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Help us make it rightAuto Detailing: You're particular about the car you drive. You should be particular about the care it receives. With exposure to the elements and daily pollutants, your investment may deteriorate with time, decreasing its value and beauty. Our goal at Details is to preserve your vehicle and have it looking its very best. For more than ten years, we have maintained the highest standards of care...
We have been servicing the local power equipment industry for over 40 years, specializing in small engine repair and parts sales. We also ship parts Nationwide.
Horrible service! Scheduled an appointment through the Home Depot Extended Warranty Program to have my ride-on lawn mower serviced by this company. After a missed appointment and several unreturned messages to Murphy's I called Home Depot to complain.
Even though every attempt I made to contact Murphy's Inc. resulted in getting their voicemail, Home Depot was somehow able to track them down. So instead of Murphy's contacting me directly and apologizing for the situation, they told Home Depot that because my mower wouldn't start that it probably wouldn't be covered anyway and besides it was too far for them too travel. Seriously?
First of all, how do you diagnose the problem without even looking at it? There are several parts that are under warranty that could cause a mower not to start. Plus wouldn't the majority of calls Murphy's receives for warranty work be for mowers that don't start? Do they just ignore those customers as well.
Secondly, why is my area listed as one of the areas Murphy's services if its too far to travel? or more importantly why wasn't this communicated to me or Home Depot when the appointment was scheduled. Instead they chose to string me along for days with a broken mower and force me take time off from work for an appointment that never happened.
Home Depot was extremely apologetic and seemed rather embarrassed for referring this company for warranty work and has since scheduled my repair with another local company. So perhaps its a blessing in disguise because if their repair work is anything like their customer service I would have been in big trouble.
My interaction with Murphys Inc was truly one of the most astoundingly bad experiences I have ever has as a consumer. I brought my snowblower into this location in May of 2015, as it was an authorized repair location for my particular brand of snowblower (Green Works). Despite being within the warranty time frame, and the problem needing repair being caused by a failed part, they initially...
Would give them zero stars if possible. If you love to get screwed over and ripped off then this is the power equipment repair service for you. Charged more in repairs and then if I bought the same piece of equipment new. Very surly attitude and when he told me there was a $25.00 diagnostic fee he forgot to …
I have had two separate interactions with Murphys Power Equipment. The first, several years ago, I simply ordered parts for a generator I had bought elsewhere. Someone helped me with an exploded diagram, we identified what I wanted and it arrived a few days later, no problem.The second was last …
Horrible service! I wish this website would allow me to give zero stars! I scheduled an appointment through the Home Depot Extended Warranty Program to have my ride-on lawn mower serviced by this company. After a missed appointment and several unreturned messages to Murphy's I called Home Depot to …
These guys have gone downhill. Service was good in the past. This year my mower took nearly 3 weeks to get a new carb, my trimmer has been sitting for over 2 weeks for a new recoil. Evidently they didn't get my 2 phone messages telling them to order the part and do the work. The owner is nice enough, his son too. The mechanic is crusty, unfriendly and shouldn't answer the phone....ever. ...
Auto Detailing:
You're particular about the car you drive. You should be particular about the care it receives. With exposure to the elements and daily pollutants, your investment may deteriorate with time, decreasing its value and beauty. Our goal at Details is to preserve your vehicle and have it looking its very best.
For more than ten years, we have maintained the highest...
We have been servicing the local power equipment industry for over 40 years, specializing in small engine repair and parts sales.
We also ship parts Nationwide.
Tags
Weedeater Lawn Mowers
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