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Help us make it rightRick Hendrick Chevrolet is a new and used Chevrolet dealer serving the greater Norfolk area
Founded in 1930 by Pretow Darden in downtown Norfolk, Colonial Chevrolet has grown to become the number one Chevrolet dealer in Tidewater for over 20 years. Darden, a former Mayor of Norfolk and Uncle a Governor of Virginia, founded the dealership on Colonial Avenue in Norfolk and in 1968 moved the dealership to it's present location on Virginia Beach Boulevard. Joshua Darden Jr. joined the...
Rick Hendricks Colonial Chevrolet is located at the address 6252 East Virginia Boulevard in Norfolk, Virginia 23502. Rick Hendricks Colonial Chevrolet specializes in Minivans, Domestic, Hybrids.
Rick Hendricks Colonial Chevrolet has an annual sales volume of 1M – 1,999,999. .For more information contact Mickey Yerigan, Sales Manager or go to www.hendrickauto.com
Rick Hendricks Colonial...
Officially OVER Rick Hendrick Chevrolet - Norfolk, Virginia's Collision Center and their inability to come through with the services THEY offered to me.
Been out of a car for nearly 2 months now. I have not requested faster services, only that they give me daily updates via email, as OFFERED by them to me on the paperwork I filled out.
I thought, "Awesome, I'll know exactly what's going on with my car at all times. That's excellent service." - - WRONG!
For weeks the only way I would get any information was to first call my insurance company and have them call the Collision Center to tell them to call me with information.
They have someone in their Customer Service Department who specifically handles their Customer Updates. As the company's most significant liaison between the customer and the services being done on their vehicles, you would think that they would make it known when they go on vacation or made a mistake on the (little) information they have sent to you.
Nope. Practically ALL of the information I have received at all has been because I took the initiative. I call to get information only to get a voicemail that they were out of town. Do you not have my email? Could you possibly have taken a few minutes to write an email to me (and all your customers - its really not that hard to send a mass email) saying, "Hey. I'm going out of town. If you have any questions, so-and-so is your go-to guy. Have a good holiday. Peace." Obviously more professionalism would be better, but you get the gist.
That's all it takes and that's awesome customer service. I didn't have to go fishing for information to find out that you weren't able to be reached (And neither was the person whom I was told to leave a voicemail for who never called me back).
And if you are going to finally send me an email with information, verify that the information you got was accurate. And if its not, again, I should not have to go fishing for information to find out that its not. A simple email along the likes of, "Hey, unfortunately the information I sent in my last email wasn't accurate. Let me fill you in on what's REALLY going on. Again, sorry for the mistake. Peace."
After calling my insurance company on at least 3 different occasions specifically to get information, 1 of them attempted to clearly convey to the collision center that I wanted DAILY updates VIA email (aka a ten-second exchange - again a service they OFFER) regardless of whether it was the same exact email or not. Over two weeks later, I've still only received 2-3 emails. I'm pretty sure more than 2-3 business days have passed in that time. But you know what, it was better than before. Props to my agent for trying at least. They're obviously beyond help at this point.
As someone who has worked in the customer service industry many a time as a sales associate, receptionist, or small business owner, I hold a high standard for my customer service because I know it simply isn't that hard. I highly recommend to this establishment that they either retrain their so-called "customer service department" or do some serious restaffing (oh hey, you're hiring? Cool, I'm looking for a job!)
Let me just emphasize for a second that never, at any point, have I called to say "I NEED MY CAR BACK NOW AND YOU BETTER HURRY UP OR ELSE!" Although sooner would definitely be better in my case, I understand that my unique situation has made it rather difficult to get things done.
Regardless, acquiring simple INFORMATION should not be difficult nor the SOLE responsibility of me. Especially when you have someone on your payroll with that specific duty.
Also, if you say you're going to call me back, it is in your best interest to do so (obviously). I don't mean 2 out of 3 calls or 1 out of 3 calls (which is my case) but ALL 3 out of 3 calls should be returned. Aka 100% of them.
Get with it guys. Seriously. It's not hard and I'm not asking for much.
While Tyler Sellers was a pleasant, knowledgeable, patient, and even fun salesman for the self-imposed, long drawn out wait to get my Corvette, the actual purchase was rather painful. First the agreed upon price was wrong. No problem just a 30-minute wait while those in the glass palace took their time to generate a new piece of paper with the correct out the door price. Once we had that, we...
I recently purchased a new Silverado from Rick Hendrick Chevrolet. They did whatever they could to make sure that I got the best deal possible. They went out of their way to find the exact pickup that I wanted even though it wasnt in their inventory. They made sure that I was taken care of at every turn. Great personnel at this dealership.
This dealership needs to be a must visit if you are shopping for a vehicle!!!! My dealership experience started Monday 21 Jan 2019 at RK Chevrolet. I spent 3 hours at the dealership found a vehicle and began the process. I ended up leaving on Monday because we could not come to an agreement. So on Tuesday I get a couple text and a phone call with a better offer but not even close enough...
Our recent experience at Rick Hendrick Chevrolet in Norfolk has proven to us that there is true honest, courteous, and friendly people when purchasing a new vehicle. Michael Cahill introduced himself and asked if we had any questions, he then stated take your time looking around and let me know if you would like to see anything. This “no pressure” approach made the rest of process stress...
Excellent customer service, I recommend Rick Hendrick's to everyone, the whole team at Hendrick's was outstanding
Rick Hendrick Chevrolet is a new and used Chevrolet dealer serving the greater Norfolk area
Colonial Chevrolet can be found at E Virginia Beach Blvd 6252. The following is offered: Car Radiators. The entry is present with us since Sep 9, 2010 and was last updated on Nov 14, 2013. In Norfolk there are 3 other Car Radiators. An overview can be found here.
Financing available.
Founded in 1930 by Pretow Darden in downtown Norfolk, Rick Hendrick Chevrolet has grown to become the number one Chevrolet dealer in Tidewater for over 20 years.
Colonial Chevrolet is located at 6252 E Virginia Beach Blvd, Norfolk, VA. This business specializes in Auto Dealers and Auto Repair & Service.
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