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Automotive Dealership
At Kearny Mesa Toyota, we believe in the quality and capability of the Toyota brand. Therefore, we're proud to be home to a great selection of new Toyota cars, trucks, and SUVs in the San Diego area. Whether you've got your eye on the Toyota Camry, the Toyota Corolla or the Toyota Prius, give us a call or stop by for a test drive today!
Kearny Mesa Toyota advertised a specific price on a vehicle in stock, which I was made aware of by the fleet manager. It was advertised for Sunday, but the fleet manager extended the offer to me in writing (by email) while I got a cash down payment and loan approval from my credit union. He also offered to add leather for a written agreed upon price. Within 38 hours, I had the cash downpayment and loan approval. I went to the dealer and accepted the fleet manager's offer. The vehicle was still on the lot and they took me for a test ride. The sales manager told my salesman that the offer I'd been given had expired on Sunday. I explained the written agreement to extend the offer and the leather price. The sales manager said the leather price was incorrect and it would be an additional $198 dollars. I said that wasn't the agreed price, but I'd accept the change. He said he'd have to call the GM about the other agreement. About 20 minutes later the sales manager said the offer would not be honored. He said the fleet manager did not follow protocol and did not get approval to make the offer. He acknowledged that the agreement had been made, because the sales manager checked the fleet manager's email. But, they still would not honor the written agreement. I took a day off work to make this deal and spent 5 hours on the lot with my wife and young child to have them refuse to honor a previously written agreement. They said they could make the deal if I paid an extra $1300 or so dollars. I explained that I felt the actions of their fleet manager was beyond my control, but a written agreement had been made. If nothing else, customer service would dictate their honoring this agreement. They said no and we left. We were stunned at this blatant rescinding of an offer by their fleet manager to a customer. I had purchased a new car from this lot before, and they were aware of that. Your word is who you are, but a written agreement is a contract. This falls within the "bait and switch" parameters, but at the very least, it was outrageous customer service. We remained shocked the whole 50 minute drive home and wondered how a dealership could treat customers in such a fashion.
I called to ask if Kearny Mesa Toyota participated in the Costco Auto Program with the Tacoma TRD Off Road 4X4 and 4Runner and spoke with Robert. The Costco Auto Program is a program in which...
We only went to one other dealership, Toyota of San Diego, but I could not BELIEVE how much better this one was in every way imaginable. Brian Gary, our salesperson, went above and beyond in many...
I was shopping around for about a month and after visiting so many dealerships, I honestly have to say that I received the best service from KM Toyota. I'm known to be very picky when it comes...
Stopped by Kearny Mesa Toyota to check in on a used car I saw online. Three hours later I was peeling out of Kearny Mesa Toyota's used car lot in my new car! (Ok, so I didn't peel out-- I care too...
Made an appointment yesterday 1/5/16 for my 15k inspection on my Car. Came in today and was greeted immediately by Terrance. Super friendly and very professional. Service was quick. in at...
Welcome to Kearny Mesa Toyota, please review our extensive inventory of Toyota cars, trucks, and SUV's, including the Toyota Tacoma, Corolla, and Camry. At Kearny Mesa Toyota we work hard to get you into the vehicle you have always wanted. That new Toyota is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available.
This company offers vehicle sales and service.
Kearny Mesa Toyota Scion is located at 4910 Kearny Mesa Rd, San Diego, CA. This business specializes in Auto Dealers.
Since 1970, Kearny Mesa Toyota Inc has been providing Retail - Automobiles, New And Used from San Diego. Kearny Mesa Toyota Inc is incorporated in California.
MF08302100HSS08302000HNN10001900HAutomobile Dealers New & Used
Automobile Dealers Used Cars & Vans
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