Bugs & Turf 4 Less Services Inc.

Unfortunately, in this situation on this customer complaint, I had to discontinue her services with our company, on the following situation. The conversation was a general talk with Tracy (Service Tech/Partner) and the wife. And yes, they have been customer for several years. The only comment that was made, was that Tracy like her (the customer) hair better long. Now, understand that our company is only run by me & Tracy, from service,scheduling,billing,etc.. so we do have a more personal relationship with our customers. Some even consider us family since we have been servicing them since we open in March 2000 till this day. Now, what the problem was, the customer called Tracy and left a message on her phone about her comment to her about her hair. Now, the words the wife uses is a bit more harsh than what Tracy actually stated. (Taken out of context) Then about 24 hours I received an e-mail from the wife basically stating the same statement as she left on Tracy's cell phone. Now, at this point Tracy decided to refuse servicing her house because the general conversation was taken out of context more so than what was really said. At this point, Tracy refuses to service her home due to a conflict between the owner & the "service tech"(partner/owner). So, the only option is for me to service the home, but I am currently unable to service the home myself due to the lawn care side of business I personally over see & run. So, I am unable to properly provide services to her home.(Again, it is only Tracy & I that provide services.) So, the only option was to refund her last payment in full that just recently made and also informed the customer that we were not going to retrieved any of our stations from her property. So, the impression that we discontinue her services because of her complaint is not true, I discontinue her services because I was unable to provide services, since Tracy refuse to service her home.(Due to the conversation taken out of context.) I have also explain that to the owner why I had to discontinue services at her home, I had nobody to provide services any longer at her home, since Tracy refuse to provide service & I am taking care of the lawn care side of the business and could not properly provide services to her home, due to my schedule is booked every month.

Owner replied on June 03, 2013