Haynes Drains & Plumbing

Never again

HORRIBLE experience with HORRIBLE customer service. I purchased a dish washer and sink from Lowes who had Haynes do the install. Plumber arrived late and in a bad mood. He could not turn the water off under my sink and told me no one would be able to. He then attempted to shut off my hot water heater valve and broke it, he became upset when he was questioned about why it was my responsibility to replace when he admitted he should not have turned it. He said "gotcha" went to his car and got a part, then sawed off my original pipe/valve and replaced it with a pipe with NO shut off valve. When asked how we would be able to turn it off with no valve he said "I guess from the street" mockingly. He dumped my dishwasher in the living room and left without installing my sink or dishwasher saying he could not do the install's because the valves under the sink would not work. He would not give his name, we had to read his badge. After he left I youtubed how to shut the water off under the sink and tried it. THE VALVES UNDER THE SINK WORKED JUST FINE. Called the manager Travis and was told that Joe the installer was loved by everyone and he did not believe he would act the way he did. He did not offer to send anyone else and did not want the video I took that showed my valves worked just fine. NEVER AGAIN will I use this company. The plumber arrived in a bad mood and took that out on me and my house.