House of Gutters

Stay away from house of gutters

I contracted House of Gutters to install all new one-piece gutters and RHINO Gutter Guards on my entire home, front and back. My contract specifically stated "RHINO" Gutter Guards.

HOW?

Sorry but this is going to be a long read. If you’re thinking about buying from House of Gutters, I’m certain that reading this review will be worth your time!

House of Gutters began installing my gutters and gutter guards on May 21, 2015. Most of the gutters were installed with the exception of a few down spouts. Some of the gutter guards were also installed. Due to rain the installers had to quit for the day and put all the materials in my garage. After looking at the gutter guards on my house. I noticed something didn’t look right. I went to the garage and checked the box. Sure enough! The Contractor was installing a cheaper grade of gutter guard called Xtreme Gutter Guards instead of the RHINO Gutter Guards that my contract specifically calls for by name.

The next day when the Installer came back to my house, I told him I had some major concerns about the gutter guards that they were installing on my house. I told him they were not "Rhino" gutter guards as spelled out on my contract but that they were substituting them with a cheaper, lower quality product called Xtreme gutter guards. The Installer called Mr. Raymond Lyons, the Owner of House of Gutters. Mr. Lyons said, “he would replace the newer Rhino Extreme gutter guards with the Traditional Rhino gutter guards on the following Tuesday”.

Well, I was pretty sure that there was no such thing as Rhino Extreme gutter guards, but just to be certain I contacted the manufacturer of RHINO Guard. Below are the questions to and responses from the manufacturer.

1. Is Xtreme Gutter Guard in any way associated with Rhino Gutter Guard?
Xtreme Gutter Guard and THE RHINO Gutter Guards are two completely different and separate brands. They are manufactured at the same facility, but are not, by any means, considered to be of the same quality or standards.

2. Is the local dealership, House of Gutters, an authorized dealer for Rhino Gutter Guards?
Yes they are an Authorized RHINO Gutter Guard Dealer.

3. If Hose of Gutters is not an authorized dealer for Rhino Gutter Guards then why are they using your product information on their web site?

I contacted House of Gutters and they offer multiple products, including RHINO Gutter Guards. According to the dealer, they made a mistake when installing the product on your home. They understood their error and should be contacting you shortly to correct this for you.

4. Does Rhino manufacture more than one type of gutter guard?
No, there is only one type of RHINO Gutter Guard.

On the following Tuesday, House of Gutters was a no show. After several calls to the company, I finally received a return call late in the afternoon from Mr. Lyons. He told me that they had to order the RHINO gutter guards and that they had not arrived. I told Mr. Lyons that I should have be contacted and told this earlier rather than being left in the dark and waiting around all day for them to show up.

On Thursday I called House of Gutters twice to get a status on the gutter guards. Both times their representative told me that they would have Mr. Lyons call me back. I never received a call. Monday afternoon I once again called House of Gutters. This time I told the representative that I never received a call from Mr. Lyons and threatened that if Mr. Lyons continues to ignore my calls that I would be filing a law suite against him with the district court.

Again, Mr. Lyons never returned my call. However, On Tuesday morning the Installer just showed up at my front door with no scheduled appointment to install the Authentic RHINO gutter guards.

Last week we had the first substantial rain fall since the gutters and guards were completely installed. The gutter system failed for numerous reasons:

1. The top gutters down spouts now drain onto the roof and flow straight over the gutters on the lower level.
2. The Rhino gutter guards were not installed correctly. The Rhino web site shows that the front of the guard is supposed to screwed to the lip of the gutter and the back of the guard is supposed to be screwed to the fascia board. (My installer did not install any back screws into the fascia!) Because the back screws were not installed, the back of the guards are pushing up the ends of my shingles and creating a curved up ski slope for water to accelerate and fly over the lower gutter.
3. The two Rhino corner miter boxes also failed. The reason they failed was because the installer cut away too much of the screen mesh. When the water and debris from the roof fall onto the miter, the screen mesh just collapses into the gutter.

Last Friday, June 12, 2015, I called House of Gutters and informed their representative that I was having problems with my new gutters. Of course they told me that they would forward my message to Mr. Lyons and you guessed it, Mr. Lyons never returned my call. Yesterday morning Monday June 15, 2015, I called House of Gutters again and told them that as usual, Mr. Lyons never returned my call.

Looks like I’m going to have to go down to district court and file that law suite after all. It appears that Mr. Lyons and his House of Gutters aren’t interested in honoring their warranty.

I wonder how many other folks who had contracts with House of Gutters for RHINO gutter guards were actually duped by this company and received an inferior product in it’s place, or if they were fortunate enough to actually get the Authentic Rhino gutter guards were also fortunate enough to have them installed correctly!

If there’s anybody else out there that purchased RHINO gutter guards from House of Gutters, I urge you to check and see what was actually installed on your gutters and also to check if it was installed correctly. If it’s not the authentic product or was not installed correctly, please call the Rhino manufacturer and complain to them about their dealership with Mr. Raymond Lyons and his House of Gutters.

If you haven’t purchased gutters yet. Head my warning. Try somewhere else!