Status: Closed
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Help us make it rightVery impressed from the beginning. We wanted something special and over the top, without breaking the bank so to speak... Great price, great service, and without a doubt, an awesome pool! FIVE STARS FOR A FIVE STAR COMPANY..... I recommend to ask for Mr. Noel and his crew.
Tried to buy and have a new pool liner installed. They promised that the liner would be in on Wednesday and they could install that day or the next. Did not receive any calls on Wednesday saying the liner was in. I finally called them on Thursday morning was told they could install that day and they would call me back, three hours later no call, called again and they said they had set up installation for Friday (even though I specifically told them I would not be home that day). Said they would try and get someone out Thursday night would call me right back. 2 hours later no call. I finally went down and demanded my money back.
If you want good customer service do not use this business. They will tell you what you want to hear to get your money and then not follow up on their word. I'm surprised they are still in busniess.
This company is a disgrace. They take your money gladly and provide no service. It is a wonder that they are still in busines. Stay away, far, far away. (Edited May 03, 2010)
Polynesian installed our pool and did an outstanding job with the pool BUT NOT THE CONCRETE. They hired a company that did a poor job. We paid about $10k extra for stamped and colored concrete and it cracked horribly and the coloring was so slippery and chipped it looked bad and was unsafe. We brought an independent expert out who told us that it was a ""hot Load"" of concrete, whatever that means and needed to be replaced. Dennis (the owner of the concrete company) refused and Polynesian told us it was not their problem. Very unprofessional.
They subcontract the parts...
I've been pleased with the work of Polynesian pools in the past but the service department is HORRIBLE! Not only was I unable to get a simple answer to a simple question, but he (service-man) continued to cut me off mid-sentence consistently! He seemed to get very frustrated and would repeat himself over and over, as if to hear himself speak. He continued to speak in slang for no apparent reason at all (""that's how we roll"") when asking if a motor could be replaced in my hot tub. When I asked him if I could finish my question, he would put me on hold for several minutes at a time only...
Polynesian installed our pool and did an outstanding job! They subcontract the parts (digging,assembly,electrical,concrete and etc.) The crews were generally professional and respectful but be patient as whatever timeframe Polynesian gives ...
Not sure why some of the other reviews are negative, but my opinion is the exact opposite. They are approximately 80% complete with my installation (as of 20 June 2012) and I can't say enough about their amazing service. Everyone involved has been extremely knowledgeable and courteous. We have always been kept in the loop every step of the way. The crews are respectful and approachable. As they were constructing the walls they noticed a slight crack in one of the panels and brought it to my attention. Without hesitation they immediately ordered a replacement. They also make the extra...
Thanks for taking the time to answer all my questions. I know there were a lot of them. The Polaris runs like new again! Thanks
Polynesian Pools can be found at Virginia Beach Blvd 2980. The following is offered: Pools, Spas, & Saunas. The entry is present with us since Sep 7, 2010 and was last updated on Nov 12, 2013. In Virginia Beach there are 35 other Pools, Spas, & Saunas. An overview can be found here.
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