Jerry's Auto Body, LLC

Go here to be scammed out of money!

IF I COULD PUT A ZERO I WOULD! ALL SCAM ARTISTS! I had my 2005.5 Jetta VW TDI towed to Jerry's after replacing the head, timing belt and water pump. I asked if the shop had the diagnostic tools to work on VW as they are very particular to work on. The shop assured me that they had everything they needed to do the diagnostic work. The car was dropped off on Friday just before closing. Saturday as they are only open for 4 hours no work done, Sunday Closed. Monday they pull three pages of error codes and I assure them that most of the codes are from the broken drivers side wiring harness. (common problem on 2005.5 VW Jetta). At the end of the day I am told the car is not getting fuel. (False as I checked the fuel system before it went to the shop and the pump was working). Tuesday reported to have cleared fault codes to one page. Wednesday stopped by the shop to get an update and asked if I could have a copy of the codes to do some research and was told if I take the codes you can take the car. I was reassured that they have the diagnostic tools to work on the car. Thursday I do not call all day and they do not call me. I stop by the shop on my way home from work and I am told that the diagnosis is that I need a new wiring harness for my Jetta and should take it to someone who knows VW cars. (WHAT!!!!!!ARE YOU KIDDING ME!!!!!!). Friday morning I am have the car towed to a shop that KNOWS VW cars. I did ask as a courtesy since the car is being returned to me in that same condition that it was brought in that they wave the 2 hours of diagnosis time incurred. I was rebutted with a comment that they actually spent 4 - 6 hours on the vehicle. (OH!!!! Thank you!!). At no time did I loose my cool or make a scene in there place of business. I paid my bill and when the tow truck showed up I left. However that said I feel that they did not have enough knowledge of the vehicle to make a correct diagnosis, and to tell me to take the car to another shop proved the point. I was upset because they charged me for diagnosis that did not result in a repair and a diagnosis that was less than accurate. They should have waved the fee and apologized for having the car for a week and the best they could do is tell me to take it to another shop. Thanks for nothing I'll be sure to pass on my story with my friends.