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Imperial Kennels, LLC

Address
2443 Freeman Mill Road Suffolk VA 23438
Phone
(757) 375-4119
imperialkennels.org
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Average Rating
2.5
Total Reviews
(5)
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Business Hours

Status: Closed

Sunday
Closed
Monday
12:00pm-5:00pm
Tuesday
12:00pm-5:00pm
Wednesday
12:00pm-5:00pm
Thursday
12:00pm-5:00pm
Friday
12:00pm-5:00pm
Saturday
12:00pm-5:00pm

Payment Methods

  • Visa
  • MasterCard
  • Cash
  • Check
  • Debit

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Information about this business (1)

Imperial K-9 and kennels is a full service training facility for all breeds of dogs. We specialize in behavioral problems, obedience training, and offer protection training for Police, military, and average citizens. We also offer full service boarding facilities, and are AKC inspected and State licensed.

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Reviews of this business (11) view all

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Find.HamptonRoads.com member reviews (4)

Find.HamptonRoads.com User
Reviewed Business
Imperial Kennels, LLC
Reviewer Name
jmitchell
Review Date
May 16, 2017
Average Rating
1

Thieving Scoundrels

**Update - 8/6/17**

It appears that Richard and Christina Patterson are currently being investigated for bestiality.

Beware!

www.13newsnow.com/news/local/mycity/s...

Imperial K-9 has failed to provide a complete refund as promised. On 4/20/17 my wife and I contacted Richard Patterson of "Imperial K-9 Training and Services" regarding the purchase of an AKC German Shepherd puppy he had advertised as being available for sale. After speaking with Richard, we agreed on a purchase price of $1,200. On 4/22/17 my wife and I drove 2.5 hours to his facility to purchase the puppy. When we arrived, his wife Christina greeted us. We were then told that the puppy we had come to purchase was no longer available. Luckily, my wife was able to find another puppy that she liked. We were assured that if we had any issues with the puppy we could simply return him for a full refund. I then paid Christina $1,200 in cash. During the 2.5 hour drive home, the dog was exceptionally lethargic. Upon arriving home, the dog seemed slightly less lethargic, but suffered several bouts of vomiting and diarrhea. That evening, a guest seemed to have some sort of allergic reaction when in the presence of the puppy. We obviously don't wish to cause medical issues for people who frequently visit our home. We both decided that it would be best if we returned the puppy. As Christina specifically told us that we could return the puppy for a full refund, I did not anticipate any issues. The next morning we called Richard and explained the situation. Richard insisted that we return the puppy for a full refund. We agreed and prepared for the 2.5 hour drive to his facility. When we arrived, I was greeted by Christina who then began processing the return. She stated that we would be receiving a full refund of $1,200 via PayPal as soon as they were able to verify that we did not try to register the dog with the AKC. This seemed reasonable, and I was happy to accommodate them. Christina stated that the refund would be sent via PayPal on either 4/24/17 or 4/25/17. After waiting a week for the refund, it had still not arrived. On 5/1/17 we emailed Richard and Christina via his website to inquire about the status of the refund. Later that day, Richard sent a PayPal payment to me for $500. There was no explanation of why the refund was for $500 rather than the agreed upon $1,200. This seemed a bit odd, although I assumed he simply planned to send another payment of $700 shortly. On 5/2/17 we decided to email Richard and Christina again to inquire about the status of the refund. At this point, he responds that he has decided to no longer honor the agreement, and that we will only be given $500 of our $1,200 payment back. He then remarks that his decision to only keep $700 is a "generous" and benevolent act. He then proceeded to threaten us that he would somehow "reverse" the $500 PayPal payment if we contacted the BBB regarding this matter. During the next week we exchange a series of emails. As the discussion continues, Richard becomes increasing unprofessional, hostile and belligerent. When I ask why we were told to return the dog for a full refund, he refuses to answer. At this point, Richard claims that we are somehow harassing him and warns us never to contact him again. During this entire endeavor, my wife and I have been nothing but professional and accommodating. I feel that we have been more than patient; we simply want our promised refund. We obviously would have never made a 2.5 hour drive to simply give Richard and Christina a puppy without the agreed upon full refund of $1,200. Had Richard and Christina stated that a full refund would not be provided, we would have simply kept the puppy and made the necessary arrangements for anyone with allergies. We are rightfully shocked and disappointed that Richard and Christina would do something so blatantly dishonest and unethical. Their lack of integrity in this matter has reached the level of absurdity. It's clear that both Richard and Christina are unstable individuals who have serious integrity problems. We want no further contact with them, and simply request our refund.

**Update - 5/19/17**

Rather than try to redeem their deplorable behavior, or try to salvage what is left of their tarnished reputation, Richard and Christina have now resorted to the childish tactic of harassing me via email.

One of their borderline illiterate ramblings is below.

"You can make all the online complaints you want.... I don't give a s@!t. I am posting your contract also online.... since you can't f@!%!*g read. Your a retarded dipshit.... and can take your complaints and go f@!k yourself."

Clearly these are the words of abject sociopaths. No reasonable human being would respond to this issue in this manner.

**Update - 7/27/17**

Richard and Christina Patterson have continued to harass my wife and I since the last update. Since then, they have attempted to convince the administrators of various online review sites that I am simply making this entire story up, and have requested that my reviews be removed. (Edited August 07, 2017)

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Find.HamptonRoads.com User
Reviewed Business
Imperial Kennels, LLC
Reviewer Name
droberts@usa.com
Review Date
May 30, 2016
Average Rating
1

Avoid this puppy mill

Absolutely the worst customer service I've ever had. Owner is a thief and liar. Sold us a sick puppy and refused to help us in any way at all. AVOID AT ALL COSTS.

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Find.HamptonRoads.com User
Reviewed Business
Imperial Kennels, LLC
Reviewer Name
nypd5820
Review Date
December 30, 2015
Average Rating
5

Extremely pleased

I am a veterinary technician, and the way the owner spoke to us proved he knew what he was doing. The facility was well kept and organized. We drove from NY and it was well worth the trip! My family will definately be back for our next one, down the road.

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Find.HamptonRoads.com User
Reviewed Business
Imperial Kennels, LLC
Reviewer Name
joewright
Review Date
December 30, 2015
Average Rating
5

Wonderful facility and staff

We purchased a puppy for my family and was extremely impressed they were one of the only breeders accredited by the Better Business Bureau, with an "A" rating. This is what led us to IMperial K-9. I couldnt be happier with my decision!!

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Other reviews from the web (7) view all

**Update - 5/19/17**Rather than try to redeem their deplorable behavior, or try to salvage what is left of their tarnished reputation, Richard and Christina have now resorted to the childish tactic of harassing me via email.One of their borderline illiterate ramblings is below."You can make all the online complaints you want.... I don't give a s***. I am posting your contract also online.......

Imperial K-9 has failed to provide a complete refund as promised. On 4/20/17 my wife and I contacted Richard Patterson of "Imperial K-9 Training and Services" regarding the purchase of an AKC German Shepherd puppy he had advertised as being available for sale. After speaking with Richard, we agreed on a purchase price of $1,200.On 4/22/17 my wife and I drove 2.5 hours to his facility to...

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