Paper Planet

Terrible customer service

My initial trip to Paper Planet presented my mom and I with terrible customer service. No one even wanted to help us. However, someone finally did, and the product being fully customizable, I chose to go ahead and proceed with making my invitations. From there it went downhill. I live three hours away and had to go back on 4 occasions to look at "proofs". When they say proofs they mean colors thrown together and e-mailed to you, they do not mean a hard copy form. Marissa, the girl who did my order, said, "yes next weekend you will have a completed proof to look at" I travel the 3 hours the next weekend, and I don't even have a completed RSVP card to look at! The response of the owner was "you chose to drive three hours" and "you were in town anyways that weekend" and "the customer is not always right" I requested a refund of my deposit but I signed a "contract"..however nowhere in the contract do they allow for bad customer service. Julie West the owner, said that they were a new company and weren't perfect the first time, later she said they had been open for 10 years. I was notified that my invitations were ready for pickup, but with the terrible ice/snow/freezing rain Texas received I was not able to pick them up, and living three hours away I had to work it into my schedule. When I turned them in to the BBB, Julie's response was that I waited 3 weeks before pickup. Also she said that I paid for them - as if that makes them alright. Of course I paid for them; I am a bride, I have to get invitations out. I couldn't get my deposit back, so either I was out over $200 with no invitations or go ahead and pay the rest and get the invitations out. Spending almost $500 on only 80 invitations should have been and indication of my buying power, and they should have been a lot nicer. My grandparents have a 50 yr anniversary coming up this year in July which would have been at least 200+ invitations - you figure $5.25 an invitation at at least 200 invitations..that is over $1,000. That is just one instance that I would have used them and spent my money there. Now I will take my money elsewhere and make sure that everyone invitation/stationary store I use in the future or every bride I come across knows that they will be treated as less that if they choose to buy from Paper Planet. I think Paper Planet should consider their customers and realize if we spend $500 on 80 invitations we are likely to spend a lot more money with them.

These are just some of the highlights from my experience with them. There are many more.