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Haynes Furniture Co

12620 Jefferson Ave Newport News VA 23602
(757) 886-1100
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(866) 781-4469

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Status: Open


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Information about this business (4)

Welcome to Virginia's Largest Furniture Store, where we offer the best prices on furniture, carpeting, and mattresses. Browse our furniture online, or visit a Haynes near you today!

One family radically changed the way Virginians acquired home furnishings. Their vision: to build Virginia's biggest furniture store and to revolutionize the furniture industry. Thanks to the Strelitz family, Virginians can peruse an abundant 300,000 square feet filled with gorgeous furniture. Come see for yourself today!


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Reviewed Business
Haynes Furniture Co
Reviewer Name
Review Date
July 05, 2013
Average Rating

Does not stand by product quality

We purchased a sectional sleeper set back in 2010, for approximately $850. Recently we noticed that the lower foot runner board in the front was peeling away from the sleeper sofa. I removed the cushions and found that the front board which is nailed into the side boards and had pulled out. It's not much of a surprise since the side board are made from very cheap looking particle board which was split at most of the places the nails penetrated. I was shocked at how poorly this sofa was assembled and that it has broken after only 3 years of very limited use. My family always sits in the love seat and corner portion as they face the TV.

I contacted Haynes customer service and they referred me to the servicer of their extended warranties since I purchased a 5 year extended warranty. However, the warranty only covers the upholstery, not the structure/frame. I called Haynes' customer service once again and explained the situation all over again since they seem to never record previous conversations and/or add notes to customer accounts. I notified them that I would like to contact the manufacturer to file a complaint and see what they could do for me. The phone number they provided for me was discontinued. Eventually I found out that the manufacturer is out of business. Haynes' would not offer to help me out in any way, even though they sold me an inferior product that they would not stand behind. I would have thought that they could have at least payed for repairs or even given my family store credit. I will continue to notify all of my colleagues and friends about the situation and advise them to steer clear of Haynes. I now only support smaller family run furniture retailers instead. Haynes' has become too large to take the time to solve customer concerns.

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Reviewed Business
Haynes Furniture Co
Reviewer Name
Patricia wall
Review Date
March 23, 2013
Average Rating

bad chairs

I brought two chairs from haynes they are a pieace of you know what i called them they told me i had five days to return well if i knew that in twenty. Days that they would break i told them i would of called in five day they. Send someone out here made them worst so i call. I said that they could come get this chairs and giveme a credit . Did not ask for money back but they would not do so they said will send man back. To fix again. Please. Do. Not. Buy. Anything. From. Haynes. My sister will tell. You the same. Thank. You

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Reviewed Business
Haynes Furniture Co
Reviewer Name
Robert Ziegenfus
Review Date
January 18, 2012
Average Rating

Dishonest advertising

They would not honor their advertsed 30% everything discount on 1/16/2012. Their greatest sale ever supposedly. Their best prices on everything plus at least an additonal 30% off was what their website and the tv ad stated. But when I got there they refused to honor the 30% advertisement. They refused to provide any documentation on the 30% off policy. They claimed they did not have access to their own website so we could view the advertisement that was posted there. I looked at it again when i got home, it said store wide. No exclusions of specifc merdandise anywhere in the ad. Even clearance items were an additional 30% off their lowest listed price just like the rest of the items in the store. All they kept pushing was their 2 year price match guarantee. I can only imagine how impossible it would be to get them to honor that. Definately not a business that is willing to stand by their word. I have emailed and called their customer support. If they decide to stand by their word, I will update this post. Otherwise, I wouldn't expect this store to abide by any of their ads that you see running on television or listed on their website.

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Average Rating

Recieved item that wasnt in stock,delivery was ahead of time

A smooth, easy, and dare I say fun transaction. While we haven't yet taken delivery of the items we purchased, we expect them to be as expected, and would definitely look at Haynes in the future...

Business description (2)

Haynes Furniture Co can be found at Jefferson Ave 12620. The following is offered: Carpets & Rugs. The entry is present with us since Sep 9, 2010 and was last updated on Nov 14, 2013. In Newport News there are 16 other Carpets & Rugs. An overview can be found here.

Haynes Furniture Co serves Newport News, VA and is located in the 23602 ZIP code. Haynes Furniture Co falls under the following categories: carpet & rug dealers new, furniture dealers, rugs.

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