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R & M Used Tire & Auto Repair

3985 George Washington Mem Hwy Hayes VA 23072
(804) 642-3713
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Reviewed Business
R & M Used Tire & Auto Repair
Reviewer Name
Colin Walton
Review Date
September 03, 2013
Average Rating

Do not go!!

Do not go there!!!!! I went there for two tires, they didn't have my size so i went one below. I was then informed instead of their normal 35 dollar charge i'm also being charged 5 dollars per valve stem. Ok no bill is 83.12. So 41.56 per tire. I pay the bill. The tires looked ok, with ok tread but a small amount of dry rot. This was day 1., tires were installed and i left no problem. Day 2 tires are leaking air badly have to bring them back. When i get back both tires are removed and resealed to the rim. And this time he puts them underwater to check for leaks. ( which he failed to do the first time.) so far so good. Two days later i've got a low tire and my car is riding like garbage, it shakes really badly at 60. So i go back up there. Day 3, i told him there was something wrong with the tires because they were shaking my car so badly, he informs me to come back tommorrow, and he will personally get me two good tires to replace the defective ones. No problem, so here is day 4 i go up there and the first thing he does is ask me what size they were, i tell him. And he sets aside 2 tires. Then he pulls the 2 tires off my car and puts them on the balancer, he informs me this one tire is good. Reading 0.0 he says. Ok. So now he puts the other one on there. It's all messed up. He claims that there was a dent in the rim that wasn't there when he balanced before (it must have magically appeared 4 days later.) i have not driven my car except to and from his repair shop. Wow. So he balances out the dent in my rim and reinstalls the tires. Then he informs me there will be a charge for the balancing on the one tire with the bent rim, and heads inside to write me up a ticket. I said i saw the rims and that one was bent when he balanced it originally. He said it wasn't. Then he told me i was completely wrong and proceeded to argue with me over it. Then he yelled just leave, and not to ever come back. In front of customers. I cannot believe i was treated this way. I would have had no problem paying the balancing charge but to tell me my account of events has zero creditability is pretty low. So save yourself some trouble and goto another tire shop. I find it ironic and a bit of a sign that the one other customer that was there was back because the two used tires he had gotten failed a state inspection. Imagine that!! Do not go to this tire shop. Terrible service from the technician doing the work. Go somwehere else!!

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Other reviews from the web (2)

Average Rating

I needed help with a blowout after hours. They opened up and turned on their machines. Tire changer was fast and very nice.

Have taken my vehicle here for...

Average Rating

Have taken my vehicle here for years and don't have any complaints. They have great used tires and very good prices on new as well. I have recommended R&M to everyone I know.

Business description (1)

R & M Used Tire and Auto Repair can be found at George Washington Memorial Hwy 3985. The following is offered: Automotive Manufacturing. The entry is present with us since Sep 9, 2010 and was last updated on Nov 14, 2013. In Hayes there are 1 other Automotive Manufacturing. An overview can be found here.

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