Status: Closed
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Help us make it rightAt Mechanical Service Company, keeping our customers comfortable has been our mission from day one. As a family-owned, community based company, the MSCO team is driven to provide practical, affordable heating and cooling solutions to our friends and customers in the Virginia Beach, Norfolk, Chesapeake, and Hampton Roads areas. Through the years, we’ve expanded greatly to meet the growing needs...
Recently my 3-1/2 year old unit went down so I called a new company because I have been dissatisfied with the company that installed...
I called MSCO!!! They scheduled my service call around my schedule. the technician diagnosed it as a bad board and made a temporary repair in order to keep us warm until they could get the part. Turns out the system that the other company installed was older then 3-1/2 years, the board was not available and the original company never registered the warranty. They sent out a consultant to discuss my options; he was very knowledgeable and and never pressured me. I opted to go with a new Trane system. MSCO installed the new package system and even made some minor repairs to my duct system!
To sum everything up... Everyone I talked to from the office personnel, the technician, the consultant and the installation crew were polite and professional. I could tell I was dealing with a company that knew that customer service is the most valuable asset.
I bought my Trane from MSCO. Unless you buy their annual maintenance contract you will not be a priority. It took 6 days to get tech. To house. Inquired and told I was not on priority list.
4 star
Recently my 3-1/2 year old unit went down so I called a new company because I have been dissatisfied with the company that installed... I called MSCO!!! They scheduled my service call around my schedule. the technician diagnosed it as a bad board and made a temporary repair in order to keep us warm until they could get the part. Turns out the system that the other company installed was older...
For all your heating and air conditioning needs in Virginia Beach, Hampton Road and Norfolk areas, you may rely on services offered by Mechanical Service Company. Our staffs can also cater to various plumbing and electrical needs. You can pick from available finance options for air conditioners and HVAC systems. You may talk with us to get details on finance option or earn about the available...
Msco is located at 805 Seahawk Cir # A, Virginia Beach, VA. This business specializes in Heating Ventilation & Air Conditioning and has 1 review(s) with a star rating of 5.0.
Heating, Cooling, Plumbing, Electrical, Crawl Space Encapsulation. 427-0016
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