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Help us make it rightDepending on how busy and if they have the parts, I have walked in with a bag missing a wheel and walked out 30 minutes later for under $20. For a long while, longer than I thought applied, I was covered under the Samsonite warranty. The thing about that was I didn't ask, they did! Everyone who travels needs a luggage repair guy.
I called and walked in a few minutes before closing. Showed the owner my Samsonite carry-on that had a bad wheel. He looked at in and did a few things and said it could be fixed but it would cost about $45 and might not work. He then asked if he could try something... I said sure and in a few minutes he removed the outer wheel casing and it worked again. What a great guy... No charge, just a hand shake... THANKS!
I was so distressed that my beautiful brand new suitcase was damaged in travel, however I dropped off my suitcase at this repair facility. It was promptly repaired and returned to me in LIKE NEW condition ! I am so PLEASED with this company--excellent service. Thanks so much !!
I was in town briefly for business and had been toting around a damaged Samsonite bag for too long. I discovered Hampton Roads Luggage was an authorized Samsonite warranty repair location and brought it in. I chatted with Damien and dropped it off Tuesday morning. He promised he would have it ready by Thursday (which was only 2 days!). I got a call that afternoon (Tuesday) saying it was already fixed! Amazing service and friendly. I can't recommend Damien highly enough.
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