Michael L Gross MD

Will never go back!

I will never go back! Every appointment I've ever had resulted in waiting at LEAST an hour, even when I chose the first appointment of the day. At my last appointment, I waited 1 hr and 45 min, only to hear through the wall, Dr. Gross on a personal call inquiring on how he could get kosher bagels delivered for a Bar Mitzvah in JANUARY. My appt. was on 11/9/15, NOT that it should matter. He had a patient waiting almost 2 hrs and had the audacity to make a personal call, and loud enough for me to hear it in the next room! I walked out but not without letting the receptionist know exactly why. I told her how long I had been waiting AND what the doctor was currently doing that resulted in my walking out. I said my time is very important and I had work to do. The next day I called, and had to leave a message for "Pat" the office manager, said I was a patient and that it was very important. She NEVER called me back. While I was waiting in the patient room, I posted on Facebook what was going on but NEVER said where I was or Dr. Gross' name. Ironically, a colleague posted "You must go to my old doctor. Was it Dr. Gross?" I also now see that his average ratings are 2-3 and I am NOT surprised. I am only upset that I did not check those first. My mother had referred me to him and I referred 2 personal friends of mine. Needless to say, they have all had the "waiting" issues and none of us will be going back to Dr. Michael Gross.