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Haynes Furniture Co

12620 Jefferson Ave Newport News VA 23602
(757) 886-1100
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Toll Free
(866) 781-4469

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Status: Closed


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Information about this business (4)

One family radically changed the way Virginians acquired home furnishings. Their vision: to build Virginia's biggest furniture store and to revolutionize the furniture industry. Thanks to the Strelitz family, Virginians can peruse an abundant 300,000 square feet filled with gorgeous furniture. Come see for yourself today!


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Haynes Furniture has evolved through entrepreneurial innovation and a commitment to the people of Virginia. In 1930, Ellis Strelitz purchased a small furniture store in Norfolk from L.D. Haynes. Joined by his son and his younger brother, Mr. Strelitz set out to build Virginia’s biggest furniture store and to revolutionize the furniture industry. In the late 1950’s, the Strelitz brothers, now...

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See more reputation details member reviews (3) view all User
Reviewed Business
Haynes Furniture Co
Reviewer Name
Review Date
July 05, 2013
Average Rating

Does not stand by product quality

We purchased a sectional sleeper set back in 2010, for approximately $850. Recently we noticed that the lower foot runner board in the front was peeling away from the sleeper sofa. I removed the cushions and found that the front board which is nailed into the side boards and had pulled out. It's not much of a surprise since the side board are made from very cheap looking particle board which was split at most of the places the nails penetrated. I was shocked at how poorly this sofa was assembled and that it has broken after only 3 years of very limited use. My family always sits in the love seat and corner portion as they face the TV.

I contacted Haynes customer service and they referred me to the servicer of their extended warranties since I purchased a 5 year extended warranty. However, the warranty only covers the upholstery, not the structure/frame. I called Haynes' customer service once again and explained the situation all over again since they seem to never record previous conversations and/or add notes to customer accounts. I notified them that I would like to contact the manufacturer to file a complaint and see what they could do for me. The phone number they provided for me was discontinued. Eventually I found out that the manufacturer is out of business. Haynes' would not offer to help me out in any way, even though they sold me an inferior product that they would not stand behind. I would have thought that they could have at least payed for repairs or even given my family store credit. I will continue to notify all of my colleagues and friends about the situation and advise them to steer clear of Haynes. I now only support smaller family run furniture retailers instead. Haynes' has become too large to take the time to solve customer concerns.

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Reviewed Business
Haynes Furniture Co
Reviewer Name
Patricia wall
Review Date
March 23, 2013
Average Rating

bad chairs

I brought two chairs from haynes they are a pieace of you know what i called them they told me i had five days to return well if i knew that in twenty. Days that they would break i told them i would of called in five day they. Send someone out here made them worst so i call. I said that they could come get this chairs and giveme a credit . Did not ask for money back but they would not do so they said will send man back. To fix again. Please. Do. Not. Buy. Anything. From. Haynes. My sister will tell. You the same. Thank. You

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Reviewed Business
Haynes Furniture Co
Reviewer Name
Robert Ziegenfus
Review Date
January 18, 2012
Average Rating

Dishonest advertising

They would not honor their advertsed 30% everything discount on 1/16/2012. Their greatest sale ever supposedly. Their best prices on everything plus at least an additonal 30% off was what their website and the tv ad stated. But when I got there they refused to honor the 30% advertisement. They refused to provide any documentation on the 30% off policy. They claimed they did not have access to their own website so we could view the advertisement that was posted there. I looked at it again when i got home, it said store wide. No exclusions of specifc merdandise anywhere in the ad. Even clearance items were an additional 30% off their lowest listed price just like the rest of the items in the store. All they kept pushing was their 2 year price match guarantee. I can only imagine how impossible it would be to get them to honor that. Definately not a business that is willing to stand by their word. I have emailed and called their customer support. If they decide to stand by their word, I will update this post. Otherwise, I wouldn't expect this store to abide by any of their ads that you see running on television or listed on their website.

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Other reviews from the web (10) view all

I purchased Haynes furniture in May 2013. In August I had a issue with the pillow for the sofa not being set properly. The sofa wore pillow wore out from normal wear and tear. No one is on the house but me but the pillow wore out. They changed the pillow. 3 months roll by I have another pillow wear out.Technician comes out and he tears the pillow cushion during the replacement. Cushions out ...

This is actually my second time that I've had an complaint with Haynes. Back in 2012 I tried to file an insurance claim and was told after having told the representative to add it, that they only added insurance to one order and not both. So needless to say that with no warranty they weren't going to help with my broken footboard. Now you have this year, I needed to file a claim on the items...

Business description (2)

Haynes Furniture is located in the neighborhood of Turnberry in Newport News. Haynes Furniture has a total of 2 reviews, 0 positive reviews and 2 negative reviews. The flooring type they specialize in is Carpet, Laminate and the brands Anderson Flooring, Durastone, Congoleum. Pergo are the brands of equipment and tools they use and recomend. . They accept Visa, American Express, Discover. for...

Haynes Furniture Co serves Newport News, VA and is located in the 23602 ZIP code. Haynes Furniture Co falls under the following categories: carpet & rug dealers new, furniture dealers, rugs.

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