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Haynes Furniture has evolved through entrepreneurial innovation and a commitment to the people of Virginia. In 1930, Ellis Strelitz purchased a small furniture store in Norfolk from L.D. Haynes. Joined by his son and his younger brother, Mr. Strelitz set out to build Virginia’s biggest furniture store and to revolutionize the furniture industry. In the late 1950’s, the Strelitz brothers, now...
Virginia's Largest Furniture Store has everything you're looking for! Whether you are looking to furnish a house, a room, Haynes has it all!
We purchased a sectional sleeper set back in 2010, for approximately $850. Recently we noticed that the lower foot runner board in the front was peeling away from the sleeper sofa. I removed the cushions and found that the front board which is nailed into the side boards and had pulled out. It's not much of a surprise since the side board are made from very cheap looking particle board which was split at most of the places the nails penetrated. I was shocked at how poorly this sofa was assembled and that it has broken after only 3 years of very limited use. My family always sits in the love seat and corner portion as they face the TV.
I contacted Haynes customer service and they referred me to the servicer of their extended warranties since I purchased a 5 year extended warranty. However, the warranty only covers the upholstery, not the structure/frame. I called Haynes' customer service once again and explained the situation all over again since they seem to never record previous conversations and/or add notes to customer accounts. I notified them that I would like to contact the manufacturer to file a complaint and see what they could do for me. The phone number they provided for me was discontinued. Eventually I found out that the manufacturer is out of business. Haynes' would not offer to help me out in any way, even though they sold me an inferior product that they would not stand behind. I would have thought that they could have at least payed for repairs or even given my family store credit. I will continue to notify all of my colleagues and friends about the situation and advise them to steer clear of Haynes. I now only support smaller family run furniture retailers instead. Haynes' has become too large to take the time to solve customer concerns.
I brought two chairs from haynes they are a pieace of you know what i called them they told me i had five days to return well if i knew that in twenty. Days that they would break i told them i would of called in five day they. Send someone out here made them worst so i call. I said that they could come get this chairs and giveme a credit . Did not ask for money back but they would not do so they said will send man back. To fix again. Please. Do. Not. Buy. Anything. From. Haynes. My sister will tell. You the same. Thank. You
They would not honor their advertsed 30% everything discount on 1/16/2012. Their greatest sale ever supposedly. Their best prices on everything plus at least an additonal 30% off was what their website and the tv ad stated. But when I got there they refused to honor the 30% advertisement. They refused to provide any documentation on the 30% off policy. They claimed they did not have access to their own website so we could view the advertisement that was posted there. I looked at it again when i got home, it said store wide. No exclusions of specifc merdandise anywhere in the ad. Even clearance items were an additional 30% off their lowest listed price just like the rest of the items in the store. All they kept pushing was their 2 year price match guarantee. I can only imagine how impossible it would be to get them to honor that. Definately not a business that is willing to stand by their word. I have emailed and called their customer support. If they decide to stand by their word, I will update this post. Otherwise, I wouldn't expect this store to abide by any of their ads that you see running on television or listed on their website.
This is actually my second time that I've had an complaint with Haynes. Back in 2012 I tried to file an insurance claim and was told after having told the representative to add it, that they only added insurance to one order and not both. So needless to say that with no warranty they weren't going to help with my broken footboard. Now you have this year, I needed to file a claim on the items...
We purchased a sectional sleeper set back in 2010, for approximately $850. Recently we noticed that the lower foot runner board in the front was peeling away from the sleeper sofa. I removed the cushions and found that the front board which is nailed into the side boards and had pulled out. It's not much of a surprise since the side board are made from very cheap looking particle board which...
Haynes Furniture is located in the neighborhood of Turnberry in Newport News. Haynes Furniture has a total of 2 reviews, 0 positive reviews and 2 negative reviews. The flooring type they specialize in is Carpet, Laminate and the brands Anderson Flooring, Durastone, Congoleum. Pergo are the brands of equipment and tools they use and recomend. . They accept Visa, American Express, Discover. for...
Haynes Furniture Co serves Newport News, VA and is located in the 23602 ZIP code. Haynes Furniture Co falls under the following categories: carpet & rug dealers new, furniture dealers, rugs.
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