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Help us make it rightPC Alternative's is a local computer business that fixes laptops, Macs, tablets, iPads and even desktops and has been serving all of Hampton Roads since 1997. Contact us anytime at 757.689.2889.
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* PC Support & Repair
* Virus & Security Protection
* Troubleshooting & Diagnosis
PC Alternatives, Inc. is a local computer support, services, and sales company that has been in business and serving Virginia Beach, Norfolk, Portsmouth, Chesapeake and the rest of Hampton Roads since 1997. We provide computer and laptop support and repair,...
We have been providing professional technical support & services (both In-house and On-site) for homes and businesses in Virginia Beach, VA and all through out Hampton Roads since 1997.
I was completely blindsided by the invoice that was just over DOUBLE what he originally quoted me. When we talked on the phone he said that there fee structure was $129 FLAT FEE regardless of how long it takes to fix the problem. During the first phone conversation, Matt who is the owner, agreed to match the price quote I had gotten from another competitor for a FLAT FEE of $99. However, when I got the invoice before the work was complete he had erroneously charged me $149, which included $129 (not the $99) and a $20 travel fee that had never been previously discussed or disclosed. When I contacted him to discuss the discrepancy in the billing he claimed that he 'forgot' about the agreement to price match and must have 'forgot' to mention the travel fee as well. I was willing to acquiesce that he really had forgotten to mention the travel fee if he was still willing to honor the original price match quote. The work that was discussed was done, and afterwards I received a bill...not for the $119 agreed upon (which included the travel fee) but for $204!!!! He actually listed the "flat fee" of $99, $20 travel charge and....get this....then charged me a separate "on-site technical support" fee for $85.00. I called him immediately about this, and he had enough nerve to say that because it took more than 1 hour (it took 2 hrs) they charged me the tech support fee. I told him that that is not what a FLAT FEE is, and that he should have let me know that. He also said that they did 'additional work' not previously discussed. This is 100% absolutely FALSE. Everything that was done had been mentioned in our verbal conversation that occurred not even 1 hr before his tech, Sean, came to do the work. I told him that if anything that was done was not covered by the flat fee that I should have been made aware of that BEFORE the work was done...not after. That's akin to a car repair shop fixing your car and charging you for the 'extra' work they did without even telling you about it beforehand, telling you how much it would cost, or asking whether or not you want to proceed. WARNING...Do NOT....EVER....trust this company to do work for you!!! Deceitful, Deceitful, Deceitful billing practices is all I can say!
I am thanking this repair shop for giving me the best service for my computer. It is now working as normal and I could not be any happier.
the ultimate they were spot on and real professional service out of the world thanks gang,
Best store ever fixed my computer screen and key board at a great price.
They service was great and fast!!!!! The tech fixed my Xbox 360 and they normally just work with laptops and cellphones. Also the prices are reasonable! I would recommend everyone in the area to...
Very fast, and quality service, but low cost. Thank you PC Alternatives, Incorporated!!
We have been providing professional technical support & services (both In-house and On-site) for homes and businesses in Virginia Beach, VA and all through out Hampton Roads since 1997.
Computer Repair Computers Computer Diagnostics Computer Service Computer Repair Service
Since 2007 the company has been providing Computer Installation.
PC Alternative's is a local computer business that fixes laptops, Macs, tablets, iPads and even desktops and has been serving all of Hampton Roads since 1997. Contact us anytime at 757.689.2889.
PC Alternatives Inc provides Electrical services in Virginia Beach. Call them at 757-689-2889 for more details.
PC Alternatives, Inc. is a local Virginia Beach computer company that has been providing professional technical support, services and sales (both In-house and On-site) for homes and businesses all through out Hampton Roads since 1997. We specialize in everything from virus removal to replacing cracked LCD panels on laptops. Our main niche is that we can generally offer same day or next day...
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