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Help us make it rightGreat Bridge Mufflers & Brakes is a family owned and operated business and has been serving Chesapeake, VA since 1981. We offer auto service and repair, auto transmission services, auto engine repair, auto air conditioning and heating service and repair and much more. Call us for more details.
Since 1976, our family owned and operated establishment has gone above and beyond to ensure satisfaction, quality, and low prices
We are an under car specialty shop with over 26 years of automotive experience!
I paid for an AC "evacuate and recharge" ($89.99) on the sign outside. Unfortunately GBM quoted over $1500 to service my AC, so I chose to do the work myself. Jimmy was nice enough to let me know that my compressor had died also.
Upon completion of the work (compressor, expansion valve, drier, full flush, and all new orings, gaskets, and pag oil). I took my car back to GBM to have it "recharged". The tech called and told me that apparently the condenser was clogged and that also needed to be replaced. I spoke with Jimmy and he said "don't worry about the recharge since it still needed additional work." "Just bring it back when you're done."
I replaced the condenser and used GBM's drop off service. I received a call the next morning that the car was ready. When I arrived at the shop, the receptionist gave me a bill for $54. I asked what was the charge for, and she promptly said "FREON." I said excuse me???, and she asked if I wanted to speak with Jimmy.
I asked Jimmy to explain the charge, and he immediately asked if I thought that I shouldn't pay for FREON??? I explained that the sign said $89.99 for "EVACUATE AND RECHARGE", and stated nothing about an additional charge for FREON. Jimmy explained that the $89.99 charge was for labor!!!!! HUH???? $90 BUCKS TO ATTACH TWO HOSES TO A MACHINE AND TURN IT ON??? Jimmy then went into a rant about GBM not charging me for the 2nd recharge and evacuate when the car "wasn't fixed right", and I reminded him that he said "don't worry about the charge."
I explained to Jimmy that the only reason why I brought the car back to him was because I had already paid for the RECHARGE and that I could have charged the system myself. Jimmy then insulted my intelligence by saying that I "know nothing about AC systems and that I couldn't recharge my own system!!!!!" I explained that I had manifold gauges and a vacuum pump and that I could buy FREON at Walmart for $4.88. My car takes 35 oz of FREON and GBM is charging over $1.54/oz!!!!!! I told Jimmy that I could buy a 30lb tank of Freon from Sam's for $60 bucks ($.13/oz) and I only really needed his shop to evacuate (RECOVER) what was in my system because I don't have the means to do that!!!
It was about 5-7 other customers in the lobby at the time, and Jimmy finally said "Well, I run an honest business, and if you don't think you should pay for FREON then here are your keys and have a nice day." I told Jimmy "that if his business was so honest, then how could he charge customers for FREON that he is basically getting for FREE ANYWAY....after he RECOVERS (EVACUATES) it from all of the AC systems of the cars he's been working on!!!!!!!!!!!!
Maybe Jimmy was having a bad day....like we all do! But yesterday was beyond intelligent, coherent, or good business practice to try and gouge a customer like that. I am done with GBM and Jimmy! I can just imagine him smiling in the face of my mother, daughter, sister, granddaughter, aunt, grandmother, wife, my child, or any other unsuspecting customer who's not that knowledgeable about car repairs and who would mistake that smile for honesty..........all while holding out his hand and taking your hard earned cash!!!!! Bottom line is that I suspect they weren't pleased about not making that $1500-$1700 off of me to do the repair in their shop!
Came here for an inspection and asked how long it would take. I was told that it should be 45 minutes - an hour max. After waiting in the lobby for almost an hour and a half, I noticed that my vehicle was still sitting where I left it in the lot, untouched. I inquired as to how much longer it would be. The girl in the lobby goes into the garage and came back with, "Well, they're still working on another vehicle at the moment. They may be done in about 20 minutes (I'm sure as trustworthy a quote as the initial 45 minutes) and you should be out of here in another hour, hour and a half.
Absolutely ridiculous. I received no update until I had to ask for it myself; then was told I would have to wait 4 times longer than I was initially told. I would not go back and, unless you have an exorbitant amount of time to waste, I would suggest you not either.
Great Bridge Muffler has treated me very well over the years. Great People to deal with. They also cary Amsoil products that are sometimes hard to find in the area. Thanks G B M
Honest, friendly, and reliable. I can't recommend these folks highly enough. They have given us fantastic service for both regular maintenance and for when things surprised us (09 Civic, 12 Prius, and 05 Saturn). Timely and helpful, they have always given us realistic and reliable quotes and been straight up about when to fix and when to replace. Excellent value and good people.
Great Bridge Muffler and Brake is awesome. They were able to fix my old van's air conditioning system when everyone else told me there were no parts and it couldn't be fixed. AND they did it for a lot less. I have found my new go to shop.
Brought my truck in to have a muffler installed. The mechanics here are very professional proficient and I trust him to do all the work on my vehicle.
Great Bridge Muffler & Brake in Chesapeake did a great job on the repairs to my car. Very professional and at a great price.
I have always taken my vehicle to dealerships for work and have spent alot of extra money. I was extremely impressed with not only the quality of service to my vehicle but with customer service as well. To make things even better I saved a lot of time and money. I would highly recommend Great Bridge Muffler to anyone that needs service done to their vehicle. Even though I live in Virginia...
Great Bridge Mufflers & Brakes is a family owned and operated business and has been serving Chesapeake, VA since 1981. We offer auto service and repair, auto transmission services, auto engine repair, auto air conditioning and heating service and repair and much more. Call us for more details.
Tags
* Inspections;Tune-Ups;Diagnostic Service
* Transmissions
Since 1976, our family owned and operated establishment has gone above and beyond to ensure satisfaction, quality, and low prices
Great Bridge Muffler & Brake is located at 1224 Cedar Rd, Chesapeake, VA. This business specializes in Auto Repairs, Brake Service and Automotive Oil Change.
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