Brush, John J, Md - Neurological Associates Inc

Editorial review from Citysearch

I left one doctor within the practice several years ago because of poor service. When I tried to make another appointment the person scheduling the appointment said she had to get approval from the other doctor. I never heard back. When I called the office manger she never answered the phone nor returned my call.

Posted by by Vickie W at Citysearch on December 11, 2012. Brought to you by Citysearch.

If you think your head hurts now, just wait!

Average Rating

20

I liked my doctor (that I've seen once), but the staff has been HORRIBLE to work with. I was supposed to follow up in 8 weeks (after a sleep study), but they didn't forward the paperwork for the sleep study until 7 weeks later. I called the office to reschedule my follow-up (since the sleep study had not been done), but it took three phone calls and a tantrum to get a call back. Now, I've had the sleep study, and one week, several calls and a tantrum later, I finally received a return call. And the rudeness. These people don't care that your head hurts. They contribute to it. I've...

Posted by by myheadhurts at Citysearch on December 01, 2008. Brought to you by Citysearch.

Great Docs....Bad Management

Average Rating

20

Doctor Smith is a great doc, along with most other docs... so I hear. The staff seems under trained, disgruntled and more like temps than seasoned employees. I agree with the other reviews that they are slow to return calls or make appointments. From what I heard from my referring physician this practice used to be run well with knowledgeable employees who cared about the patients, but now is under new management and all the good people left. The fact that good employees were lost is sad and I hope those responsible for that loss are held accountable. The return to concern for the...

Posted by by eggonyoface at Citysearch on August 28, 2008. Brought to you by Citysearch.

Great Docs....Bad Management

Average Rating

20

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Doctor Smith is a great doc, along with most other docs... so I hear. The staff seems under trained, disgruntled and more like temps than seasoned employees. I agree with the other reviews that they are slow to return calls or make…

Posted by eggonyoface on August 28, 2008. Brought to you by Citysearch.

Terrible office staff!! Great Doctors but not worth the trouble with the office staff!! NO WAY

Average Rating

20

The Doctors are great IF you can get an appointment or a call back. There are way too many people in the office and no one ever seems to be busy, but when you call they are quick to transfer you TO a VOICEMAIL. You will NEVER get a call back! I missed 2 MRI appts because the lady who scheduled them never called me to tell me when they were. I called everyday for 5 days. One of the voice mails tells you not to call back or your call will take even longer to return. She never returned calls anyways. I really wanted to see this doctor but the service from the office staff is probably the...

Posted by by whatever4 at Citysearch on June 25, 2008. Brought to you by Citysearch.