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I have gone to Ghent eye care for many years. I have always noticed the staff seems to be a bit defensive when asked about pricing. However, this year reminded me of an episode of twilight zone. Everything was wrong and even though I tried to be reasonable, the staff on every instance inferred everything was my fault. I have never felt so inconsequential as a consumer. My patronage for more than ten years wasn't even worth an apology, no attempt to keep me as a customer. The doctors are as good as any, fortunately I have a choice to never go back. Very poor customer service. Most companies are concerned with their customer's satisfaction, Ghent Eye care certainly was not concerned with mine and I got the impression, this is not first on their list of priorities.
Dr. Mandy Martin was rude and condescending on all three times I came into her office. I came in twice over the course of one year after my eyes responded poorly to two different contact lenses she prescribed to me (after insisting that I switch from a previous brand that never failed me. Shame on me for trusting her the second time). She treated me as if I was wasting her time and was reluctant to hand over to me a written prescription for my previous lenses so that I could purchase them outside of her over-priced clinic. The last time I was in I asked for a rx for glasses and they gave me a different client's rx (HIPPA violation anyone?). They also ordered the wrong lenses for me the second time around and insisted I walk out the door with them. I had to demand that they send them back and order the correct ones. Also, the last time I was in, I had them change the nose pads to my glasses and the lady stripped the hole to the screw that holds my nose pad in place without telling me. I e-mailed their office manager with a full complaint and never received a response. The care I received was thoughtless and unprofessional. Thanks, Ghent Eye Care for the horrible experiences.
I have been to several eye doctors and this is by far my favorite I have ever been to. The location is great! The inside is clean and classy with wonderful staff! Dr. Martin is the best! Their...
I saw Dr. Martin a few weeks ago for the second time for my annual checkup. I wasn't very pleased. She did not introduce herself when she walked in the room. I had no clue what doctor I saw until...
I have been going to Ghent Eye Care for at least 15 years and Dr. Martin and her staff are always great. Highly recommended.
Very enjoyable visits; attentive and friendly staff, nice ambiance....and GREAT Dr. Martin!
Dr. Martin is such a patient and gentle doctor and made my visit very comfortable. I was very nervous about my exam having a bad experience at another doctors office and she was great. I would...
Ghent Eye Care is located at 1900 Colley Ave in Norfolk and has been in the business of Offices And Clinics Of Optometrists since 1998.
Ghent Eye Care is located at 1900 Colley Ave, Norfolk, VA. This business specializes in Optometry.
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