such a fine technician working for their company.

Editorial review from Citysearch

Larry and John did a great job in fixing the leak that was under my house. That team was very professional, GREAT JOB.

Highly recommend you look somewhere else for HVAC and plumbing services.I called them to repair tub faucet drip - had researched and knew it was likely washer and possibly stem repair.They require a $78 upfront fee.  When they arrived they quoted me $450 to do the job.  I was astonished and declined the service.I called another well established firm.  They had a free second opinion visit.  They...

Editorial review from Citysearch

John and Larry did a great job in fixing the water leak that was under my house. They explain every step of the job. Very professional team. Great job!

Editorial review from Citysearch

Good work. These guys did an excellent job on my water heater. Thanks!

Editorial review from Citysearch

A leaking Water Main Line under the crawlspace was causing me a real headache, not to mention a rising water bill. I called the A-1 Emergency Line and within 2-hours, they were at my front door. What professionals... courteous, easy o talk to, and very knowledgeable. They provided a written estimate and explained the entire procedure for the replacement. I also acquired two additional quotes from two other competitors, but A-1's professionalism and price won the day. They arrived the next morning, and they completed the job in a timely manner. I must say, that if A-1 American relies on...

Editorial review from Citysearch

The heat index was 115 in my area and it got up to 90 degrees inside. Our 2 small children and my wife's cat were not faring well. The technician who came out was very polite and professional. He was able to diagnose and fix the problem in under an hour. He was also able to provide advice on how to take care of our cooling unit as well as explain to me how the system works. I would definitely recommend A-1 to anyone needing A/C repair.

Editorial review from Citysearch

We had a AC unit go out and with 2 small children we had to get it replaced. A1 was affordable with fast service and the turnaround for the installation was professional, quick and supported by a informative staff that answered all questions.

Editorial review from Citysearch

A-1 American really went above and beyond to ensure that the work needed in my home was done efficiently and at the highest of quality. The installers explained everything to me and when there was an additional problem with my water heater, went above and beyond by calling the manufacturer to utilize the warranty, retrieving the appropriate part, and returning to complete the job. They finished my leaky faucet before I could even check to see how it was going! I will definitely be a repeat customer!

Editorial review from Citysearch

DO NOT USE THIS COMPANY. I cannot stress it enough. They are ""F"" rated on BBB. They will not give an estimate over the phone, and then when they try to price gouge with a ridiculously overpriced amount, you are stuck paying $78 for the diagnostic fee. On top of that, they will show you what you think is a written estimate (calling it a ""work order""), and try to get you to sign. When you do, and you try to cancel, they will want 10% cancellation fee!!! Look at ripoffreport.com and complaintsboard.com. The locals here (we are new) all have told us what scammers they are. It is so true. I...

Editorial review from Citysearch

I just had a Goodman Heat and Air unit installed by their installer. We recognized right away he had many years experience and knew what he was doing. Even though, we shrugged at the expense of a new unit, having priced them already, he was able to provide us with a well known product at a much lower cost and installed it less than 24 hours later. We were very happy and felt the difference in the air conditioning within minutes. Thank you and we are very satisfied customers.

Editorial review from Citysearch

I knew I needed a new heat pump package soon so I called A-1. They came out to do the work and got it done fast. Everything is working great. Good work guys.

Editorial review from Citysearch

My husband and I just got taken to the tune of $4600.00 and we plan to file a claim in civil court!! The technician came out and said we needed a new compressor for our AC unit because a ""power surge"" had ""burnt up"" the old one. Our homeowners would have covered this type of damage but, upon checking they determined that all that was needed was a replacement wire. A 3rd AC repairman came out today and confirmed what the homeowner's technician said. A1 also wanted to take our old unit away (of course they did! They can get refunds and even sell the copper from inside the unit without...

Editorial review from Citysearch

They replaced our old AC and furnace and we are very satisfied. Their techs are pleasant, knowledgeable, and honest. We need more honest and upfront people like that in the workforce and we recommend A-1 American to anyone.

Editorial review from Citysearch

This company has the worst BBB rating you can get. They over charge. Lots and lots of complaints. Do yourself a favor read ripoff reports or go to the BBB and get the truthful reviews.

Editorial review from Citysearch

After working diligently for over three hours to unclog the main drain line, their plumber just left the house! He was extremely professional and personable, did excellent work, and cleaned up when he was done. Next time we need plumbing assistance we'll be calling A-1 and requesting the same guy!

Editorial review from Citysearch

Friendly and professional services. The plumbing in our home is some cheap stuff from the 80's and he knew what to do with it. The problem was fixed fast and he did a great job cleaning up too. We would definitely use them again.

Average Rating
100

They installed a new Goodman Heat and Air unit and we are very happy. Jake the installer really knew what he was doing. He actually gave us a really good price compared to other companies we called. We are very satisfied....Janice Ambrose

Editorial review from Citysearch

A-1 American came out the day I called. The technician, Jake, was very knowlegeable and noted our old air conditioner was leaking freeon gas into the home, reason for our head congestion, sore throats and aches. We had priced a new air and heat pump and were pleased when Jake offered a large unit at much less than previous quotes. Jake was at our home early the next morning installing the new unit. Within minutes of installation, the house was already cool. We are pleased customers.

Editorial review from Citysearch

These guys are laughable; check out Angies List if you want the real story. They got the worse rated plumber award for the entire year! I am not sure how / who voted for the Va Pilot positive ratings, but I suspect it was family members of employees who were threatened to do so.

Average Rating
100

Jake at A-1 American replaced my old AC unit and furnace and was very upfront and honest. I would recommend them to anyone.

Average Rating
100

Fernando at A-1 American went above and beyond to ensure that the work needed in my home was done efficiently and at the highest of quality. He explained everything and even helped me with an additional problem with my water heater.

Editorial review from Citysearch

Tell you service techs / sub contractors to quit taking advantage of senior citizens, over charging them like 700.00 for a capacitor that should be 110.00 installed or getting them to sign a contract for new unit when they think there signing the invoice. As an owner you should have better quality control. What goes around comes around.
Call Anybody but these guys

Editorial review from Citysearch

This company has an F rating from the Better Business Bureau. If you want to be over charged by hundreds of dollars call this business, a total rip off

Editorial review from Citysearch

Please do your research before calling this company! They have hundreds of complaints of over charging. My daughter was charged over 400 dollars an hour to fix a leaky toilet! 1300 !! Check the better business bureau, they rated this company F

Average Rating
20

This is the most expensive plumbing company in the world. Before you even think of using these people check the Better Business Bureau, they have an F rateing. Or check rippedoff or pissed consumer.

MAJOR RIP OFF

Average Rating
20

If you like getting ripped off this is the place to go. Had a tech come out and charged me 426.00 to replace the capacitor. I've done it before for under 120.00. Even the BBB gave it a FAILING grade of F.

Huge rip off

Average Rating
20

RIP OFF!!!!!!!!

Editorial review from Citysearch

I had an issue with my home AC unit. Very professional and knowledgeable of what was needed. Diagnosed and fixed the issue within 30 minutes.

Editorial review from Citysearch

They don't have enough bad words for this rip off. It's unbelievable how bad this company is. They told my daughter that a PVC toilet flange was against code and charged her 1300 dollars to replace it. Not only are PVC flanges code, they are the preferred method. They spent 3 hours replacing this flange which according to other plumbers should cost no more then 300 dollars. Unfortunately my daughter didn't research this company or she would have found that they have an F rating from the BBB and several complaints to the licensing board and is listed on the Rip Off Report
Not to mention all...

Editorial review from Citysearch

A-1 installed a water heater at my house recently. Their techs were very friendly and knew a lot about what they were doing. They ordered the tank and it didn't take long for it to be shipped. When it came in they had it installed that day and it's running great. Night and day difference from before. I would recommend A-1 American without hesitation.

Average Rating
20

Air conditioner not cooling. They said over $400 to fix. My wife said ok. Then they said new part did not fix the problem she asked to see it. He showed her the capacitor and said it did not fix the problem. They said whole new system needed just over $5600. I replaced the capacitor ($15) it now works fine!

I really like how they do things!

Average Rating
100

They came out soon after I called them, had a look at the problem, and gave me a price before starting the work.

Editorial review from Citysearch

I really like how they do things! They came out soon after I called them, had a look at the problem, and gave me a price before starting the work.

Average Rating
100

Brian replaced my old pipes in my shower and helped with my water heater...great job Rose G.

Average Rating
100

Bryan did a beautiful job. My plumbing was really old and needed some TLC. W. Scallion

Editorial review from Citysearch

Called A-1 to come out and snake my outside drain. They were only here 10 minutes and charged me 800.00.Outrageous. I ended up calling back just to inquire the price and they said it would only be 200+ if they could get it fixed within an hour. I can't believe they overcharged me like that. I will never ever use their services again. The only reason why I called them in the first place is because they give military discount, but I see that they really don't look out for the military. To all my fellow servicemen and women, beware of this company..

Editorial review from Citysearch

A-1 American was on time and did a great job. They gave me a lot of information about what they were doing. I recommend them to anyone.

Average Rating
20

i.e.,Our outside faucet developed a leak and my husband called A-1 American for someone to come out and fix it. First the technician that came out was late. When he got here he looked at the faucet and said it needed to be replaced. He quoted me a price (way over priced I thought) and I contacted my husband and he said to go on and have the work done. The technician said he had to leave and get...

Editorial review from Citysearch

Such a great business! I always appreciate a very professional as well as courteous team to get the job done.

Editorial review from Citysearch

Your company over charges customers. After you charged us $645.00 for a 50 minute job I checked Angie's List and found 16 complaints about how you over charge customers and the BBB no longer endorses you. How can you sleep at night knowing how you take advantage of people????

Editorial review from Citysearch

I called A1 American to fix a leaky pipe. They quoted me an outrageous price, but because my laundry room was leaking I agreed to have the work done. I didn't realize it was such a simple repair, less than one hour of work and 1 pipe replaced and I was charged $500. When I called to question the bill I was treated and rudely and my concerns were dismissed. I will never use their services again and would strongly discourage anyone else from using them.

Editorial review from Citysearch

Our outside faucet developed a leak and my husband called A-1 American for someone to come out and fix it. First the technician that came out was late. When he got here he looked at the faucet and said it needed to be replaced. He quoted me a price (way over priced I thought) and I contacted my husband and he said to go on and have the work done. The technician said he had to leave and get the part and he would be back. I waited for two hours and finally called the company. The girl on the phone said that maybe he had to stand in line, then she changed her mind and said that he was on his...

Average Rating
60

Chris was nice and fixed my leaking pipes pretty quickly. K. Oldham

Average Rating
100

John was quick and friendly and fixed my kitchen faucet without alot of hassle. M. Feit

Average Rating
80

Jeff did a good job with little aggravation and a decent price....Dan Esposito

Average Rating
100

I was very pleased with Mr Souza on how he replaced my toilet and charged a fair price He also explained everything to me.....Marth Shea

Editorial review from Citysearch

I was so pleased with the level of service my wife and I received from A-1 American Services. The quality of workmanship was impressive and both technicians were very professional throughout the job. We highly recommend your company to our friends and relatives.

Editorial review from Citysearch

A-1 American's friendly staff did a thorough and complete job with the repairs. They left a tennis ball for my dog too and he loves it! Their magnet is on my fridge for easy access.

Average Rating
80

Jeff and Randy were great. They fixed my toilet quickly and at a fair price.....Patricia Budz

Average Rating
100

Given Phil a five star rating and Don for courteous and professional service.....Mrs Ward

Average Rating
100

James did an excellent job of removing my old HVAC system ..He is excellent and ambitious. We will use again......Don Evans

Average Rating
100

Darrell at A-1 American fixed my Washing machines and was very nice.....Gaynelle Newton

Average Rating
100

John at A-1 American repaired my kitchen water line and was exceptionally friendly.....Connie S.

Editorial review from Citysearch

I called A-1 because my disposal was backed up, the guy arrived first thing in the morning and the problem was solved within 30 minutes. He explained what caused the problem, was very courteous, and guaranteed his work. I am VERY satisfied! I will definitely be calling them again when I need help!

Editorial review from Citysearch

a new sink,faucet and drains were installed ina very quick,professional way by James.
I am very pleased with the work.
George Wilson
Chesapwake,VA.

Editorial review from Citysearch

I made the usual mistake of a DIYer...I overestimated my ability. On a late Saturday afternoon, I removed the control handle from my shower...water everywhere and I couldn't get the handle back on.

I called A-1, spoke directly to the plumber on call and explained my situation. Within 30 minutes, Bryan and his assistant were installing a new handle. They were polite, professional and efficient and left the bathroom spotless.

I have never ""had"" a plumber, but I do now. A-1 is an appropriate name.

Editorial review from Citysearch

I was able to get my water leak fixed thanks to Bryan. He came out when he said he was going to and got the repair done quickly.

Editorial review from Citysearch

Mark was very courteous. I used to sell Real Estate and so I know ow important customer service can be I will tell all my friends to use A-1 American.

A-1 American, Va Beach, Va. Plumbing service review

Average Rating
100

I was very pleased with the service Larry provided. He was punctual, professional and informative, and resolved my plumbing problem. I would definitley recomment A-1 American to my Family and Friends.

Thanks to Brian he was able to get my water leaked fixed, came when he said and was able to repair right away.

The hot water heater went bad and I could not address this myself so I went to the yellow pages and plucked A-1 American's number out. A technician called me back and after providing a detailed description of the problem he informed me that the company policy prohibited over the phone estimates and that for a $78 fee he had to come out and assess the problem. I told him sure, come on out.Once...

Sequence

As you found, you really need to get quotes BEFORE the job instead of AFTER the job when it's too late.

Bottom line:  This company over charges for their services.  DO NOT USE THEM.  I had them replace a shower valve and they charged $175 to gain access through dry wall (I did it myself in 5 minutes), $260 for the valve (I purchased a high quality one at HD for $130), and $940.50 for labor (it took exactly one hour).  Total: $1375 !!!  You have got to be kidding.  I subsequently checked with 4...

GREAT SERVICE

Average Rating
100

Recently i had a new heating system and hot water heater installed. Their attention to the smallest detail impressed me. Sending out inspectors prior to installation and then after installation to make sure the job was done correctly was a plus. Even when extras parts were needed, their one price did not increase. Very professional...kevin h

Excellent work!

Average Rating
100

When I saw the technician I thought he looked a little young. I'm glad I let him continue with his work. John W. did a FANTASTIC job with my air conditioner. He arrived promptly and was not in a rush. He told me exactly what was wrong with the unit and what he had to do to fix it. My highest recommendation for this young professional. He is as good as they come, and I'm glad A-1 American...

A1 American showed up at my house in July of 2012  to find out why my  outside ac until was not working, Within 5 mins the technichian found that my fan motor was bad. he stated i have one in the truck and it will cost you $2200.00 for the repair, i said that is really expansive and he said, " well with your military discount and i will throw in a free starter it will be $1600.00. He also...

RIP OFF DON'T USE!!

Average Rating
20

RIP OFF RIP OFF RIP OFF, Bottom line I was going to get charged 354.13 to replace a part I ended up paying 9.79 at home depot. My brother in law replaced the inside part of my toilet in less than 10 minutes. I still got charged 78.00 for them to try and RIP MY FAMILY OFF SOME MORE!!!!! JEFF and RANDY are crooks, I may set them up with WAVYEWS 10!!!!! Please believe me I never complain like...

I have been an insurance adjuster for many years now and when I see a plumbing invoice from this company, it usually makes me very upset. Most insurance companies do not cover plumbing repairs, but pay for the resulting water damage. Therefore, the customer is stuck with the bill. I reviewed an invoice in March 2012 from this company for a one hour repair to a polybutylene pipe under a sink. It...

Consistently efficient and professional!

Average Rating
100

I had my HVAC System installed by A-1 American 5 years ago. The few times I had issues, they took care of it right away. I?ve used them for a few bigger plumber issues as well, both in my house and my rental property. Their techs and…

It's fixed!

Average Rating
100

I called A-1 American after another company failed twice at repairing my heating system. The A-1 American office person (Mary?) was understanding and friendly. She listened patiently when I told her about my frustration. I had a technician…

No complaints!

Average Rating
100

I called A-1 American for some plumbing issues in my master bathroom. Larry and his helper took care of the toilet and fixed the shower as well. Everything's working and they left the place clean - which my wife appreciated.

Heating fixed!

Average Rating
100

Jake did a great job: courteous, professional, knowledgeable. The guy who inspected the job after him was thorough and took his time to check everything. I'm happy with what they did.

The heat is on!

Average Rating
60

The workers were never here when they said they would be. I'm not saying they were a little late... they were hours late without calling to say they were running behind schedule. So my schedule was totally disrupted for 4 days, but since…

Average Rating
40

Quick courtius service.Upfront price disclosure But---six hundred and ninty dollars for one hour of labor is unreasonable

Do Not Use This Company!!

Average Rating
20

My heat went out this winter and i called A1 american to come out to try and repair it. They looked at the unit for about 5 minutes then told me that all the wires were burned up and the whole unit was completely ruined. They said the only…

Don't Invite Them Into Your Home

Average Rating
20

I was a fool for calling only one HVAC company.

Service

Average Rating
20

They are terrible I paid over $5,000 in April 2009 for a brand new unit less than 9 months later after returning home from vacation on 1/3 with 2 small children to a house that was 37 degrees I was told not by one, two or even three technicians that I would have to wait until Monday to have someone come out and do the work. DO NOT USE THIS HORRIBLE COMPANY!!!!!

Mr. Lyod Brown was assigned to a repair call for a leak in a crawl space of house I rented out because the market is too bad to sell. He called me and stated it was a $78.00 service charge for the estimate but that it would be applied to the bill if he did the work. He did not contact me with the estimate, instead he did the repair, which took about 35 minutes and then, according to the tennets...

Contacted the company to get a tech out to service my heat unit. Called and requested a 1000 appointment time. Lady on phone said okay, quoted me a $78 fee for determining the problem. Made arrangement to be off work and be available.
1000 appointment time comes, no tech. 1100 comes, still no tech. Call the office to find out information. Lady attempts to contact tech, no answer. Comes...

Warning, Warning, Warning!!!!!!!
Whatever you do please stay as far away from this business (for lack of a better word) as you possibly can! I am sad to say that I worked at this organization for several months. I have personally witnessed their many and varied unscrupulous business practices. The office manager, Mr. Steve Nash, is a chronic liar. He has, on several occassions, told irate...

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Business description (19)

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no business

Emergency based heating, air conditioning, and plumbing company with no overtime charges. Evenings, weekends, and Holidays. Flat rate pricing. Provide service 24 hours a day, 7 days a week. We sell and service all major brands. Free estimates for new HVAC, not for plumbing. Class A contractor. Offering senior and military discounts. Locally owned business since 1997. Veteran owned. Servicing...

Best Option Restoration of Camden is committed to serving you and your family no matter the disaster. Our team is chalked with experience, knowledge, and the equipment necessary to make sure your home is recovered and restored.

Since 1993 the company has been providing Mailing Service.

A-1 American Services provides HVAC services in Virginia Beach, VA. Call them at 757-453-4232 for more details.

A-1 American Services was founded in 2010. A-1 American Services specializes in Plumbing, Heating, Air-conditioning.

Tags

A's Seen On TV
American Values
Cleaning & All Plumbing Repairs
We Support Our Military & Seniors With Discounts
$60 Off Residential
Sewer & Drain
Senior Citizen & Military Discounts
Water & Sewage Pumps
High Pressure Sewer Jet
We Service All Brands
Experienced Master Technicians
Cleaning & Replacement
Slab Leak Specialists
Carrier
Heating
$400 Off Commercial Drain Cleaning
Emergency...

Tags

Air Conditioning & Heating
Repair Specialist
Dual Zone Systems
Gas Furnaces
With A New Energy Efficient Heating & Air Conditioning System
Reduce Your Electric Bill Up to 50 Percent
With A New Energy Efficient
High Efficiency Heat Pumps
Repairs On All Makes & Models
Air Purifiers
Serving All Cities
Dual Fuel Systems
Fast Emergency Service
York Heating and Air Conditioning
No Overtime...

A-1 American Services can be found at Centerville Tpke, Unit 113 1620. The following is offered: Plumbing Contractors, Heating, Air Conditioning. The entry is present with us since Jan 6, 2014. In Virginia Beach there are 100 other Air Conditioning. An overview can be found here.

A-1 American provides complete air conditioning, heating and plumbing services. A-1 American has its roots planted deeply in Hampton Roads. We started the company in 1987 with a single Toyota pickup truck. Today, our company has grown to a staff of sixteen plumbing and H V A C technicians, a master plumber, a master mechanical heating and cooling and a master gas fitter. Our mission statement...

Need a local plumber? Call now for fast, reliable service for all your plumbing needs.

A-1 American began over 27 years ago on January 31, 1987 when our founders retired from the US Navy. The Navy emphasizes both personal and professional integrity, and those principles have been a part of the company ever since. Since serving our first customer, we have been helping HVAC Hampton Roads customers stay comfortable in their homes. A-1 American continues to serve each and every...

Tags

Emergency Heating

Emergency Air Conditioning Service All Cities

Pumps Service & Repair

24 Hour Emergency Repair and Replacement of Plumbing, Heating and Air Conditioning Systems. Boiler Repairs,pumps, leak detection and sewer and drain cleaning.Charge by the job not by the hour.Experienced Master Plumbers and HVAC Technicians.Class A ContractorIn business Since 1987Financing AvailableMilitary DiscountsService on ALL makes and Models 180 Days as same as cashHeat Pumps furnaces...

Best of the Best 2011, 2012 and 2013! • Emergency Service. 24 Hours a Day, 7 Days a Week. • No overtime. You pay by the job, not by the hour. • A-1 American provides complete air conditioning, heating and plumbing services. • Repair, service and replace all major brands. • Experienced Master Technicians, Master Plumbers and Class a Contractor . • Financing Available. • Over 25 years of...

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