Status: Open
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This place is terrible and their manager rude and criminal. I brought a $400 dress to them after wearing it once tho be cleaned and got it back more than a size smaller!!! He told me that I must have gained weight in the THREE DAYS that they had it, when ,actually, I'd lost weight since i bought it. The shoulders shrunched up to my ears, it rode up my back and over my hips. he told me it looked "almost perfect." He told me that he would do it over and have them stretch it with steam. I disputed that trying to stretch it with heat would ruin the elasticity of the fabric. He told me that heat and steam are not the same. He took the dress and when I got it back it was STILL TOO SMALL. He told me that he checked it against the label and the measurements of the dress measure the manufacturer. Then he told me that all dresses shrink the first time you dry clean, then denied that it shrunk. He told me that he gave it to his insurance company to inspect and they said the same. When I asked him if he sent my dress to his insurance company after he cleaned and stretched it, how did he manage to get it back to me again in 2 days. He told me that no, he called them. So they didn't inspect my dress?
he wouldn't even look at me as I was trying to address him and continued sewing buttons at the front desk. how rude. Every time I tried to speak, he interrupted me.
Long story short. They provide terrible service, lack courtesy and respect, are way overpriced and ruined a $400 dress that I'm taking the loss for!
Changed Owners and Now HORRIBLE Manager! The Kims were so lovely, but the new management are completely rotten. Today, I had 3 issues: 1. they pressed a blouse that I had told them (and the tag says) "no iron". He insisted that "pressing" and "ironing" are 2 totally different things. 2. I had a stain on a top they didn't get out or acknowledge and he argued it wasn't a "stain", but a "discoloration". 3. He charged me $19 for a long sweater/tunic that he argued was a dress!! In the past, the same sweater was always $12 and we even found it in the records and he wouldn't change it.
A complete rude scoundrel. STAY AWAY!!!!!!!!!!
People are friendly and they deliver and pick up from your home. they are always on time and I have yet to have any trouble with lost clothing or bad tailoring after going to them for a year. new owner seems to know what he's doing and actually cares.
the place has been taken under new ownership. new owner has over 15 years of dry cleaning experience and really cares about customers. give it a try
This place is terrible and their manager rude and criminal. I brought a $400 dress to them after wearing it once tho be cleaned and got it back more than a size smaller!!! My size 6 was barely a 4! He told me that I must have gained weight in the THREE DAYS that they had it, when ,actually, I'd lost weigt. The shoulders shrunched up to my ears, it rode up my back and over my hips. he told me it looked ""almost perfect."" He told me that he would do it over and have them stretch it with steam. I disputed that trying to stretcg it with heat would ruin the elasticity of the fabric. He told...
The Kims were so lovely, but the new manager is completely rotten. Today, I had 3 issues: 1. they pressed a blouse that I had told them (and the tag says) ""no iron"". He insisted that ""pressing"" and ""ironing"" are 2 totally different things. 2. I had a stain they didn't get out or acknowledge and he argued it wasn't a ""stain"", but a ""discoloration"". 3. He charged me $19 for a long sweater/tunic that he argued was a dress!! In the past, the same sweater was always $12 and we even found it in the records and he wouldn't change it.
A complete rude scoundrel. STAY...
Avoid this dry cleaner at all costs. We had been taking our things here for a year, during which time we have encountered at least 5 different clients complaining that Kim's either lost or ruined their clothes and the manipulative Asian woman in charge acts like she doesn't understand and does nothing about it. They add charges to people's bills and hope they don't notice, we've caught that too. Unfortunately, e both work and were lazy about switching places. They ""lost"" $300 of my clothes once, including a nice Theory dress shirt and a silk pashmina. No credit or effort to locate....
I have had it with Kim Cleaner's in Tribeca! They are absolutely terrible. Many of my things have been damaged and I wouldn't want people to make the same mistake I have made. Cashmere...forget it! Sweaters returned thinned out, stretched out, and faded. I couldn't recommend it less.
Pros
+ Pick up and drop off
Cons
- everything else including the price and the condition of your clothes
I brought my laundry there at 8:30 AM and asked to make it by 5:00 PM. Reasonable request, considering the hurrendaous amount of money they charge. theys say they can not make it at 5, but it will be ready by 6:30 PM. I asked to confirm that it will be ready the same day, since I don't have a second set of sheets and I'd rather not give it to them if they can not make it. The owner assured me that it will definetly be today. In the evneing I stop by at 6:30 and it's not ready and the owner sayi she will deliver it today.
To make a long story short i had to sleep without bed sheets and she...
Since 1993, Kim's Cleaners has been providing Drycleaning Plants, Except Rugs from New York.
Kim's Cleaners can be found at Greenwich St 370. The following is offered: Laundry Services. The entry is present with us since Sep 9, 2010 and was last updated on Nov 14, 2013. In New York there are 789 other Laundry Services. An overview can be found here.
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