Dashiell's Showroom Llc

VERY BAD customer service--not a good small business to support.

I believe in supporting small businesses—so I paid $10 more than Bass Pro when I purchased a Ruger LC-9 from Drew at Daschiell's. Upon my first attempt to shoot it (after cleaning it of course) it misfired a total of 6 times using 3 different brands of ammo within 10 magazines. I brought the gun to Drew, and the misfired ammo, and he confirmed the firing pin was not striking hard enough. He said he would send it back to Ruger. That was 11/13. On 11/19, I visited the store to check the status of my gun, and was told it had shipped out, and Ruger should probably take 10-15 days; I asked for a tracking number and was told Lee would call me back later with it. On 11/21, still no response on the tracking number. On 11/23, I called Ruger’s repair facility to see if they had received it. They had not. I called Daschiell’s again (Weds 11/23), was promised a tracking number the same day, but they believed it got sent to Texas (no Ruger repair facility in Texas). Still no tracking number or info as of Saturday 11/26, and was told I had to wait until Monday 11/28. I FINALLY hear something 12/1 with a tracking number, and a report that it got shipped to the wrong place—BIG SURPRISE!! NOT!!!!!) Guess what…the tracking number reflects…that the gun didn’t ship out until 11/21!!!! (over a WEEK after I dropped it off!!) So, I asked them if they could have the facility ship it directly from them to the proper place to Ruger, and OBTW, I EXPECT a tracking number. The response was, they would get it shipped next day air to them, and next day air back out to Ruger. It is Monday 12/5. I dropped into Daschiell’s today to check on the status. They had NO idea where the gun was—which means they didn’t have it yet. They said “sorry”. I have gotten TIRED of their mistakes. It was one thing that the gun was defective (not their fault), but yet another for them to wait a whole week to ship it out, and to ship it to the wrong facility on top of that!! So, I politely asked for a refund. The receipt does not say “All sales final” or “No refunds on guns”. Up until at least today, there also were no signs posted of the sort. And I pointed this out. They said it was their “policy” to not issue refunds on guns, despite them not making that policy public, or it being in writing everywhere. And, OBTW, Drew was in the back office of the store, relaying the information to Lee as he went back there. When Lee saw I was unhappy, he said I’d have to take it up with Drew when he was there—and I pointed out—Isn’t he there in the back?? Yes, he was. So, on top of that, they lied to me….and well….he (Drew—the owner) obviously was too cowardly to talk to me himself. BAD BUSINESS!! DO NOT BUY FROM THIS STORE IF YOU VALUE CUSTOMER SERVICE!!!!