Status: Closed
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Help us make it rightThese guys are horrendous. they give you half information, are unresponsive, will sit on a permit and then give you attitude when you ask them what the hold up is. we started the process to install a gas fireplace in October. Its now March and the process still isn't complete. horrible customer service, take your money somewhere else.
Extremelly unsafe installations of fireplace inserts being done by this company. Installations do not meet manufacturer,local construction and fire codes which will place occupants,house interior and contents and possibly could start a house fire.
Great selection, excellent service, on time delivery and a perfect installation. We could not be happier with the mantle we purchased for our gas fireplaceat The Fireplace Place. Joel, Andrew...
I totally agree with the other reviews. I am sitting here today once again waiting for the installers to show up. They are three hours late no call. We were told the fireplace inserts would take a day to install, that was in september and we are now going into february and the units are only half installed. Do not go to this store!!!!!!!!!! They will not return phone calls or will flat out...
The staff was very helpful while I was shopping for a fireplace screen. I had to return it and they were very nice about it. They did not hassle me at all - in fact, were very cheerful during the...
Had site visit and permit in october. set up first install the day before Thanksgiving (no show), I called them and they said blackfriday they would do the install (again no show). called back and spoke with Joel and Mike promised to make it right and arranged another install. this time the guy showed, did not go on the roof to do the liner saying it is overkill and not needed (what do I...
WOW! Late to install fireplace insert by 3 months, brought wrong (cheaper) model, never return calls and miss their own appointments. Had to redo the...
The mission of The Fireplace Place of Summit, NJ is to provide a complete line of high quality fireplaces and fireplace accessories to meet the demands of customers who are renovating their exciting home, building new homes or just putting in a fireplace.
The Fireplace Place has been providing the finest in custom built wood, gas, and electric fireplaces and fireplace enclosures, gas, wood, and pellet burning inserts, gas, wood, pellet, and electric powered stoves, and premium accessories for more than 25 years.
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