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Colonial Auto Group

Address
6252 E Virginia Beach Blvd Norfolk VA 23502
Phone
(757) 455-4500
rick-hendrick-chevrolet-norfolk.ebiza...
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Average Rating
4
Total Reviews
(58)
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Toll Free
(888) 818-9815
Fax
(757) 455-4430

Business Hours

Status: Closed

Sunday
Closed
Monday
9:00am-9:00pm
Tuesday
9:00am-9:00pm
Wednesday
9:00am-9:00pm
Thursday
9:00am-9:00pm
Friday
9:00am-9:00pm
Saturday
9:00am-6:00pm

Payment Methods

  • Visa
  • MasterCard
  • Discover

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What the community has to say about Colonial Auto Group

Information about this business (8)

Official Page of Rick Hendrick Chevrolet, new car dealers of Chevy cars at Norfolk VA...

Founded in 1930 by Pretow Darden in downtown Norfolk, Colonial Chevrolet has grown to become the number one Chevrolet dealer in Tidewater for over 20 years. Darden, a former Mayor of Norfolk and Uncle a Governor of Virginia, founded the dealership on Colonial Avenue in Norfolk and in 1968 moved the dealership to it's present location on Virginia Beach Boulevard. Joshua Darden Jr. joined the...

Rick Hendricks Colonial Chevrolet is located at the address 6252 East Virginia Boulevard in Norfolk, Virginia 23502. Rick Hendricks Colonial Chevrolet specializes in Minivans, Domestic, Hybrids.

Rick Hendricks Colonial Chevrolet has an annual sales volume of 1M – 1,999,999. .For more information contact Mickey Yerigan, Sales Manager or go to www.hendrickauto.com

Rick Hendricks Colonial...

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Reviews of this business (63) view all

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Rating distribution

5 stars
40
4 stars
4
3 stars
0
2 stars
2
1 star
12
No rating
5
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Find.HamptonRoads.com member reviews (1) view all

Find.HamptonRoads.com User
Reviewed Business
Colonial Auto Group
Reviewer Name
Jenna Quinones
Review Date
August 07, 2013
Average Rating
1

Needs to learn the meaning of "Customer Service"

Officially OVER Rick Hendrick Chevrolet - Norfolk, Virginia's Collision Center and their inability to come through with the services THEY offered to me.

Been out of a car for nearly 2 months now. I have not requested faster services, only that they give me daily updates via email, as OFFERED by them to me on the paperwork I filled out.

I thought, "Awesome, I'll know exactly what's going on with my car at all times. That's excellent service." - - WRONG!

For weeks the only way I would get any information was to first call my insurance company and have them call the Collision Center to tell them to call me with information.

They have someone in their Customer Service Department who specifically handles their Customer Updates. As the company's most significant liaison between the customer and the services being done on their vehicles, you would think that they would make it known when they go on vacation or made a mistake on the (little) information they have sent to you.

Nope. Practically ALL of the information I have received at all has been because I took the initiative. I call to get information only to get a voicemail that they were out of town. Do you not have my email? Could you possibly have taken a few minutes to write an email to me (and all your customers - its really not that hard to send a mass email) saying, "Hey. I'm going out of town. If you have any questions, so-and-so is your go-to guy. Have a good holiday. Peace." Obviously more professionalism would be better, but you get the gist.

That's all it takes and that's awesome customer service. I didn't have to go fishing for information to find out that you weren't able to be reached (And neither was the person whom I was told to leave a voicemail for who never called me back).

And if you are going to finally send me an email with information, verify that the information you got was accurate. And if its not, again, I should not have to go fishing for information to find out that its not. A simple email along the likes of, "Hey, unfortunately the information I sent in my last email wasn't accurate. Let me fill you in on what's REALLY going on. Again, sorry for the mistake. Peace."

After calling my insurance company on at least 3 different occasions specifically to get information, 1 of them attempted to clearly convey to the collision center that I wanted DAILY updates VIA email (aka a ten-second exchange - again a service they OFFER) regardless of whether it was the same exact email or not. Over two weeks later, I've still only received 2-3 emails. I'm pretty sure more than 2-3 business days have passed in that time. But you know what, it was better than before. Props to my agent for trying at least. They're obviously beyond help at this point.

As someone who has worked in the customer service industry many a time as a sales associate, receptionist, or small business owner, I hold a high standard for my customer service because I know it simply isn't that hard. I highly recommend to this establishment that they either retrain their so-called "customer service department" or do some serious restaffing (oh hey, you're hiring? Cool, I'm looking for a job!)

Let me just emphasize for a second that never, at any point, have I called to say "I NEED MY CAR BACK NOW AND YOU BETTER HURRY UP OR ELSE!" Although sooner would definitely be better in my case, I understand that my unique situation has made it rather difficult to get things done.

Regardless, acquiring simple INFORMATION should not be difficult nor the SOLE responsibility of me. Especially when you have someone on your payroll with that specific duty.

Also, if you say you're going to call me back, it is in your best interest to do so (obviously). I don't mean 2 out of 3 calls or 1 out of 3 calls (which is my case) but ALL 3 out of 3 calls should be returned. Aka 100% of them.

Get with it guys. Seriously. It's not hard and I'm not asking for much.

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Other reviews from the web (62) view all

Average Rating
20

Should have read the reviews here before making the attempt to purchase a truck from them. My wife ordered a 2015 Colorado from them. Put down the deposit for pre-order thinking our truck would get ordered. What actually happened was they had already used up their allocated truck orders for their dealership. So while we were waiting for our truck to be built little did we know that it would...

Average Rating
20

We will never purchase from here again. No one wanted to answer any questions when I brought my traverse in for service. No one could tell me how much it was worth when I wanted to trade that 'death trap' in. Plus when we went there to buy a vehicle back in 2011, we test drove then sat down to do paper work. Came out and we were given a completely different make Traverse. These people are con...

Business description (9) view all

Rick Hendrick Chevrolet of Norfolk is your Hampton Roads, Virginia Beach and Chesapeake Chevrolet Dealer in Norfolk. We have a great selection of Chevrolet cars, trucks and SUV's. Schedule your test drive with us today!

Financing available.

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