Invite a friend! Find local businesses, rate your experiences, and share with the community

Colonial Chevrolet

Address
6252 E Virginia Beach Blvd Norfolk VA 23502
Phone
(757) 455-4500
rickhendrickchevroletnorfolk.com
Is this your business?
Claim it now!
Something wrong?
Submit a correction
Average Rating
3
Total Reviews
(17)
Leave a review with:
  1. 1 Star
  2. 2 Stars
  3. 3 Stars
  4. 4 Stars
  5. 5 Stars
Is this your business? Claim it now!
Get Directions

Share on
Share

Contact Us

Email the business

Toll Free
(888) 818-9815
Fax
(757) 455-4430

Business Hours

Status: Closed

Sunday
Closed
Monday
9:00am-9:00pm
Tuesday
9:00am-9:00pm
Wednesday
9:00am-9:00pm
Thursday
9:00am-9:00pm
Friday
9:00am-9:00pm
Saturday
9:00am-6:00pm

Payment Methods

  • Visa
  • MasterCard
  • Discover

Find.HamptonRoads.com Recommends

RK Chevrolet

View media of RK Chevrolet
  • 2651 Virginia Beach Blvd Virginia Beach, VA 23452
  • (757) 431-6502

View Profile

Carefree Boat Club

  • 12458 145th Lane Largo, FL 33774
  • (727) 400-1218

Sign up for a membership plan - get 2 months free!

View Profile

EP Exteriors

View media of EP Exteriors
  • 415 S Lynnhaven Rd # 104 VIrginia Beach, VA 23452
  • (757) 271-9023

EP Exteriors...Your EntryPoint to Affordable Quality Windows Siding & Doors

View Profile

Seashore Bikes & Golf Carts

View media of Seashore Bikes & Golf Carts
  • 2268 Seashore Shoppes (W. Great Neck Rd. & Shore Dr.) Virginia Beach, VA 23451
  • (757) 481-5191

Serving The Shore Drive Community For Over 30 Years !

View Profile

Great Bridge Auto

  • 343 Battlefield Blvd N Chesapeake, VA 23320
  • (757) 410-2400

Your Hamton Roads Auto Dealer

View Profile

What the community has to say about Colonial Chevrolet

Information about this business (8)

Formerly known as Colonial Chevrolet, Rick Hendrick Chevrolet is one of the best known Chevy dealerships in Virginia. In addition to our impressive inventory of new and used Chevy vehicles, you can also find a fully operational parts and service department and a state-of-the-art collision center at Rick Hendrick Chevrolet Norfolk as well.

Official Chevrolet site: see Chevy cars, trucks, crossovers & SUVs - see photos/videos, find vehicles, compare competitors, build your own Chevy & more.

Serving Virginia Beach & Chesapeake, VA, Rick Hendrick Chevrolet Norfolk is the best place to purchase your next Chevrolet. View photos and details of our entire new and used inventory!

Add Photo or Video
User Photos & Videos

Be the first Find.HamptonRoads.com user to add photos or videos of Colonial Chevrolet

Reviews of this business (26) view all

Share a review

Overall review sentiment

Score
%

Top 3 sentiment words

Overall review sentiment

Score
%

Rating distribution

5 stars
9
4 stars
0
3 stars
0
2 stars
1
1 star
7
No rating
9
See more reputation details

Find.HamptonRoads.com member reviews (1) view all

Find.HamptonRoads.com User
Reviewed Business
Colonial Chevrolet
Reviewer Name
Jenna Quinones
Review Date
August 07, 2013
Average Rating
1

Needs to learn the meaning of "Customer Service"

Officially OVER Rick Hendrick Chevrolet - Norfolk, Virginia's Collision Center and their inability to come through with the services THEY offered to me.

Been out of a car for nearly 2 months now. I have not requested faster services, only that they give me daily updates via email, as OFFERED by them to me on the paperwork I filled out.

I thought, "Awesome, I'll know exactly what's going on with my car at all times. That's excellent service." - - WRONG!

For weeks the only way I would get any information was to first call my insurance company and have them call the Collision Center to tell them to call me with information.

They have someone in their Customer Service Department who specifically handles their Customer Updates. As the company's most significant liaison between the customer and the services being done on their vehicles, you would think that they would make it known when they go on vacation or made a mistake on the (little) information they have sent to you.

Nope. Practically ALL of the information I have received at all has been because I took the initiative. I call to get information only to get a voicemail that they were out of town. Do you not have my email? Could you possibly have taken a few minutes to write an email to me (and all your customers - its really not that hard to send a mass email) saying, "Hey. I'm going out of town. If you have any questions, so-and-so is your go-to guy. Have a good holiday. Peace." Obviously more professionalism would be better, but you get the gist.

That's all it takes and that's awesome customer service. I didn't have to go fishing for information to find out that you weren't able to be reached (And neither was the person whom I was told to leave a voicemail for who never called me back).

And if you are going to finally send me an email with information, verify that the information you got was accurate. And if its not, again, I should not have to go fishing for information to find out that its not. A simple email along the likes of, "Hey, unfortunately the information I sent in my last email wasn't accurate. Let me fill you in on what's REALLY going on. Again, sorry for the mistake. Peace."

After calling my insurance company on at least 3 different occasions specifically to get information, 1 of them attempted to clearly convey to the collision center that I wanted DAILY updates VIA email (aka a ten-second exchange - again a service they OFFER) regardless of whether it was the same exact email or not. Over two weeks later, I've still only received 2-3 emails. I'm pretty sure more than 2-3 business days have passed in that time. But you know what, it was better than before. Props to my agent for trying at least. They're obviously beyond help at this point.

As someone who has worked in the customer service industry many a time as a sales associate, receptionist, or small business owner, I hold a high standard for my customer service because I know it simply isn't that hard. I highly recommend to this establishment that they either retrain their so-called "customer service department" or do some serious restaffing (oh hey, you're hiring? Cool, I'm looking for a job!)

Let me just emphasize for a second that never, at any point, have I called to say "I NEED MY CAR BACK NOW AND YOU BETTER HURRY UP OR ELSE!" Although sooner would definitely be better in my case, I understand that my unique situation has made it rather difficult to get things done.

Regardless, acquiring simple INFORMATION should not be difficult nor the SOLE responsibility of me. Especially when you have someone on your payroll with that specific duty.

Also, if you say you're going to call me back, it is in your best interest to do so (obviously). I don't mean 2 out of 3 calls or 1 out of 3 calls (which is my case) but ALL 3 out of 3 calls should be returned. Aka 100% of them.

Get with it guys. Seriously. It's not hard and I'm not asking for much.

Is this review... ?

Other reviews from the web (25) view all

Great Service

Thank you Rick Hendrick Chevrolet, especially Arnold S for making my first Chevrolet experience a positive one. I bought a 2014
Silverado and I am thoroughly enjoying my new vehicle. As soon as entered my request on USAA buying service, I was promptly contacted by your internet sales manage (Dixie-A...

Best Experience Ever!

I recently purchased a 2011 Chevy Suburban LTZ from Rick Hendrick Chevrolet. The car although used, looks and smells brand new and the sales experience was by far the best experience I've had ever at any dealership. The sales person Sarah W was very knowledgeable, helpful, and very courteous. She ha...

Business description (7) view all

Founded in 1930 by Pretow Darden in downtown Norfolk, Rick Hendrick Chevrolet has grown to become the number one Chevrolet dealer in Tidewater for over 20 years.

Rick Hendricks Chevrolet is located in Norfolk. Rick Hendricks Chevrolet offers a number of products and services, which include Tires, Accessories, Accessories, Tires, Accessories, Trucks but specializes in GM Certified Pre-Owned,Business Central,Saturn Authorized Service Provider,Volt Sales & Service . Rick Hendricks Chevrolet also carries a range of brands such as Uniroyal, Chevrolet, BF...

© 2007-2014 Solfo, Inc. – All rights reserved

Powered by YellowBot Data by Localeze