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Gilmore Auto Repair and Sales

Address
3035 High Street Portsmouth VA 23707
Phone
(757) 673-6531
Average Rating
4.5
Total Reviews
(33)
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Contact Us

Email the business

Fax
(757) 673-6539

Business Hours

Status: Closed

Sunday
Closed
Monday
9:00am-6:00pm
Tuesday
9:00am-6:00pm
Wednesday
9:00am-6:00pm
Thursday
9:00am-6:00pm
Friday
9:00am-6:00pm
Saturday
10:00am-4:00pm

Payment Methods

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Check

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"Your 1 Stop Shop For Auto Sales & Service"

What the community has to say about Gilmore Auto Repair and Sales

Information about this business (2)

Gilmore Auto Repair and Sales is a family owned business by long time born and raised Portsmouth Residents Danny and Lacey Gilmore. With over 20 years of combined experience in the auto industry we strive to provide a world class experience for all of our clients. Gilmore Auto Repair and Sales has a reputation for good cars at a good price. We take great pride in serving our local community...

We will beat anyones advertised prices ... And any written estimate!! Extra 10 % off for anyone that likes our page, or anyone that is a fb friend on mine or dannys page!!! Come check us out today!

Reviews of this business (33) view all

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Rating distribution

5 stars
29
4 stars
0
3 stars
0
2 stars
0
1 star
4
No rating
0
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YellowBot member reviews (5)

Reviewed Business
Gilmore Auto Repair and Sales
Reviewer Name
Heather Horton
Review Date
January 17, 2014
Average Rating
5

Reliable and Great Quality

We take all of our vehicles here for maintenance and repair and have never experienced anything but excellent quality and service. They work in a very timely manner and are always honest and upfront about the diagnosis of the problem. I have recommended them to other friends who have gone there and they have received the same excellent services that we have.

Is this review... ?
Reviewed Business
Gilmore Auto Repair and Sales
Reviewer Name
reneem
Review Date
January 16, 2014
Reviewer Location
PORTSMOUTH, VA
Average Rating
5

Honest & affordable

Prior to working for the gilmore's we were co-workers at another dealership. I was excited for them when i found out they were opening up their own sales & repair shop. I was even more excited when i was offered a part-time position to work for them!!!!!! The gilmore's go out of their way to see to it when a customer leaves the lot after purchasing a vehicle that it is a reliable form of transportation. I can say the the same for the repair shop. The have the best rates in this area and try very hard to see the problem is resolved properly before the vehicle leaves the lot. I have so much faith in them that i am now an employee of theirs but my daughter also purchased her vehicle from them and trust me if i did not believe in them or their honesty my child would not be driving in one of their vehicles. You will make a mistake going anywhere else. They have the best and most affordable prices in this area!!!!!!!!!!

Is this review... ?
Reviewed Business
Gilmore Auto Repair and Sales
Reviewer Name
Diana Lacey Mehalic-Gilmore
Review Date
January 16, 2014
Average Rating
5

Response to Bad Review on 01/15/14

As the owner of this company, I just wanted to respond and explain the 1 and only bad review we ever received. This customer was told repeatedly that for her warranty to be valid there was additional parts needed to be replaced, she declined. To protect ourselves these phone conversations were recorded. After overheating the vehicle again, she expected us to replace the engine that we already replaced. Her warranty company paid for the original repairs, after it was overheated and destroyed a 2nd time, the warranty company sent an independent investigator to investigate and see if we did anything wrong...and they ruled in our favor. No wrongdoing was found. I am very sorry this happened to this customer, but we are not to blame. Also i have worked on 2 of her coworkers vehicles, and they are customers to this day. I encourage customers to leave reviews, but I do feel necessary to respond when they are false. If we were in the wrong we would stand behind it, but in this case we were not. I can not take responsibility when a customer refused to follow our recommendations, then expects me to pay for them,

Is this review... ?
Reviewed Business
Gilmore Auto Repair and Sales
Reviewer Name
Crystal Brown
Review Date
January 15, 2014
Average Rating
1

Money down the drain!

Everyone at Gilmore seemed nice enough until I left with more problems than I arrived with! Lazy mechanics did not replace the necessary parts and left other parts broken. After they refused to stand by their warranty I was forced to get another shop to complete the repairs and fix all of their shotty work. Every person that I know that has trusted this shop has been screwed over and left paying another shop for corrections. DO NOT WASTE YOUR TIME OR MONEY HERE!

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Other reviews from the web (28) view all

Average Rating
100

Sue Otis Kazma Neser — 5 starOutstanding Customer Service. Friendly knowledgeable staff. Financing offered for repairs All of this makes this business stand out. Buying a used car can be a challenge in todays economy, but this dealer makes the process smooth and easy. To also have a repair shop with financing helps my budget go further. I give this company 5 stars

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Average Rating
20

Very unhappy. My Vehicle wasnt starting. They said it was the computer. Which was weird. Ordered ine for $800 then said it didnt work. Then ordered one for $1000. We called and told them there was a recall on the clutch switch and they wouldnt fix it cuz they werent comfortable. Said we HAD to pay f...

Average Rating
20

Worst in my life wouldn't recommend!! Cars are bullshit !!

Average Rating
100

Danny and Lacey have one of the mechanical shops in town. I will bring my business here any day of the week.

Average Rating
100

5 star

Business description (3)

Gilmore Auto Repair and Sales is a family owned business by long time born and raised Portsmouth Residents Danny and Lacey Gilmore. With over 20 years of combined experience in the auto industry we strive to provide a world class experience for all of our clients. Gilmore Auto Repair and Sales has a reputation for good cars at a good price.

We take great pride in serving our local...

Auto Repair and Sales in Portsmouth Virginia Offers Quality Preowned Vehicles and Affordable Auto Repairs with ASE Certified Service Mechanics

"Your One Stop Shop For Auto Sales & Service"

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