Koontz Paint & Body Works INC

Don't Waste Your Time or Money

Highly unprofessional place of business. Went to get an alignment and axle change on a small sedan..it ended up taking 7 days total ( I was initially told 1-2 days). Ridiculous. Only went here because it was the closest and backed by my insurance. I had to pay out of pocket for a rental car, and was initially told it would take 1-2 days. I called on the 2nd and they had not even started to fix my car...and could not even give me an estimate write up date...sketchy. I ended up having to treat them like a child and call them every day to make sure they were clear on what to do and what their status was. I was constantly placed on hold for 20 minutes at a time (annoying because I work a full time office job). They stated they were initially unclear as to what I needed done, and what insurance said, but if that was the case they should have straightened that out on their own time, not while I have to work and pay for a rental car myself for 5 extra days.They were not done 3 days later, causing me to rent the car for an extra 4 days. On the pick up day, Renee was very rude, I , and other customers, could over hear her talking to my insurance wanting me to pay further. Koontz already got $4,000+ for the axle and alignment. My insurance said they charged $44/an hour for "labor" which then dawned on me as to why they took so many days to "fix" something my dealership could have done in half a day. And the nerve of them wanting to get me to pay an extra deductible (My insurance reps told me I was not responsible) while I already paid $350 for a rental, out of pocket. All in all, I just wanted to save someone else the time and headache from going here. Seriously go somewhere else, unless you have 2-3 weeks to waste waiting for "work" to be done at $44/an hour. I am also going to ensure my insurance takes them off of their list so others won't have to experience the same c@!p.